Hokuto Hotels with Kitchens

"One mistake ruined a fun family trip. The hotel service and staff are excellent. I think I was able to stay comfortably. However, as a result of the lack of confirmation of food allergies that I requested twice in advance, my daughter suddenly changed her physical condition after the appetizer for dinner. Transported to Yamanashi prefectural Central Hospital by ambulance. I was able to return to the hotel during the day, but the bath was prohibited and breakfast was not available the next morning, and the hotel stay was coma. I couldn't get dinner and breakfast, so I received a refund request, but why did I come to the resort and be carried by ambulance, and instead of refreshing, I got tired. I don't understand that the accommodation fee is taken exactly. Half of the stay time is an ambulance. The energy and physical strength were cut off, and the schedule was changed the next day, and it came home early. I want the hotel to understand that one confirmation leak has ruined my family's summer vacation."