Enjoy a simply unforgettable stay at Sheraton Vancouver Guildford Hotel, a family-friendly hotel in downtown Surrey, British Columbia, where the world comes together. We offer hotel accommodations, thoughtful amenities and the event facilities expected from one of the leading business hotels in Surrey, British Columbia. Connect with free high-speed Wi-Fi, sleep soundly in a signature bed and take in soothing mountain, river or city views every morning from your hotel suite. MiXT Restaurant & Lounge is our on-site dining option, serving daily breakfasts and delicious weekend brunches. After savouring the local flavours of Surrey, BC, reboot at Sheraton Fitness Centre or Sueno Spa for facials and massages. Our hotel in Surrey, Vancouver, includes a heated outdoor pool and 29,000 square feet of flexible venue space for meetings, weddings and special events. Whether work or play brings you to Surrey, BC, seize the moment at Sheraton Vancouver Guildford Hotel.
"The hotel itself is good, but the staff was extremely unprofessional and did not reflect Marriott standards. Interactions felt more like dealing with a low-budget motel than a premium brand.
Booking policies are very rigid. Even after staying several nights, the hotel refused to allow any date modification when my plans changed.
They also refused to refund the night I did not stay and did not return the parking fee either, stating that the reservation was prepaid. This was disappointing, especially since the third-party booking service contacted the hotel directly and I was present at the front desk at the time. Despite this, the staff denied any adjustment and showed little willingness to help.
Overall, the lack of professionalism and flexibility significantly impacted my experience. I hope Marriott management reviews this, as it does not reflect the standards the brand is known for."