Upon check-in, the front desk said I was upgraded, but I'm not sure how much of a difference it made. The good thing is the room was spacious and looked grand at first glance, but upon closer inspection, it felt rather empty. The facilities felt outdated, with basic toiletries provided. The bathroom was also very large, but the toilet seat wasn't even a smart bidet, and the floor tiles were old and stained. When I ran out of bottled water at night, I called the front desk, but no one answered. Besides the guy checking room cards at the entrance by the downstairs elevator, I didn't see any other staff members. There was a complete lack of service. It was my birthday on the day of check-in, and the hotel didn't acknowledge it or even offer a greeting. The 'Emperor's Dim Sum' restaurant downstairs was expensive and unappetizing. Also, when in Macau, you'd expect to visit the casino, right? My partner spent over an hour trying to figure out how a beginner could get chips to play, and there was no clear process or information desk for new guests. I chose The Venetian because it's supposed to have everything – dining, accommodation, entertainment, and shopping – even if the room rates are higher than elsewhere. However, overall, my experience at The Venetian this time was disappointing, and I won't be staying at this expensive hotel again. I suggest they seriously learn from Japan's service philosophy to improve their service quality and figure out how to give guests a true 'home away from home' experience.
Had a fantastic stay at YOHO Hollywood Roosevelt Hotel, Macao. The hotel feels modern, classy, and well-maintained, with a stylish design that gives a premium vibe the moment you step in. One of my favourite parts was the beautiful sea-facing view towards Hengqin, which made the stay extra relaxing.
My room was very spacious and comfortable, and I loved having a private balcony to enjoy the view. The highlight for me was definitely the huge bathtub — perfect for unwinding after a full day out. The amenities were also great, with stable Wi-Fi, mini-bar, and in-room entertainment, making it a very complete and luxurious stay overall.
If you’re booking the Suite King, do note that these rooms are usually limited in units and are often located near the last few rooms on each floor, likely because of the bigger room size and layout. So it’s best to book early if you want to secure this room type.
I also enjoyed the facilities, especially the outdoor pool and fitness centre. The hotel is also family-friendly with a kids’ pool and play area, which makes it a great choice if you’re travelling with children. If you’re looking for extra relaxation, the spa treatments are a nice touch too.
The hotel provides a shuttle bus service, which makes travelling to nearby attractions more convenient. However, one small downside is that if you’re coming by public transport, you may need to walk a bit from the nearest LRT station to reach the hotel.
This time, I made a last-minute booking at Holiday Inn Macau. During check-in, Mr. Wang at the front desk was professional and efficient. After understanding my situation, he proactively upgraded me to an executive floor suite. He wasn't overtly enthusiastic, but his attention to detail made me feel genuinely valued.
It happened to be the fourth day of the ***** New Year, and in the morning, the hotel had a lion dance and a 'God of Wealth' performance. The atmosphere was lively but not chaotic – a nice, ceremonial touch. The executive floor was relatively quiet, making for a comfortable and relaxing stay overall.
What truly left an impression on me was what happened afterward. After checking out, I realized I had left my ring in the room, which naturally made me anxious. Upon contacting the hotel, the housekeeping manager quickly helped confirm its location and retrieve it. The entire communication process was efficient, and the sense of reassurance brought by such professionalism was more important than any physical amenity.
Even with Macau's generally high hotel standards and my high expectations, The Londoner Macao's Bond Suite still exceeded them. The room was brand new, and the overall quality felt top-tier. What particularly stood out was the breakfast. You can enjoy it as late as 1 PM (simply keep your room card after 11 AM check-out or provide your room number to use the benefit – I recommend arriving about 30 minutes early to avoid queues and ensure you get a table). It's served à la carte at the Food Garden, with plenty of delicious options, and the portions are huge. Our two breakfasts were easily enough for a substantial lunch for two adults and one child. The swimming pool service was also excellent; they proactively offered snacks and water, and provided a life jacket for the little one.
Very perfect stay here. The room is spacious and provide free drinks and completed amenities.
The staff is super courtesy.
Our room was cleaned twice a day even without request. They refill the coffee and water and other amenities , exchange new slipper for us everyday.
Surprisingly the staff help to tie up my messy cable.
