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9.7/10
Amazing
We stayed at this venue for two nights for our trip to St. Augustine. The hotel was very clean and had been recently updated. The staff at the front desk were extremely friendly and helpful. We immediately felt comfortable there. On the first day, we went to breakfast at 9:30. There were no egg products available and a couple of bits of sausage. There were NO FORKS!!! We spoke to the person who oversaw the breakfast and she apologized and said there were no forks. I complained to the front desk and they agreed to take the parking charge ($20/day) from our bill. The following day, the breakfast was fully stocked, even forks! This hotel is a gem. Close to everything. We would definitely stay there again.
It was our first time staying at the Renaissance Historic Downtown Hotel. As we pulled in, we were Approached by the valet, who was very polite and kind. We walked into the lobby side door in immediately. There was a very pleasant and refreshing smell throughout the hotel. We immediately began to notice the decor which was very unique and impressive. As we approached the front desk to check in, the receptionist who was a young man, was very prompt and polite, and willing to share information about the area. As we went up to our room, we couldn’t help but notice the beautiful decor as well as how clean the environment was. I have been in the commercial cleaning business for over 30 years and pay attention to detail. As we opened our room, we were very impressed once again with how clean the room was and how nice the room was. To sum up this, my wife has put this on her list as her top favorite thus far and we have visited over 12 times. Thank you so much for making my wife’s 58th birthday. We had a wonderful experience
Great customer service. Rick was friendly, funny and helpful. Had a good sleep on the beds. Evening social hour, snacks,& refreshments were nice. Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome! I have two suggestions that would make my rating a 5. The floors in our room were dirty enough to make my sisters new, clean, white socks black. The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there. Shower may have been clean, but maybe due to the brown grout, appeared dirty. We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬 As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up). Overall, despite the negative observations, we enjoyed our stay, the location,& would stay here again.
Wonderful trip for relaxing. Room was better than most, quite large and comfortable. Breakfast daily was above average with great flavor. Roof top bar was an excellent place for cold beverage . The service retrieving your vehicle was very quick. All the employees seemed to like their job and they were friendly and helpful. We will certainly return in the future.
We enjoyed a balcony room and a lovely buffet breakfast each morning . The pool was good and had plenty of sunbeds . It was a relaxing week and we drove to St Augustine or the shopping malls or the lovely beaches nearby . Our favorite was Hammock park beach . A football team and their parents arrived on the Friday night and unfortunately they were allowed to run riot and up and down in the glass window lifts . They were very noisy and most guests were complaining . This spoiled our stay towards the end . Also the breakfast buffet was not available every morning and we ordered from a menu which wasn’t extensive in choice . The hotel is due a refurbishment as rooms are dated .
Our hotel room was very clean, and spacious. we arrived early and were let in right away, without any hesitation. The bed was comfortable (a little on the hard side, but not too hard). Our room might have been recently remodeled as it was spotless. The breakfast was sufficient, eggs, sausage, waffle maker, yogurt, cereals, breads, bagels and muffins and whole fruit, plus good coffee. All workers were very friendly. We didn't use the pool or spa, but it looked clean.Great location with easy access to beach and plenty of restaurants walkable.
The environment is good and close to the attractions. I asked for a room on the first floor so I didn't have to climb stairs. The room was very clean, the facilities were new, and there was no strange smell. This hotel is a good choice for business trips and travel
Nice stay. We had a queen room at the back of the building, so it was relatively quiet. Not a large room, but spacious enough for my husband and I. The rooms are renovated to update an old motel and they did a good job with the theme of the pink tropical flamingo to lean into that retro esthetic. Shower was nice. Only downside was that the room had a bit of a musty smell. When we arrived the sheets were damp. Not sure of it was high humidity which caused it, but we contacted the support staff and they resolved it promptly, having the on-site housekeeping staff bring new sheets. There is also a dehumidifier in the room, so it does seem like something they are addressing. Was also excited about the coffee machine in the lounge room as other reviews had noted for a quick cup of decent coffee on the go. I was satisfied with the fresh espresso, but my husband was a little disappointed that their machine wasn't making the milk based drinks properly (probably out of milk for the days we were there?) And had to use artificial milk/creamer instead. All and all a 4/5 stars stay.
This place was great. Out first trip to St. Augustine. We will be coming back. Every one at the hotel was so helpful and polite. Location was great and a great starter breakfast. Location was great. . The trolley pick us at the hotel. Great fun great history. If you go make sure to visit the place with the Big Cross . You can walk around it and find out about a lot of history. Don't forget about the pool they have at hotel Great trip for young and old
How much is a hotel with Parking in St. Johns County?
For hotels with Parking in St. Johns County, the average price on weekdays is NZD 414, and on weekends (Friday–Saturday) is NZD 521.
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