Name: Dukley Hotel & Resort
Address: Budva, Montenegro
Rating: 9.2

Montenegro

Boreti

Budva

This place, calling itself a ”hotel,” was a disaster, with a long list of terrible things. The roof-pool you see on the hotel's pictures isn’t actually located at another hotel, and it was not mentioned at all! You need to climb about 200 meters to reach the other hotel where this pool is (although they offer as well driven cart to the other hotel). Once you get there, you can ”win” the second row of the pool's beds because you don't belong to this specific hotel- meaning they are making you a second-class guest.
Moreover, there was no shampoo provided at all at the bathroom, only body soap.
The AC was not working well. The temperature did not go below around 24 degrees even though I had set it to 19 degrees. As a result, I sweated throughout the night and couldn't sleep well. The hotel claim that the sun affected the temperature, but the curtains were closed, and there is no sun at night!
To add to the misery, there was no hot water in the shower one evening at 7pm. I was told to wait and check again at 10pm, only to be informed that the issue was fixed. But, as you might have guessed, it wasn't. When I request to use another room's shower, they told me I couldn't and suggested I wait a little longer.
I asked the reception to consider a compensation, but they completely refused. 
When we got back home, I emailed the hotel's chain management to get a real reference about this whole stay, and they did apologized, but could not offer me any refund because I didn't book our stay directly from the hotel. Instead, they did offer me a next stay discount- which I will never use of course.
i wish i didnt had to write this kind of review for a high score 4 stars rated hotel. 
In my opinion save yourself the trouble and avoid staying there or any other place connected to their name. i wish i didnt had to write this kind of review. 

ps, attached a pic' of the toilet that was located at a narrow place to sit comfortably enough.

My room was very clean and comfortable, the bed was soft and the pillows were very comfortable. The room was also very well equipped with a TV, mini refrigerator and coffee machine, which made me feel very convenient. The bathroom was also very clean and provided all the necessities such as shampoo, conditioner and shower gel. Overall, the facilities in the room were very good, making me feel very comfortable and satisfied.

The service at the hotel was also excellent. The hotel staff were always very friendly and helpful, they were always willing to answer my questions and provide useful advice. Also, the breakfast provided by the hotel was very delicious, varied and had different choices every day. The service at the restaurant is also very good, and the staff is always very thoughtful and welcoming.

Dukley

Columbus

UrCove by Hyatt properties

Super Hotel properties

ELONG ME HOTEL properties

Boyd Gaming properties

Quality Inn properties

Happy culture properties

Home2 Suites by Hilton properties

Hilton Grand Vacations properties

Phae Resorts properties

Cheerfulway properties

Others Unique Lodgings properties

9Hotel Collection properties

Dolce Hotels and Resort by Wyndham properties

Dazzler by Wyndham properties

The Central House properties

Oakwood properties

Henann Group of Resorts properties

Hotéis Deville properties

VESSEL properties

TRIBE properties

More Popular Hotel Brands

Hotels in Shanghai

Hotels in Guangzhou

Hotels in Beijing

Hotels in Bangkok

Hotels in Shenzhen

Hotels in Hong Kong

Hotels in Tokyo

Hotels in Chongqing

Hotels in Chengdu

Hotels in Seoul

Hotels in Zhangjiajie

Hotels in Las Vegas

Hotels in Kuala Lumpur

Hotels in Ho Chi Minh City

Hotels in Taipei

Hotels in Hangzhou

Hotels in Singapore

Hotels in Osaka

Hotels in Xi'an

Hotels in Hanoi

Popular Cities

Hotels near LAX

Hotels near JFK

Hotels near Central Park

Hotels near Rockefeller Center

Hotels near Times Square

Hotels near Eiffel Tower

Hotels near Penn Station

Hotels near Tokyo Station

Hotels near EWR

Hotels near Top Attractions

Keep Exploring

seo-brand-page_PC

@ctrip/hoh-seo-pc-template

@ctrip/hoh-seo-tdk

@ctrip/hoh-crumb

@ctrip/hoh-brand-destination

@ctrip/hoh-trip-header

@ctrip/hoh-brand-hot-city

@ctrip/hoh-text-internal-link

@ctrip/hoh-trip-footer

@ctrip/hoh-search-box

@ctrip/hoh-request

@ctrip/hoh-request-seo

@ctrip/hoh-trip-union

@ctrip/hoh-triplog

@ctrip/hoh-ubt

@ctrip/hoh-shark

@ctrip/hoh-lazy

@ctrip/hoh-hydrator

@ctrip/hoh-component-context

@ctrip/hoh-image

@ctrip/hoh-storage

@ctrip/hoh-abtest

@ctrip/hoh-qconfig

@ctrip/hoh-sso

@ctrip/hoh-web-core-base

global_brand_tdk_title

Explore these trending destinations for ${{brandName}} properties

Top ${{brandName}} getaways

Explore our curated selection of ${{brandName}} retreats in ${{cityName}}

Top ${{brandName}} stays in ${{cityName}}

Experience your dream ${{brandName}} stay in ${{cityName}}

Your perfect getaway: Top ${{brandName}} picks in ${{cityName}}

Handpicked ${{brandName}} properties in ${{cityName}}

Find your favorite ${{brandName}} properties in ${{cityName}}

Book the best ${{brandName}} properties worldwide on Trip.com. Enjoy exclusive discounts, read genuine guest reviews, and see hotel photos. Free cancellation on most rooms & 24/7 customer support.

Best ${{brandName}} properties worldwide - best rates guaranteed | Trip.com

Hotels near ${{poiName}}, ${{cityName}}

${{cityName}} Hotels with ${{facilityName}}

Find ${{typeName}} in ${{cityName}}

Find ${{starName}} Hotels in ${{cityName}}

${{themeName}} Hotels in ${{cityName}}

Swipe down to view more

Enter your dates for prices and availability of the best hotels in ${{cityName}}.

Enter your dates for the latest hotel rates and availability.

Best ${{cityName}} Hotels

Your recent searches

The 10 BEST Hotels in ${{cityName}}, ${{countryName}} - ${{Year}} Prices & Deals | Trip.com

seo-brand-page_PC_0_0_101

Dukley properties

Top Dukley getaways

Handpicked Dukley properties in Boreti

Hotel Harmonia by Dukley

Top Dukley stays in Budva

Dukley Hotel & Resort

Keep Exploring

More Popular Hotel Brands

Popular Cities

Hotels near Top Attractions