First time staying at St. Giles and, unfortunately, it was quite disappointing given its 4star hotel
Cleanliness was a major letdown. The glass shelf hadn’t been properly cleaned, there were noticeable stains on the windows, and the overall maintenance didn’t reflect a hotel that hasn’t been open very long. Even the toilet tiles were damaged, which further added to the poor impression. The breakfast was very average as well, nothing particularly memorable.
Another concern was privacy. Despite putting up the “resting” sign while we were out, someone still entered our room. We only realized this because a plate of cake had been left on the table. While the cake was actually quite delicious, it was still very concerning that staff entered without permission.
The room soundproofing was also very poor. We could clearly hear noise from outside, which may be an issue for light sleepers. That said, the bed itself was comfortable.
On the positive side, the location is excellent. It’s directly connected to Mid Valley, making it very convenient for shopping. Getting a Grab is also easy from the area.
The service desk staff were friendly, and check-in was smooth and efficient. I also appreciated the QR code system for requests and communication, it’s a modern and convenient alternative to calling the front desk.
Overall, while the location and service were good, the lack of cleanliness, maintenance, privacy, and soundproofing was disappointing.
We had an excellent one-night stay in the 3-bedroom suite and would highly recommend it with a 5-star rating! The suite was spacious, clean and well-organized. All three bedrooms were comfortable with no feeling of crowding, perfect for a group or family. The room was tidy, beds were cozy, facilities were complete and the environment was quiet. We had a very good rest. Service was friendly and responsive. Great value for money. We will definitely choose this hotel again and recommend it to others!
Hotel near City Center of Johor Bahru,Johor Bahru80.2% of visitors choose this area
CCOWKONGCOW2026.03.18
this I not first time, booked for KSL hotel with my family. but this time very disappointed for their air-conditioning ... not cold, cannot adjust. aircon compressor very loud. I can't even have a good rest.. and swimming pool never well maintain. Alot of algae. on the pool side floor also inside the pool.. that my girl went inside saw..hopefully next booking will be more better .
Hotel near City Center of Johor Bahru,Johor Bahru80.2% of visitors choose this area
AAnonymous User2026.03.15
recently stayed at Holiday Villa Johor Bahru City Centre and had a wonderful experience. The hotel is in a very convenient location, close to shopping malls, restaurants, and only a short drive from the Singapore border, which makes it perfect for both leisure and quick getaways.
The room was spacious, clean, and very comfortable. The bed was soft and relaxing, and the view from the room was beautiful, especially at night.
One of the highlights of the hotel is the rooftop pool. It’s a great place to relax, enjoy the city view, and unwind after a long day. The facilities were well-maintained and the atmosphere was very pleasant.
Highly recommended.
Breakfast at Oliva cafe was great. But on the 2nd morning which coincides with Xmas day, the service was not too great. Too a while to replenish food 😅 might be due to lack of staff? I don't know. The best point is the location, near (walking distance) to mid valley south key mall but not the same pricey tag to st Giles. Room is clean and functional. I like that I can control the thermostat
Hotel near City Center of Johor Bahru,Johor Bahru80.2% of visitors choose this area
IIzzyCT2026.02.14
Staffs were really good, friendly and helpful throughout our stay. They answered all our questions and made sure everything went smoothly.
The hotel is clean and location is convenient, close to KSL. Below the hotel there is a small old school food court selling nice yummy hawker food. If you want extra decor for your room or event, it's available at an additional cost. Best to check with the hotel directly for what's offered and how much it is.
Photo attached is the simple decoration surprise for my hubby. Last but not least thank you the Dian, for the arrangement.
Hotel near Legoland Theme Park,Iskandar Puteri5.4% of visitors choose this area
BBayla Vered2026.01.28
This is my third time staying here, and I’m still satisfied with the service provided. The only downside this time was that the room didn’t have a safety deposit box, and it was located on the first floor in the middle section, so it was quite noisy due to traffic and people hanging out by the roadside. If you want a quieter room, request one on the 2nd–3rd floor at the end of the wing.
