Find Resorts in Koh Chang

"It’s a very large hotel with spacious rooms. The staff provide excellent service, and the breakfast is plentiful, varied, and delicious. The location is great and not too crowded. In the morning, there was a Chinese tour group in the restaurant, but the staff refilled the food very quickly. The only downside is that some bathrooms have old or broken fixtures."

"The room was good for the price, but we booked a queen-sized bed and got a double bed instead. The staff informed us that we checked in late and the room was full, which was unrelated. We had booked several days in advance, but they gave us this answer and simply said that we were staying for only one day. The other guests were long-stay guests, which is considered very irresponsible. Or are they Thais so they don't care? We paid the same price for the room. This is very disappointing."

"Pros: A good value-for-money hotel. While it doesn't have a beach, it boasts many beautiful coconut trees. The facilities are standard, which is understandable given the reasonable price. Cons: We booked a sea view room precisely because of their attractive coconut trees. A month in advance, we wrote to the hotel asking for a room on a higher floor if possible. However, upon check-in, they assigned us a corner room on the first floor, which had no sea view at all and was obstructed by the corridor and plants in front! When we discussed this with the front desk, they claimed that higher floor rooms were reserved for long-stay guests. I was absolutely fuming! Our 5-day stay isn't exactly short, and we paid the same price as everyone else, so there shouldn't be such preferential treatment. We strongly suspect the hotel didn't even read our message. Only after negotiating with the front desk were we able to switch to a second-floor room on the following day. This whole experience with the front desk significantly dampened our check-in experience. Finally, a special thanks to the Trip.com customer service for patiently helping us resolve the room issue throughout."

"This hotel truly exceeded my expectations. It's built right on the beach while nestled against a mountain, and there's even a funicular that runs through the property. The beach is very clean, and the shallow water is perfect for swimming. In the evenings, you can rent kayaks to explore the charm of the island. The room's amenities were just okay. If you're a light sleeper, I'd recommend staying in a room closer to the beach rather than the basic room types, as it can get noisy. However, the hornbills at the hotel are absolutely iconic – it feels like you're staying in a national park!"

"Nice hotel. Right on the beach with a nice beach bar. Very good cocktails and good breakfast. Will return next year"

"so lucky that we’ve got a very good price even it’s high season already. this hotel has delicious breakfast, many choices of foods to select. nice service, good location. overall this is one of the best hotels here in Koh Chang."

"Located on beautiful White Sand Beach, this purported five-star resort is one of the more luxurious offerings on the island. It is however quite far from the main town (+40 mins by songthaew taxi), with mostly mediocre tourist things in the direct vicinity (expect 150 THB+ one-way to reach any decent restaurant). I booked it because my friends stayed there, so I had little choice, regretfully. While the staff is friendly, warm and helpful, showcasing true Thai hospitality at its best, it could not overcome the poor hotel experience. Especially since the hotel drives up prices aggressively: I paid almost 4x what my friends paid for the exact same accommodation (12K THB/night), severely damaging the value-for-money assessment. Arrival sets the tone. No porters at the lobby until I attempted to haul my luggage upstairs myself. Rooms are not available before 2pm; even if you book in advance and communicate early arrival, you can just go fish. Front desk staff is friendly but very busy, and I was turned away as they prioritized departing guests. Not exactly the warm welcome expected at this price. There is no air-conditioned space in the lobby, so guests wait in the heat or purchase a coffee next door. The “guest lounge” turned out to be a derelict storeroom with no air-conditioning, stacked with leftover furniture and no bar or restaurant in sight. Despite audacious pricing, this is not a true five-star establishment. It is a mass-market, high-volume family beach resort with four pools, devoid of exclusivity or subtlety. The two main pools host happy hours for early afternoon binge-drinking. The other two have zero service and poor maintenance (closed bar, broken chairs). The resort is huge: a quieter Villa section; a main section with dated “Deluxe” rooms; and an annex Hillside building across the road with a rooftop pool and slightly newer rooms. Rooms are reasonably furnished with good amenities (beach bag, towels, slippers), but cleanliness is a serious issue. Upon arrival my floor was sandy and the room infested with mosquitoes due to sloppy cleaning practices. Requests for water, towels and ice went unanswered for hours. The Deluxe room is worn down, clearly a converted twin, leaving no bedside sockets to charge a phone. There was not even a socket for the room’s own lamps. Amateur hour. After one night I had to move to Hillside due to booking issues; there was no way to remain in the same room. The rooms are newer, but the building feels poorly maintained. You walk past stacks of old mattresses left in the open to reach a musty elevator. The annex reception doubles as an evening gathering spot for guests drinking and smoking. My “hillside poolview” room overlooked the main road and next-door private pools, offering little privacy. Facilities were marginally better, but still not worth the price. Bed was fine. Housekeeping was dreadful: the bathroom was skipped altogether, leaving a dirty toilet and used toiletries untouched. At this price and class, unforgivable. Again, many mosquitoes. Breakfast at the main restaurant is decent and service good: made-to-order eggs, Thai pork noodle soup, warm Thai and Western dishes, plus oats, pastries, fruits and juices. Served until 10:30am, and credit to management for not shutting it down on the dot. Other facilities are worn by intensive use: sunbeds (hard to secure), main pools (single entrance despite huge size), and spa (beachfront massage amid constant noise of children). In conclusion, without most of the excellent staff, this would have been a nightmare. Their friendliness could not compensate for offensively priced, poorly cleaned rooms and a mediocre mass-market resort experience. Refuse this place if it asks more than 6K THB per night. At higher prices, there are true five-star options; at this level, better value exists elsewhere."

"Good hotel, would stay again. Pros: + Clean + Quiet, cozy grounds + Buffet breakfast (something for everyone's taste) + Well-maintained beach, always free sun loungers + Hotel has a restaurant: delicious food, fire show every evening (at 7 PM)"

"One of the best hotels on the island. The service is simply top-notch. The reception staff speaks Russian, which makes it easy to answer any questions. The rooms have been completely renovated—everything is clean and tidy. Check-in is strictly at the time you booked, but there are exceptions if you ask nicely. The grounds feature a clean pool with a bar, which is also important. The beach is clean and cozy (they clean it every morning while everyone is asleep), and you can hide under the trees if you can. Overall, I was very pleased."

"Rooms are clean and big. Check in as check out is smooth. The bar and restaurant looks new. The rooms seems to be renoveted. But the suroundings need attention. Some parts of the wooden floor on the restaurant where shaking as we walked over it. The bathroom is updated but shower was was weak pressure and the Shower head need to be cleaned. The restaurant food was, amazing good en fair priced. Staff is helpful and friendly. Most customers where young guests and the bar near our room was a bit loud. After all it was a plus. But loved more our stay at Bang Bao, it was more peacefully and natural . We're an older couple 🙏🇹🇭"