Hyatt Regency Sofia

Sadly lacks the amenities eg dated rooms, lack of bathtub, cramped gym to be a 5 star. They don’t seem to have a clear system for cleaning your room which was inconvenient and inefficient. Issues with payment as they charged me over 600 euros as a deposit. They admitted this was a mistake which happens but the fact I had to question this and then have this issue repeated on check out just lacks the expected service for a “5 star”. Good location though

Although l informed the hotel we have a child , they did not give us a room with extra bed This hotel is not family friendly one

Everything was great 10/10

Fantastic hotel with amazing spa and great amenities. Highly recommended by all means

Best 5 star property in Sofia hands down. .The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead. .The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice. .The food at the hotel restaurant was amazing .The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property. To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect. I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.

Great location and a very nice and clean room and spa area. A very good breakfast. The spa is for free. Very nice staff.

Not much things surrounding. Have to walk back to the city center. And Monday the bar is closed. But otherwise very high standard already in Sofia

Good location good breakfast good room

Hotel was with good location, the room was quite basic. Good pool & sauna area. Service attitude not the best and the breakfast room was quite messy and not cleaned also small. I can recommend this for a few nights stay in Sofia.