Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jun 9, 2026
Guest UserSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
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Price per night from:TRY 11,250
Posted on Apr 21, 2026
Guest User
The room is quite small and there isn't much space for suitcase or two people to sit and eat a meal but the bathroom is very very nice and the bed is quite comfortable. Staff is there 24/7 to help you and the location is perfect to the shopping centre and local restaurants! Really recommend!
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Price per night from:TRY 3,794
Posted on Sep 18, 2025
Guest User
I had an excellent experience at the hotel. It was very clean and the staff helpful and friendly. Great choice at breakfast. Excellent location near the sea, shops, restaurants and buses. I intend to return.
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Price per night from:TRY 4,696
Posted on Apr 17, 2019
NANXIThe location is excellent, just beside the most lively beach in Las Palmas, there is nothing nearby. The nearest bus stop is just two steps away. The bus on the island is very developed. It is very convenient to go anywhere. The hotel is on the left. A large supermarket, daily necessities, fruit is still very cheap, it is closed at nine o'clock, pay attention in advance, because it is very close to the beach, swimming and sun is also very convenient. The room is very spacious, the two of us have anything to put, the bed is not too narrow, the bathroom is very spacious, and the cleaning is very clean The front desk is very welcoming and will say hello every time you enter or leave the hotel. There are not many types of breakfast, but there are some, fruit and meat, various bread, egg, ham, sausage, coffee juice, it is worth mentioning that there are freshly squeezed juice and yogurt, very good to drink The hotel has two terraces for sunbathing and the scenery is great. There is also a dj performance at night, but unfortunately it has not been completed. The hotel also offers free parking, which is very convenient for people who rent a car around the island. The only thing is that not all rooms are sea views. We stayed at the interior this time, but fortunately there is a terrace. When booking, remember to note the sea view room, and there is a strange smell in our room. It’s basically gone for a day.
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Price per night from:TRY 3,759
Posted on Nov 11, 2022
Pugh
Cheap and cheerful budget hotel. Pillows are a little strange. Thin sheets (good for the hot climate). Beds not the most comfortable but not the worst. No AC just a fan that’s a bit tired. And the view from the frosted window is a bit depressing. Tv is just Spanish tv. Staff are very friendly and most speak good English. Good for a short stay but I wouldn’t recommend for more than a few nights. Didn’t try the breakfast (reasonably priced) and the bar is only open for that. There are other bars nearby open till small hours though. Fairly safe area but not the prettiest. A 1 min walk to either beach and lots of restaurants. No water produced in the rooms or fridges.
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Price per night from:TRY 2,534
Posted on Mar 31, 2025
Luna
Very good facilities. Magnificent location, right next to Canteras Beach, and without a doubt the best part, the attentiveness of the hotel staff. From the reception, to the maintenance staff who set up our crib on the spot, to the cleaning staff. Everything was great. We'll definitely return as soon as we can.
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Price per night from:TRY 4,498
Posted on Jul 11, 2024
Capt. Georgios Kilias
Excellent location, one side is the port and other side is the beach.
Near Santa Catalina square with many restaurants and cafes.
Negative is the location of the Reception.
First floor and use of stairs. Elevator is not so accessible
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Price per night from:TRY 3,963
Posted on Oct 22, 2023
Gia
The hotel is amazing 😍, 1 minute walk from the beach ⛱️, staff are cleaning everyday. Everything in a small walk-in distance. Will definitely book again.
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Price per night from:TRY 5,632
Posted on May 8, 2025
Guest User
Very pleasant and attentive service. The location is excellent (very central), but the surroundings aren't entirely pleasant. Parking is also a bit tricky, but that's understandable given the central location. The room itself was very nice, but we didn't find the terrace very useful, as I mentioned, due to its surroundings.
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Price per night from:TRY 4,787
Posted on Mar 3, 2024
Guest User
incredible experience. friendly staff. comfortable beds. spacious and clean toilet. very nice terrace. All i would suggest is add more sockets in the room or add an extension cable. Also adding a shower door would mean alot less water on the floor after every shower. other than that its perfect
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Price per night from:TRY 2,668