They provide lavender pillow spray with comfy sleep at night.
No any fault i can find here.
I spent a few days in Macau during Chinese New Year and chose The Parisian Macao. The experience far exceeded my expectations – it's definitely my top choice for a relaxing getaway and picture-perfect moments.
📍 **Location & Transportation**: Located in the heart of the Cotai Strip, it's connected to The Venetian and The Londoner by indoor walkways. You can explore all three resorts without needing an umbrella, even on a rainy day. There's a free shuttle bus directly to the border gates and airport, making travel super convenient.
🏨 **Lobby & Rooms**: The 35-meter high French-style dome mural and crystal chandeliers give you an immediate sense of being transported to Paris the moment you walk in. Every snapshot is a hit on social media! The rooms are clean and comfortable, with skin-friendly bedding and exquisite bathroom amenities. Soundproofing and cleanliness are excellent. The front desk is responsive, and you can store your luggage for free.
🍽️ **Dining**: The hotel offers a variety of dining options with different cuisines, price points, and atmospheres to suit every guest's preference. During our stay, we dined most frequently at the 'Colourful Flavor' restaurant on the first floor. They have freshly made Cantonese dim sum and Western cold dishes. The prices are moderate, and the portions are generous and delicious.
📸 **Must-Visit Spots**: Don't miss the free observation deck on the 7th floor of the Eiffel Tower for sunset and city views; capture the Eiffel Tower's reflection by the pool; and take an upward shot of the lobby dome for maximum ambiance.
**Friendly Tip**: The shuttle bus can have queues during peak hours, so allow plenty of time.
Overall, it's perfect for couples and family trips, offering romance, shopping, dining, and convenient transportation all in one place. Highly recommended!
The location is fantastic! The free shuttle bus to City of Dreams is less than 100 meters away, right next to the hotel. We could easily walk to attractions like the Ruins of St. Paul's. The hotel's restaurants are also excellent, and guests even get a discount. For this price, staying in such a beautiful hotel offers incredible value for money.
I booked two rooms and left a note requesting them to be next to each other. The front desk staff actually gave us adjoining rooms on the 37th floor, which was great. I think the main draw of this hotel is the 'novelty factor,' and it definitely delivered.
Everything in the minibar was complimentary except for the hard liquor, which was a nice touch. We ended up leaving a lot of it untouched...
The toiletries in the bathroom were sufficient and easy to use. The bathtub, though seemingly irregularly shaped, was actually quite spacious. Soundproofing was also good; it was very quiet at night.
The only minor issue was regarding breakfast. When booking, I couldn't clearly tell if it was custom delivered to the room or a buffet, as it wasn't clearly marked on Trip.com. This led to a lot of discussion at the front desk. The in-room breakfast quality was good, and you could select items and delivery times on an iPad, but it naturally couldn't compare to the variety of a buffet. The buffet required an additional payment of around 368 per person, so it depends on individual preference.
Everything else was great. The price from Trip.com was basically the lowest available. It's definitely worth experiencing.
This hotel is conveniently located directly opposite Zhuhai Wanzai Pier's inner bay, close to Macau's main island attractions like Senado Square, the Ruins of St. Paul's, and Camoes Garden. Currently, the casino downstairs isn't operating, so from Gongbei Port or Qingmao Port, you'll need to take a bus or taxi to get here. There are many bus routes passing right by the entrance, and they run frequently, which is very convenient. The hotel lobby has an old-money aesthetic. The room size is decent, and the bathroom is large, with a separate shower and toilet, and it's very clean. They don't provide bottled water, but there's a water purifier in the room where you can choose the water temperature, which is a great touch.
I had a wonderful experience at this hotel. The location is perfect, the rooms are clean and comfortable, and the overall atmosphere is very relaxing. However, what truly set this stay apart was the exceptional service provided by a member of your team, Edgar.
From the moment we arrived, Edgar went above and beyond to make us feel welcome. He handled our check-in with a genuine smile and was incredibly helpful with recommendations for local restaurants and things to do in the area. His positive attitude and professionalism are a true asset to your hotel. It's rare to meet someone so dedicated to making sure guests have the best possible experience.
Thank you, Edgar, for your kindness and for helping make our trip so memorable. We will definitely be back!
