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"Dear General Manager, I am writing to express my sincere appreciation for the excellent service provided by your restaurant staff during my recent stay on 16-17 June 2026. I originally booked a room with breakfast and dinner through Trip.com, indicating 2 adults and 1 child (age 8). Although I noticed that your hotel website offers a kids' menu, the booking platform did not have an option to select it, and I wasn't aware of this at the time of booking. I therefore assumed that the hotel would automatically provide the kids' dinner menu for my daughter. However, when we arrived for dinner tonight, the staff informed me that we had been booked for three adult set meals, which came as quite a surprise. I immediately worried that my daughter would have nothing to eat and that we might have to go out to buy her dinner. Fortunately, your staff member, Mr. 坂田went above and beyond to communicate internally on our behalf. With his manager's approval, he was able to arrange the kids' menu for my daughter as a special accommodation. This truly saved our evening! I truly appreciate how professional, flexible, and helpful your team is. I fully understand that this was not the hotel's fault, yet your staff still went out of their way to resolve the issue and provide excellent service from the heart. Please pass along my sincere thanks to Mr. Mr. 坂田and his manager. I will certainly recommend your hotel to my friends and family, and I believe the management should know about this wonderful example of your staff's dedication."

"Not good, not recommended"

"The room is very spacious as it is like an apartment. The hotel is older but we can imagine it to be a luxury hotel back in its heyday. Location is no issue as we drove, and it was convenient to all the main attractions around the area eg. Mount omuro, jogasaki. The kids booked a slot in the kids playroom which is suitable for younger children. There was also a kids game which they can exchange for a prize upon completion, similar to Easter egg hunt, which made them excited and this helped us become familiar with the common areas and facilities."

"Very good experience, the staff is warm, check out and help us call the new hotel in the driveway. The location is 10 points good. It is facing the Dashishan cable car station. Next to it is the cactus park. Park tickets are purchased at the hotel. You can also have a 50% discount, very cheap. The Paw Park is a park worth 10 points. There are many animals there that are stocked. Close contact. Super healing, the first time I went to Dasai Mountain, I saw Mount Fuji. The hot spring is outdoors. But 10 points are comfortable. At night, you can also see the food of the stars BBQ. 10 points delicious. I haven't baked myself for a long time. There is also a campfire that can burn marshmallows. The environment is 10 points clean and suitable for visiting with children. The breakfast is also delicious and the staff is delivered to your door. It is a quite good experience 🥰🥰🥰"

"這間類似家庭式民宿的小酒店非常可愛，設施雖然不高級但品質很好，很有心思，也很有特色。我們住了一間白獅客房，全部是白色裝飾、傢俬和用品，打開窗簾就能看到大室山，這就是最方便之處。早餐也是很有特色，日式西式結合，陽光灑在餐廳裏，心情真的很好。我們還享用了溫泉，特色桃湯，也是給家人增添了笑料和談資。"