South China Hotel

This hotel is a breath of fresh air amidst the many hotels in Sanya that reek of musty carpets and are staffed by surly employees. First, the rooms have tile floors instead of carpets, which eliminates any unpleasant odors. Second, the staff's service attitude is excellent. Staff member #6 even helped me carry my luggage to my room during check-in, and at checkout, the staff proactively offered to help me carry my suitcase to the hotel entrance. Simply wonderful! The hotel's pool is also great, right by the sea, and the beach is just outside the hotel's door. The location is absolutely superb! Full marks!

Our family of five, four adults and one baby, booked two rooms. Upon arrival, staff member #1 was incredibly helpful with our luggage – we had a lot! They were super enthusiastic and patient. When I booked, I didn't realize the rooms were in separate buildings, but front desk staff #6 and #10 (if I recall correctly, hotel management please verify who was working around 2:30 PM during check-in, my memory isn't the best) were so thoughtful. To keep our family together, they directly upgraded us to a sea-view villa! It was absolutely fantastic; our family could stay together, and the rooms were spacious and comfortable. It had three rooms: two single beds on the first floor and two king-sized beds on the second, each with its own bathroom. It was incredibly convenient for our family! Plus, it's super, super close to the beach, with a special sand play area for babies. The hotel also has a swimming pool, and our baby never wanted to get out of the water, having a blast every day! Breakfast was also excellent; we ate very well daily! There were tons of Russians, making it feel like we were abroad, haha! My elder's shoes went missing, and staff member #1 meticulously checked the surveillance footage, quickly locating the shoes which had been forgotten in a corner. I hadn't even noticed the shoes were gone, but the staff member diligently searched for them for my elder. Housekeeper #5 also added me on WeChat and was very dedicated, asking about our stay preferences and experience, and continued to help search for the shoes. They even notified my elder and me immediately once they were found. They also arranged a late check-out until 2 PM. I honestly feel like two days was far too short; I could have stayed indefinitely! Our experience in Southern China was excellent, and we'll definitely come back if we get the chance!