Find 5-Star Hotels in Playa del Carmen

It was my third trip with my gf to this hotel and we loved it every single time. The food is amazing and the staff is incredibly kind, and the cocktails are diversified and delicious The only suggestion I could make to make the experience even better would be a nice espresso/coffee machine experience. Generally speaking, when they make a latte/capuccino or any other type of speciality coffee the foam Is not totally adequate and the milk used is a bit too sweet for Some reason. But this is just my personal preference! :) I would recommend this hotel to everybody that want to enjoy a quiet/romantic time with his/her partner

I have stayed in some top hotels. This is undoubtedly the overseas hotel with the best value for money and the best service I have ever stayed in. It includes free park tickets. Other hotels pick up from the airport by shuttle bus or the like. This one is a Model Every employee around the clock is enthusiastic and serious. They also speak the best English among the Ten Days Inn in Mexico.

I left the Maya Riviera hotel on the morning of November 14, and when I checked in and left the hotel, I found that I had about 300 dollars less in my wallet. The thing is: I took a taxi to the hotel when I checked in, I paid the fare in cash dollars, so I remember there were a few hundred dollars in my wallet, and the hotel was all inclusive, so I didn't have any cash consumption during my stay. I left the hotel in the morning to go to the airport because I had to take a taxi, I wanted to prepare the dollar cash in advance, and when I opened my wallet I found that there were thirty dollars in the cockroach. During my stay at the hotel, my wallet was in my bag and my bag was on the hotel room table. During this period, the service staff of the hotel cleaning room can enter my room and take the dollars in my wallet. Because I had to catch a plane in the morning, I told the hotel staff that I didn't have time to call the police. Traveling to Mexico still has to pay attention to property and personal safety.

It was not bad. I stayed for two days and the housekeeper didn't take care of me on the first day of check-in and the last day of check-out.

Pros: very clean, staff are helpful and polite. The beach is beautiful white sand with turquoise water and palm trees for shade.  There are a lot of chairs around the pools and on the beach. The room was comfy, good beds and pillows. Great shower and bathtub.   The property is well kept. The are many activities, games and events organized.  CONS:  The food is average, generic and limited for vegetarians.  The restaurant menues are not a la carte. It’s a fixed menu.  The cocktail are way too sweet , except for David, it was impossible to get a good drink. The wine is dry but no choice not even to purchased. If you like an American diet with everything sweet and you want to hand by the pool and bar, you will be happy. If you want to rest on the beach, without having vendors bug you every 5 minutes plus  having to breathe cigarette smokes which is allowed all over the beach.   If you like decent food and enjoy a good cocktail and wine.  This place is not for you.

The property was amazing. You feel like you're in a paradise in the middle of the jungle. The food was great and the service was top notch. Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast. Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.

Pros - the staff is all wonderful. The resort has been recently renovated so it’s in relatively good condition.  Cons - the food isn’t great… I would call it mediocre verging on poor. The a la carte restaurants weren’t great either and I would call the booking system/insane red tape process to visit the a la carte restaurants off putting, verging on insane.  I probably won’t be back for the above stated reasons, but I must reiterate that all of the service staff were truly lovely and no question the highlight of the trip.

Large complex with several pools and dining options, though some amenities not available due to covid. Generally helpful and kind staff, one gentleman at the concierge wasn't the best but the manager was great! The beach had lots of space, places to sit and staff available for beverage service. Overall a nice place to stay!

Firstly El Beso is simply 1 building within the larger Ocean Rivera resort. Meaning only your building is Adults Only. Our Swim up room was lovely. We tried almost all if not all of the 10 restaurants and we had no complaints the food was good. Maybe not always amazing but never terrible. There’s like 3/4 different brands or levels of service within the larger resort. El Beso seems to be 1 level from the top which is Privilege we switched for an extra night & the mini bar for privilege was much better as well as having the butler service and priority restaurant bookings when they were all booked. There’s also a special restaurant only for privilege that was great but none of the restaurants were extremely crowded. There’s an app or webpage that works like an app with all of the resort info and you can book reservations there. There’s also lots of entertainment nightly. It’s definitely a place to go and stay there’s no need to venture outside of the resort there’s so many things to do schedules are packed for all of the different areas & a bowling alley and theater. There is not much near by the tourist area is maybe 20 mins away by car down the beach.

The environment and facilities are complete. Although it can be seen that it is a certain age, the management and operation are still relatively complete. Although there are many restaurants and activities, they all need to be booked in advance, so everyone should be prepared in advance and book the place you like as soon as you arrive, otherwise it will be a pity. You can basically visit one place a day, all of which are very good and fun. The overall feeling is still good