Hotel near City Center of Johor Bahru,Johor Bahru80.2% of visitors choose this area
GGuest User2026.02.23
A very great staying hotel with plenty of walking space on high floor. Bathroom has good heater shower heads. Morning buffet breakfast is a must to get for guest. Hope hotel can improve as a option to have but not compulsory to get. Hope they can improve by provide cups for dispenser drinks in hotel.
Hotel near City Center of Johor Bahru,Johor Bahru80.2% of visitors choose this area
AAnonymous User2026.02.09
My husband and I had a pleasant stay here! We were warmly greeted by receptionist Aini if I’m not mistaken. We were extremely grateful when she gave is the early check in and birthday cake specially for my husband’s birthday.
The room was extremely comfortable and the facilities provided by the hotel was amazing. To top it all off, the breakfast spread was too good to be true haha. The concept of having the infused and sugar syrup intrigued me!
Great
1396 reviews
9.3/10
Price from
SEK 706
per night
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9,3/10
Great
AAnonymous UserMy husband and I had a pleasant stay here! We were warmly greeted by receptionist Aini if I’m not mistaken. We were extremely grateful when she gave is the early check in and birthday cake specially for my husband’s birthday.
The room was extremely comfortable and the facilities provided by the hotel was amazing. To top it all off, the breakfast spread was too good to be true haha. The concept of having the infused and sugar syrup intrigued me!
Hotel near City Center of Johor Bahru, Johor Bahru
Price per night from:SEK 706
8,7/10
Very Good
YYL_SnoopyIf you like a quiet, cosy place that give you a resort feel, then this hotel will be a good choice.
Initially booked this hotel is because wanting to try the Gem Spa, as previously I tried their other outlet which was very good. But sadly due to time constraints, we didn't manage to go the spa.
What I like about this hotel is, there is a hard rock within the hotel. So if you do not want to travel 15mins out, then you can actually chill and eat there.
The room is cosy but sadly that even I had booked the sea view, the view was not directly. I was allocated a room that faced the road and far right is the sea. But the plus point is I have a bathtub.
Overall the service is good, breakfast is average and the occupancy of the hotel is high but you do not feel crowded.
AAnonymous UserFirst time staying at St. Giles and, unfortunately, it was quite disappointing given its 4star hotel
Cleanliness was a major letdown. The glass shelf hadn’t been properly cleaned, there were noticeable stains on the windows, and the overall maintenance didn’t reflect a hotel that hasn’t been open very long. Even the toilet tiles were damaged, which further added to the poor impression. The breakfast was very average as well, nothing particularly memorable.
Another concern was privacy. Despite putting up the “resting” sign while we were out, someone still entered our room. We only realized this because a plate of cake had been left on the table. While the cake was actually quite delicious, it was still very concerning that staff entered without permission.
The room soundproofing was also very poor. We could clearly hear noise from outside, which may be an issue for light sleepers. That said, the bed itself was comfortable.
On the positive side, the location is excellent. It’s directly connected to Mid Valley, making it very convenient for shopping. Getting a Grab is also easy from the area.
The service desk staff were friendly, and check-in was smooth and efficient. I also appreciated the QR code system for requests and communication, it’s a modern and convenient alternative to calling the front desk.
Overall, while the location and service were good, the lack of cleanliness, maintenance, privacy, and soundproofing was disappointing.
GGuest Useri have nothing bad to say, this is definitely 1 of the best hotel apartment i have ever stayed. my youngest son doesn't want to leave the hotel. he cried and ran back to the lift lobby asking to go back to the hotel room when we had already checked out. great for families, breakfast was ok , quite good, the room excellent, pool was nice and cold. definitely coming back here.
TTzieqyI stayed together with my husband and child. The self check in was smooth. They provided very clear instructions for the check in. The room was clean and the pool view from the room was great. I love that the balcony is quite spacious. Their service is also good. Very prompt response from them.
