The Centara Koh Chang Tropicana Resort provides a great place for travelers to relax after a busy day. The Centara Koh Chang Tropicana Resort is an ideal choice for travelers who want to take in the sights and sounds of Koh Chang. From the hotel, Trat Airport is approximately 26km away. The nearest airport is Trat Airport, approximately 26km from the hotel. The nearby area boasts an abundance of attractions including Baan chivit crocodile show, L’ Camp and Cafe and Mojito Lounge. When guests have some time on their hands they can make use of the onsite facilities. For those driving themselves, parking is provided on site. Guests tell us the location of this hotel is fantastic. This hotel is particularly popular with those traveling with families.
"Let's start with the positives: The hotel environment is indeed very nice and beautiful. It's close to the sea in the morning, has a pool, and is conveniently located.
Now for the main points, which led to a bad experience and a negative review: We didn't realize that to get to Koh Chang, you had to reach the pier and board by 5 PM that day, otherwise, you'd have to wait until the next day. While we were on our way, around 12 PM that day, we contacted the hotel to see if we could cancel that night's stay or postpone it by a day. The hotel initially refused, and even after we involved the platform's customer service, it was no use! Alright, so Trip.com ended up compensating us for part of our room fee, and we rented a hotel near the pier to board the island the next day. The next day, we arrived at the hotel around 12 PM, and they still made us wait for the room to be cleaned. We waited for about 25 minutes before checking in. We found this very strange because if they didn't let us cancel the room we didn't stay in yesterday, and still charged us for it, shouldn't we have been able to check in directly, even if we arrived at 6 AM? What kind of cleaning were they doing? (We strongly suspect the hotel was double-dipping, 'marrying two husbands' so to speak).
After finally checking into the room, the door was incredibly difficult to open with the key (after finding a nearby staff member, they helped us change the lock). We were already exhausted at that point, and then we couldn't even open the door, which made us even angrier!!!"