The Leonardo Royal Hotel Ulm provides a great place for travelers to relax after a busy day. The Leonardo Royal Hotel Ulm is an ideal choice for travelers who want to take in the sights and sounds of Ulm. Boasting a convenient location, the hotel is just 800m from Ulm Main Station and 50km from Memmingen Airport. With Piraten Spielplatz, Donau Kultur und Bildung in Ulm e.V. (DKB Ulm e.V.) and Rave Tram Ulm Hbf all within a short distance, there is no shortage of things to do in the area. In their spare time, guests can explore the hotel's surroundings. This Ulm hotel offers parking on site. Germaphobes can rest easy - the level of cleanliness is highly rated at this hotel. For guests traveling on business, this hotel is consistently one of the most popular choices.
"The hotel itself was comfortable, the breakfast was good, and the other staff members I encountered during my stay were friendly and helpful.
However, my check-in experience was extremely disappointing.
I booked a Deluxe Room for 2 adults and 1 child through Trip.com. The booking clearly showed 2 adults, 1 child, and I had also submitted a special request asking for the sofa bed to be prepared before arrival.
At check-in, the receptionist informed me that the sofa bed had not been prepared because the reservation allegedly showed only 2 adults. When I showed my booking confirmation, which clearly stated 2 adults and 1 child, she insisted that the hotel had not received such information.
I understand that communication issues between the hotel and booking platform can happen. However, what disappointed me most was the receptionist’s attitude. There was no apology, no effort to assist, and no willingness to find a solution. Basic information such as the breakfast location and hotel facilities was only provided when I specifically asked.
When I requested her name in order to provide feedback, she refused and replied, “I do not need to tell you.”
This review is not about the sofa bed itself, but about the unprofessional and unfriendly service I received during check-in. Fortunately, the rest of my stay and interactions with other staff members were much more pleasant."