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GGuest UserThis was my first time staying at the Studio City Celebrity Tower, and it was such a delightful surprise, like opening a blind box! The hotel views are absolutely stunning 🤩 You can see the Eiffel Tower right from the window 👍 And the Ferris wheel at Studio City is incredibly impressive! There are so many facilities to enjoy too. It's a top choice for families with kids, especially with the indoor children's play area and the water park 🎡 I'll definitely be back next time! 👍
BBashinianhuanyoushijieEven with Macau's generally high hotel standards and my high expectations, The Londoner Macao's Bond Suite still exceeded them. The room was brand new, and the overall quality felt top-tier. What particularly stood out was the breakfast. You can enjoy it as late as 1 PM (simply keep your room card after 11 AM check-out or provide your room number to use the benefit – I recommend arriving about 30 minutes early to avoid queues and ensure you get a table). It's served à la carte at the Food Garden, with plenty of delicious options, and the portions are huge. Our two breakfasts were easily enough for a substantial lunch for two adults and one child. The swimming pool service was also excellent; they proactively offered snacks and water, and provided a life jacket for the little one.
HHuayouI spent a few days in Macau during Chinese New Year and chose The Parisian Macao. The experience far exceeded my expectations – it's definitely my top choice for a relaxing getaway and picture-perfect moments.
📍 **Location & Transportation**: Located in the heart of the Cotai Strip, it's connected to The Venetian and The Londoner by indoor walkways. You can explore all three resorts without needing an umbrella, even on a rainy day. There's a free shuttle bus directly to the border gates and airport, making travel super convenient.
🏨 **Lobby & Rooms**: The 35-meter high French-style dome mural and crystal chandeliers give you an immediate sense of being transported to Paris the moment you walk in. Every snapshot is a hit on social media! The rooms are clean and comfortable, with skin-friendly bedding and exquisite bathroom amenities. Soundproofing and cleanliness are excellent. The front desk is responsive, and you can store your luggage for free.
🍽️ **Dining**: The hotel offers a variety of dining options with different cuisines, price points, and atmospheres to suit every guest's preference. During our stay, we dined most frequently at the 'Colourful Flavor' restaurant on the first floor. They have freshly made Cantonese dim sum and Western cold dishes. The prices are moderate, and the portions are generous and delicious.
📸 **Must-Visit Spots**: Don't miss the free observation deck on the 7th floor of the Eiffel Tower for sunset and city views; capture the Eiffel Tower's reflection by the pool; and take an upward shot of the lobby dome for maximum ambiance.
**Friendly Tip**: The shuttle bus can have queues during peak hours, so allow plenty of time.
Overall, it's perfect for couples and family trips, offering romance, shopping, dining, and convenient transportation all in one place. Highly recommended!
AAnonymous UserVery perfect stay here. The room is spacious and provide free drinks and completed amenities.
The staff is super courtesy.
Our room was cleaned twice a day even without request. They refill the coffee and water and other amenities , exchange new slipper for us everyday.
Surprisingly the staff help to tie up my messy cable.
They provide lavender pillow spray with comfy sleep at night.
No any fault i can find here.
GGuest UserI booked two rooms and left a note requesting them to be next to each other. The front desk staff actually gave us adjoining rooms on the 37th floor, which was great. I think the main draw of this hotel is the 'novelty factor,' and it definitely delivered.
Everything in the minibar was complimentary except for the hard liquor, which was a nice touch. We ended up leaving a lot of it untouched...
The toiletries in the bathroom were sufficient and easy to use. The bathtub, though seemingly irregularly shaped, was actually quite spacious. Soundproofing was also good; it was very quiet at night.
The only minor issue was regarding breakfast. When booking, I couldn't clearly tell if it was custom delivered to the room or a buffet, as it wasn't clearly marked on Trip.com. This led to a lot of discussion at the front desk. The in-room breakfast quality was good, and you could select items and delivery times on an iPad, but it naturally couldn't compare to the variety of a buffet. The buffet required an additional payment of around 368 per person, so it depends on individual preference.
Everything else was great. The price from Trip.com was basically the lowest available. It's definitely worth experiencing.
