"Excellent food and service, but there were mosquitoes in the room."

"The surroundings are absolutely beautiful, pretty much what you'd expect from an onsen village: there's a very picturesque river nearby, a small waterfall not too far away, and plenty of places to stroll around. They even have spots with fireflies nearby. The hotel itself is nicely decorated, and the rooms are simple, clean, and comfortable. The mountain view from the window is stunning. The onsen itself is quite basic. There are two open-air baths on the veranda. It was a unique experience for me to lie in such a huge tub! The onsen water wasn't particularly impressive, though. Another nice touch is that you can choose your yukata by color. The last photo shows the shelves where they're kept."

"The location is great but service a bit normal. Food is ok but not fantastic, good to try"

"exceeded expectations, so nice and cozy. breakfast was very good, onsen is very relaxing and easy to book"

"Really liked this hotel. The location is excellent, right by the Taosendai Ropeway station. Both dinner and breakfast are buffet-style. Dinner lasts an hour and a half, and drinks are all complimentary. The onsen (hot spring bath) was also great; I really enjoyed my time here. It's very quiet at night, though it is quite far from the bustling areas and requires taking a bus. There are also no convenience stores nearby."

"The room was spacious and the floor futon was quite comfortable to sleep on. We opted for the 45-minute private onsen, Kaguya, which cost 3000 yen. The water was a bit hot, but the tub was just right for two people to sit on the side. Breakfast was just so-so."

"We had a great time at this family friendly property, it took some time to get there but worth the trip!  Staff were nice!  We went for the Hakone shrine and the beautiful Torii gate.  Did not disappoint.  The town of gora is very small, not much to do.  We stayed one night - it was perfect !"

"Hotel room was spacious. Compound was a bit old but overall clean. Onsen was small but still nice to use, with a sauna. Location was okay as long as there is transport, having the shuttle is a nice touch."

"First off, let me explain why I chose this hotel. A colleague highly recommended it. Her Japanese relatives had taken her there when she visited Hakone before, and she said it was mostly frequented by locals. After checking in, I found this to be true, so I booked it. Now, about the location. It's right next to Kowakien. The bus stops in that area are all very close, with three stops within two to three hundred meters. You can take a bus from Hakone-Yumoto to Horaien, and the hotel is directly across the street. Buses run every 15 minutes, are very punctual, clean, and convenient. It's also very close to Ten-yu and Mori-no-yu, just a short walk away. As for the service, it was absolutely impeccable. There was a handsome, glasses-wearing gentleman who spoke Chinese and had an incredibly good attitude. There was also a slightly plump Chinese lady who was very kind. After check-in, she even escorted us to our room and explained everything. Throughout our stay, everyone we encountered had an excellent attitude. They even meticulously explained our itinerary for the next day and proactively helped with our luggage. As my son said, "They're genuinely good." Regarding the meals, I booked a half-board plan. Dinner started at 5:30 PM and was a Japanese kaiseki meal. I didn't realize at the time that some dishes could be swapped. My son was very hungry before eating, and we both pretty much finished everything. The wagyu beef was especially delicious. For breakfast, the staff asked us the day before what we preferred. My son chose the Western style, and I opted for the Japanese. The rice was delicious, and the salmon portions were generous. About the onsen (hot spring baths): We arrived in the afternoon on our first day and immediately went to Mori-no-yu for a soak. The hotel provided free tickets, along with four arcade coupons. In the evening after dinner, we booked a private bath. Here's a note: I had read online that you could reserve private baths, but that's not actually the case. You need to check with the front desk, and if one is available, you can use it. You can't make reservations; you just have to wait. My son asked earlier and was told one would be free at 5:30 PM. We went at 6:20 PM after the previous occupants left. There are three private baths, and each session is an hour long – very comfortable! As for the main public bath, there's one indoor pool and one outdoor pool. I went early the next morning when no one else was there, so it was like having a private bath with an even better ambiance. Cleanliness and the room: The room was very spacious with a balcony, offering views of lush green mountains and clear water. My son said the bed was very soft and comfortable. There was water provided, but no shower in the room itself. Although the hotel is older, it was very clean. Overall, I was extremely satisfied. My son said he wants to go back again, but unfortunately, my wallet isn't quite ready for it!"