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"Positive: 1. Great Location decent size room with double sized beds with big space to move around compare to most other Japanese hotel 2. love the indoor parking at basement garage, especially during winter no snow cleaning required every morning. Negative: 1. lift is out of service, very inconvenient for people with big luggage, had to carry all the way up to the 3rd Floor. 2. Fake carpets on stairs, almost tripped over couple of times. 3. Owner never responds when assistance needed, upon on check-in, the pin code been given is useless because the room door are always unlocked, actual key is placed on the table in the room. Tried to contact the owner via WeChat WhatsApp line phone calls none of above responded, just seemed like the hotel is unmanned the whole time. 4. Had a little incident one morning where one of the guest parked his car right front of the parking garage door, which blocked my way out, again had to contact the owner, never responded, got no choice but to contact police for help."

"It's about a 10-minute walk from Otaru Station, so it's easy to access, but there are bars and snacks nearby, so you can hear people talking and making noise even at night. The owner will be very kind and polite to explain the equipment. One thing you need to be careful about is that you don't have a bath towel, so you need to bring it with you. There is WiFi, but the connection was bad. The room was very large so it was very easy to spend. Thank you very much."

"An impeccable hotel. The rooms were clean and well-equipped. The water heater was a Rinnai, so the hot water was plentiful and hot. The only downsides were that the TV wasn't a smart TV, so no YouTube, and there were limited laundry facilities – only two washing machines in the lobby. The location is absolutely superb, right next to Otaru Station, with the Sankaku Market just downstairs. A block to the west, there's a 7-Eleven and a Toyota car rental. A block to the right, there's a building with shops, a large supermarket, and a Don Quijote. The canal is a short walk north from the hotel. Even walking to Gaja for all-you-can-eat beef only took 15 minutes."

"The location was good and the room was so cozy. The host was so comfortable that the response was quick. Thank you."

"I chose this guesthouse for its proximity to the train station and great value for the money, and I'm so glad I did! Even though it's a bit far from Sapporo city, the short 2-minute walk to the train station made getting around a breeze. The unit had everything I needed, including a washing machine and cooking essentials, which really made my stay comfortable. I definitely plan to book this guesthouse again for my next winter trip!"

"Such a cozy place! Perfect for a group of 7 ppl👍🏻 There almost everything you need in the apartment! Clean and warm☺️ Although the bed could be a bit softer, but it’s acceptable👌🏻 everything else is perfect😁 recommended to anyone wants to come to 小樽 Otaru ‼️💯"

"I love this room so much. The location is perfect, near the JR Station. The room is big enough for us to open two suitcases fully. One thing I very much like is the laundry pods, the smell is very fragrant！I wanna know about the brand of the laundry pods."

"Since the designated parking lot is a car port and there was a height limit, I couldn't park in my car, so when I consulted with the host, I had another parking lot prepared. The host was very kind and taught me restaurants near the inn. The room was very clean and comfortable."