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Convenient location. Clean. Bathroom is small but functional. Water pressure is not very strong and water temperature can fluctuate. On the 3rd night, there was no hot water but receptionist was quick to offer a compensation for the inconvenience. There is one set of washer/dryer on the 3rd floor and cost £1 per wash/dry

Everything was fine except the ac heating was not working even it is adjusted to 30 degrees it was cold as winter so had to put on my coat. The room was clean but there were hairs on the towel and inside the sink. Apart from these the reception staff was so friendly and helpful. Thank you!

Overall, Novotel Bristol Centre is a classic-style hotel that is clean and offers all the basic amenities you need. The location is excellent, and it takes less than 10 minutes to walk from the train station. They also serve a classic full English breakfast in the morning. Great choice for a practical and convenient stay.

Following up on my previous review, I'd like to point out a few areas for improvement for future reference. Firstly, the breakfast offerings are still quite uninspired. While this seems to be common across the UK, with a high percentage of Asian guests, perhaps you could consider offering a wider variety of options in the future? After these past few days, I don't think I'll be having a similar breakfast for a long time. Secondly, my elevator experience was very unsatisfactory. For seven out of my eight-day stay, at least one elevator was out of service. I never saw all three elevators working simultaneously. The far-right elevator was even so dark that I had to use a flashlight, which frankly made me feel uneasy. Finally, there's the issue of the in-room drinking water quality! Perhaps you could consider changing your water supplier. After boiling, this water leaves too much limescale and genuinely tastes bad. This forced me to buy bottled mineral water from M&S instead. One point that absolutely deserves a negative rating: Gimi, the front desk attendant during check-out, was not very friendly. My English has deteriorated somewhat over the past year, and when I repeatedly asked her to clarify what she was saying, she looked visibly impatient, which was very unpleasant. Please strengthen your staff's customer service training! Overall, the stay was still pretty good. I hope to see some changes in these areas when I return next year.

Hi there, The only criticism I have is that when I booked the room, the description said that it had a view of the gorge. I have put two pictures below to show that the room, whilst lovely and had a large balcony, did not really come with a view of the gorge. I was hoping I would be in the room above, which I'm sure has a much better view. So the description was misleading unfortunately.

Positives: Really cozy guesthouse in a perfect central location in St Nicolas Market. Lots of shops, bars and restaurants nearby, and easy access by walking or public transit to all locations. Beds were very comfy, it was hard to get out of them in the morning 😆. Room was clean, and coffee, tea and biscuits provided as well as toiletry essentials. It also had some hostel vibes with boardgames and books to pick up and read. Negatives: Wifi in our room was terrible, so I needed to do work in the dining area (but there are lots of tables and it's quiet). It was fairly quiet, but you can sometimes hear neighbours through the walls or rowdy students at the pubs if you leave the window open. Would also appreciate vegan options for breakfast 👀 if possible. Overall very good value and would come stay again!

It meets overall expectations. Some communications are certainly needed to make sure there is a correct understanding of arrangement of cleaning service and other services. The property itself is a big aged I would say. The washing and drying machines seems old and took long time to do washing. However the apartment is generally clean and with quite a bit of sunshine. Right value I would say. Overall the apartment is in a fantastic location, right next to Cabot Circus. Convenient for food and general walk around. Yet not too far away from the old town - very walkable within 20minutes. The place is further away from Clifton Village and Suspension Bridge.

The staff was helpful and and the location was close to the station. It was near the city centre and there were many restaurants nearby. Check out was easy as you just needed to put the key inside a box. Only one problem was the lacking of hair dryer, which should be supposed to have one in the suite.

Wonderful hotel great to stay and rooms are brilliant. Would happy be back again . The spa and leisure at this hotel are brilliant.

The hotel is in a good location, close to the city center and the river. However, the room is small, the facilities and services are far inferior to the Marriott Hotel I stayed in before, especially the poor service. I arrived in Bristol late, and the waiter who helped open the door and check in was not happy. He ignored me when I came in and out. I will never go there again.