Only real complaint is the front desk attendant Steve. Being the only person in line while the other clerk was helping a customer in-front of me instead of helping me check in he decided it was more important to run around talk poorly of his other co-workers and do busy work. While waiting patiently he finally greeted me after standing there for 20 minutes that he would “be with me soon”. After waiting another 10-15 minutes he was ready to “help me” if you would even call it that. He started the check in process couldn’t remember my name after he asked three times what the reservation name was under walked off twice without saying anything and then would come back and ask the same questions finally the second time the front desk manager stepped in and finished the process as well as offering two free drinks I’m sure because she could see the frustration in my face. Was a horrible start. Although Steve ruined the beginning of the stay the hotel and amenities and rest of the staff were amazing, so friendly and on top of things. Loved the location and set up of the hotel!
Checked in at 350 and the room wasn’t ready. I asked the lady if she was sure it wasn’t ready. We ended up going to the beach until room was ready. At 400 the room was ready, when we had already gone to the beach. Had to go back to the lobby and waited a while in line to get room key. They gave us late check out for noon time the next day. Fast forward the next day, housekeeping started knocking on our door at 9am. They wanted to know when we were leaving. I told them not yet. At 10am they came around again, checking to see if we had left. Didnt give me a chance to speak to the lady since she was In a rush. At 11am once again they came around wanting to check if we had left. I told the housekeeper that we had late check out and to please stop rushing us to leave. She apologized but at this point I was annoyed. This location needs a lot of renovation, maintenance on the pool and re-training!
Loved our stay here, we booked some other place as we arrived in to town 1 day and they didn't have space but the other place was awful. Sirata staff were so friendly, we loved the bicycles to ride around, the rooms were clean and the amenities were great. We only stayed 3 days but from what we saw the entertainment was fun. Good tio
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Price per night from:CAD 230
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