The Fuxian Lake Wuluojia · Light Luxury Resort Hotel (Fuxian Lake Scenic Area Wetland Park Branch) provides a great place for travelers to relax after a busy day. The Fuxian Lake Wuluojia · Light Luxury Resort Hotel (Fuxian Lake Scenic Area Wetland Park Branch) offers a pleasant stay in Chengjiang for those traveling for business or leisure. Kunming Changshui International Airport is the closest major transportation option, approximately 57km away. Traveling to and from the airport is easy with Kunming Changshui International Airport located approximately 57km away. Seeing Chengjiang's sights from this hotel is easy with Fuxian Lake Yuquan Beach, Fuxian Lake Taiyang Mountain Town and Yuxi Xianhu Time Walkway all close by. At the end of a busy day, travelers can unwind and relax in the hotel or go out and enjoy the city. For those driving themselves, parking is provided on site. If you demand a high level of service, our guests have indicated that this hotel has excellent standards. This hotel is a popular accommodation for guests traveling with families.
"Facilities: The room design has a Greek flair, making it feel very cozy. The in-room lighting and other amenities are smart-controlled.
Cleanliness: The hygiene was quite good.
Environment: The hotel is located in Xiaowan Village, offering beautiful scenery and a quiet location. You can enjoy views of Fuxian Lake from the room.
Service: We arrived by car around 9:30 PM. Unable to find parking, we contacted the hotel, and a staff member warmly greeted us at the entrance. However, due to the New Year's Eve crowds, there wasn't enough parking, so we had to park elsewhere. The hotel promised to cover the parking fee. After checking out, I showed them the parking payment screenshot, and they asked for my QR code for payment. However, from check-out at 10:30 AM until I got home at 9:00 PM, I still hadn't received the reimbursed parking fee.
Complimentary fruit, tea, Americano coffee: Since we arrived late, I didn't have coffee at night and asked the hotel if I could have it the next morning. They agreed, stating coffee was available from 8 AM to 11 PM. However, when I messaged them at 8:30 AM the next day asking for two coffees, they said they would deliver them at 10 AM. They were never delivered, even by 10:30 AM check-out. The other fruits and tea were also not provided.
Overall, the hotel's environment, cleanliness, and breakfast were good, but the service attitude was quite casual. They failed to deliver on their promise to cover the parking fee (20 RMB) and provide the complimentary coffee."