Featured facilities: Spa, Business center, Massage room
Great
103 reviews
9.0/10
1 night
From AU$322
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9.0/10
Great
I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay. However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern. What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone. While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.
Nice hotel apartment, across from Civic Center station with underground parking. Very good service from front desk staff. A lovely space with coloring area in the lobby, restaurant are precursor to the apartment: full kitchen, living room, dining area, two tvs, balcony and bedroom, kind of classic Marriott style. But unlike Marriott there were no extra towels, bathrobes, slippers or toiletries beyond soap and shower cap. The restaurant hours on the key are incorrect. The restaurant closes at 930pm although front desk said only the kitchen closes at 945pm. Anyway the mix up led to none of our interactions with the reticent restaurant's staff for room service. The restaurant takes a daily siesta too, though the key says weekends only. The 12 doesn't let Door Dash come to the apartment, only the lobby. However, 12 Staff will deliver if anyone's available; otherwise you have to go to the lobby. All in all, it was a very pleasant stay.
The hotel was very clean. Love the elevator level selection pad. The staff was extremely friendly. It’s easy to retrieve your vehicle from valet even when you’re going to return. Although, I suggest Waymo. Those things are everywhere and the hotel’s location is central to everything to do with the arts. The High Museum, The Fox Theatre, and The Shakespeare Tavern Theatre are must sees while you are there. And don’t forget to get breakfast at the hotel. It’s delicious! Ask for Tyler 😊, she’s amazing.
Clean and hygienic, conveniently located with a shopping mall downstairs, making shopping and watching movies very convenient. The service is warm and attentive. A great choice, highly recommended!
MMohamed SidamarThis is not my first time here , I used to be very nicer when it was Thompson , now the service is very bad specially, the guy who fill out the bar inside the rooms he’s very very rude .
Hotel is clean and toilet with full amenities Small cafe and restaurant for easy and fast needs like water, breakfast or snacks. Staff is friendly Luggage storage available
We had a very short rest night for our connecting flight out of Atlanta, about 6 hours only, We booked at this hotel because it is close to Lenox station and the area is considered safe in Atlanta. We can walk from the station to the hotel with luggage at night and back to the station in the early morning. The rooml is clean and with full amenity. We usually rent a car when we visit more days in Atlanta. If the hotel could offer free parking for the hotel guests, we will choose this hotel again.