The feedback I have is if possible, to get a parking lot that is nearer to the lobby entrance at level 5. And for the common room, maybe can rearrange the drawer cabinet away from the power socket because the current position, the cabinet is covering the socket thus we're unable to charge while in the room.
But these are minor issues. The most important thing is that I had a comfortable stay and it really is a great accommodation.
GGuest UserIt was very good experience as we stayed with families there. There were kids activities planned by Hotel staff. Nice pool but there is no slide or water park like thing. The location is nice as nearby there are lot of shops to buy anything you like. It’s far from
Beach but there is shuttle bus to beach so no need to worry. Beach of Desaru is not so great ok types so you are not missing a lot by not staying on the beach. Hotel rooms and spacious and clean value for money for sure.
TTentenAmaiodinThe unit is spacious, clean and comfortable. The bed is bouncy and we slept well. The place also comes with useful amenities like a fridge, electric stove, oven, iron and hair dryer. However, there is no water dispenser or water filter provided. Basic utensils such as plates, spoons and bread knives are available, but there are no forks, bowls or other cooking tools, so you may need to bring your own or purchase separately if you plan to cook.
The downside was the check-in experience. We were only given the access card without the bedroom key, and ended up stuck outside for almost an hour trying to figure out how to enter. The owner’s response was quite late, which made the situation frustrating. The TV in the room was also not functioning. On the positive side, the owner did allow a late check-out at 1pm.
Overall, the stay was comfortable after settling in, but the initial access issue and late response affected the first impression.
AAdillawatiThis was my first stay at Sheraton Hotel Johor Bahru, and as someone who places a lot of value on customer service, the team genuinely exceeded my expectations. Across multiple departments, the staff consistently showed a positive attitude, thoughtful consideration, and a clear willingness to go the extra mile for guests.
During breakfast, staff regularly greeted us and checked in to see if we needed anything. Even during peak hours, another team member managed the lift flow smoothly so the lifts could be used more efficiently. I also appreciated how staff didn’t just point us in a direction—they guided and accompanied us to available tables, which made the whole experience feel warm and well-organised.
My family was especially tired after arriving late at night, and we were momentarily lost while trying to find the reception lobby on Level 5. The security guard responded to our questions with patience and grace, and that same welcoming energy continued during check-in. The guest relations officer answered my breakfast questions with such kindness and a big smile—even when I was experiencing serious brain fog (lol!).
It’s these small, consistent acts of care—paired with genuine positivity—that set this hotel apart.
I also completely understand how Sheraton Hotel Johor Bahru lives up to its reputation as a family-friendly hotel. We spotted the kiddie pool with water slides, and Mizan had an absolute blast splashing and playing there. The pool area itself felt thoughtfully planned—well laid out, with facilities that made it easy to enjoy the space while still feeling calm and relaxing.
The room delivered too, especially in comfort and cleanliness. The bed was incredibly inviting (the kind you immediately want to melt into), and the overall bedroom layout felt cozy and well designed—simple, comfortable, and easy to settle into after a long day.
One more thoughtful touch that really stood out: the hotel even had a balloonist on-site creating balloon designs for the children. Honestly—what family-friendly hotel goes the extra mile to do that? It was such a simple but brilliant idea, and you could see how much it delighted the kids. His balloons definitely made the young guests happy, and it added an extra layer of joy to the whole stay.
Unmatched customer service, family-friendly facilities, and cozy hotel rooms all in one place? Sheraton JB tops my list.
Hotel near City Center of Johor Bahru, Johor Bahru
Price per night from:SEK 1,287
9,0/10
Great
KKeenakayyThe room was exactly as shown in the pictures—comfortable, clean, and cozy. My child especially enjoyed the stay thanks to the great amenities. The host was very accommodating and responded promptly to all messages. Overall, a 10/10 experience. I’ll definitely try other rooms on my next stay.
OOlive erThe hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.
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