YYee11Had a fantastic stay at YOHO Hollywood Roosevelt Hotel, Macao. The hotel feels modern, classy, and well-maintained, with a stylish design that gives a premium vibe the moment you step in. One of my favourite parts was the beautiful sea-facing view towards Hengqin, which made the stay extra relaxing.
My room was very spacious and comfortable, and I loved having a private balcony to enjoy the view. The highlight for me was definitely the huge bathtub — perfect for unwinding after a full day out. The amenities were also great, with stable Wi-Fi, mini-bar, and in-room entertainment, making it a very complete and luxurious stay overall.
If you’re booking the Suite King, do note that these rooms are usually limited in units and are often located near the last few rooms on each floor, likely because of the bigger room size and layout. So it’s best to book early if you want to secure this room type.
I also enjoyed the facilities, especially the outdoor pool and fitness centre. The hotel is also family-friendly with a kids’ pool and play area, which makes it a great choice if you’re travelling with children. If you’re looking for extra relaxation, the spa treatments are a nice touch too.
The hotel provides a shuttle bus service, which makes travelling to nearby attractions more convenient. However, one small downside is that if you’re coming by public transport, you may need to walk a bit from the nearest LRT station to reach the hotel.
GGuest UserAn absolutely five-star experience! The W Macau is stylish and trendy, with incredibly attentive service!
I was really impressed with my stay at the W Macau - Studio City. The hotel's location is fantastic, right inside Studio City. Downstairs, you'll find a mall, a Donki supermarket, and all sorts of dining options. The light rail station is just a short walk away, making transportation and shopping super convenient.
The room design is incredibly stylish and modern, very bright and chic. The floor-to-ceiling window, facing the Parisian Macao's Eiffel Tower, offers an absolutely unbeatable night view. The room was spotlessly clean, and the toiletries had a really premium scent.
GGuest UserThe walls are thin. You can hear the snore of the guests behind the walls and in the corridor. On the third day of my stay, a family with kids checked in to the connecting next door. The kids kept turning and turning and turning the connecting door knob violently for a few minutes and the parents didn’t stop them.
Terrible service of the waitress at the restaurant. Poor communication skill and offensive manner. When I asked for the bill and placed my credit card on my dining table — and I didn’t say anything else — her first response was “No discount!” I didn’t ask for any discount. She asked me “Are you our hotel guest?” I showed her my check out luggage storage tag and said “I am. But I just checked out.” She responded grumpily, “No discount gah! You don’t have the room card!”
I wouldn’t book with this resort anymore. I wouldn’t recommend this resort to people who are looking for a quiet stay.
GGuest UserThe breakfast was pretty mediocre, kind of like what you'd expect from a 3-star hotel or a budget chain in mainland China. My neighbors were a bit noisy, even though it was brief, it was still pretty awkward; my kid was blushing. Everything else was fine. The food at the ice cream parlor downstairs was delicious. The curry was light and suited my taste, and the crispy bone noodles were really good and worth recommending. The service was also very attentive.
AAnonymous UserUpon check-in, the front desk said I was upgraded, but I'm not sure how much of a difference it made. The good thing is the room was spacious and looked grand at first glance, but upon closer inspection, it felt rather empty. The facilities felt outdated, with basic toiletries provided. The bathroom was also very large, but the toilet seat wasn't even a smart bidet, and the floor tiles were old and stained. When I ran out of bottled water at night, I called the front desk, but no one answered. Besides the guy checking room cards at the entrance by the downstairs elevator, I didn't see any other staff members. There was a complete lack of service. It was my birthday on the day of check-in, and the hotel didn't acknowledge it or even offer a greeting. The 'Emperor's Dim Sum' restaurant downstairs was expensive and unappetizing. Also, when in Macau, you'd expect to visit the casino, right? My partner spent over an hour trying to figure out how a beginner could get chips to play, and there was no clear process or information desk for new guests. I chose The Venetian because it's supposed to have everything – dining, accommodation, entertainment, and shopping – even if the room rates are higher than elsewhere. However, overall, my experience at The Venetian this time was disappointing, and I won't be staying at this expensive hotel again. I suggest they seriously learn from Japan's service philosophy to improve their service quality and figure out how to give guests a true 'home away from home' experience.
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