Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 19, 2025|Classic Room with City View
Kakakaka1111
This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
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Price per night from:PLN 2,333
Posted on Oct 30, 2025
Anonymous User
The hotel staff were all friendly and helpful, and responded quickly to any issues. Having long admired the reputation of Motel, a five-star hotel in China, this was my first time trying it, and I was finally able to support a Chinese company abroad. However, upon arrival, I discovered it was quite far from the train station, a regrettable oversight as I had missed out on a hotel closer to the station. The lack of a lobby and the two flights of stairs leading to a long, narrow corridor made it inconvenient for people with mobility issues. The interior design was an industrial style with gray and black tones, lacking a warm and inviting feel. I personally disliked the dark atmosphere of the hotel. The floorboards had large gaps, making it difficult to clean the accumulated dust. The worst part was that the hotel faced a road to the north, and every time a large vehicle passed, the vibrations were like an earthquake – indescribable and unsettling. Despite numerous attempts to communicate with the hotel, my elderly relative couldn't sleep soundly at night. Ctrip also helped by communicating with the hotel multiple times, and staff even offered to upgrade to a north-facing room on several floors. However, the hotel refused to upgrade to a south-facing room or offer a refund. I'm disappointed with the management of this Chinese company and will not consider Motel again. At 6,000-7,000 RMB per night, the rudimentary room decor and the unavoidable vibrations made it a poor value for money. Lucerne is small; one day is enough, not worth staying for several days. My impression of the city and hotels during this trip was less than in other cities.
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Price per night from:PLN 4,597
Posted on Sep 25, 2025
Jesyn
Hotel des Balances is a beautiful blend of history and modern comfort, right in the heart of Lucerne’s Old Town. The location is unbeatable — you can walk to the Chapel Bridge, Jesuit Church, and plenty of shops and restaurants within minutes. My room was stylish and very clean, with a wonderful view over the river. The historic facade and murals give the hotel real charm, while the interiors feel elegant and well cared for.
The staff were warm, professional, and genuinely helpful — from check-in to recommendations around the city
Overall, a fantastic hotel if you want charm, comfort, and a prime location in Lucerne. Highly recommended, especially if you can book a river-view room!
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Price per night from:PLN 1,534
Posted on Aug 12, 2025
LewisZzz
The hotel's location is very convenient, close to the train station and major attractions. It's a perfect choice for a short stay. However, the price is a bit high; compared to hotels in China costing 300-500 yuan, the rooms are a bit smaller, but I suppose that's acceptable for Switzerland. Nevertheless, it's definitely worth staying here. The front desk staff are very welcoming, and the breakfast selection is quite good.
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Price per night from:PLN 1,154
Posted on May 24, 2026
6️⃣7️⃣0️⃣
This hotel is in a super convenient location, right next to Lucerne train station. It's a lifesaver if you're traveling with luggage or by train.
There's a Migros right across the street, which is perfect for grabbing snacks, drinks, fruit, or daily necessities. It's really quick to stock up before heading back to the hotel in the evening.
And there's a McDonald's nearby too, so if you get hungry late at night or just want a quick bite, you don't have to go far.
The area around the hotel has fantastic amenities, with lots of restaurants and shops. You can easily walk to Lake Lucerne and all the main attractions, and an evening stroll is really pleasant.
With such great transport links and an excellent location, it's highly recommended whether you're traveling independently or visiting Switzerland for the first time.
Overall, my stay was very convenient, saving a lot of time on transport and lugging bags around. I'd definitely want to stay here again on my next trip to Lucerne.
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Price per night from:PLN 997
Posted on May 2, 2026|Urban Comfort Room
Guest UserThe location is very convenient, just 2-3 minutes’ walk to the main station. The room is cosy with air con and enough amenities for us. The staff are very polite and patient. Since the hotel is under renovation, we were arranged a room at the Hotel Monopol.
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Price per night from:PLN 761
Posted on Dec 25, 2025|Double Room
JiyufeifeiThree stops from the train station, or a 20-minute walk. Breakfast is a self-service buffet with a good variety of options and tasty food. The downside is that the facilities are a bit old, possibly due to the location. The bathtub is quite vintage, and the light switches also have an old-fashioned feel, as do the bedside lamps. The bed is a bit old too, and the room has poor soundproofing. There was a tour group in the middle of the night, and one of the older women's voices was deafening. Given the economical price, sometimes you can accept these things when considering the value.
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Price per night from:PLN 497
Posted on Jun 2, 2024|Double Room
Anonymous UserA very clean castle hotel with a classic feel. The toiletries are also British brands. The breakfast is satisfactory. The location is excellent and you can overlook the whole city. The hotel is quiet and comfortable. It gave me a very good and warm feeling. If there is another chance, I will bring my family here again.
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Price per night from:PLN 1,401
Posted on May 15, 2026
Guest UserБыло позднее заселение, для нас оставили конверт с инструкцией и ключами, позвонив на ресепшен оказалось что менеджер говорит на 6 языках, в том числе и по русски, провел инструктаж удаленно. Отдельная благодарность менеджеру Bangin Salih за оперативную помощь с заселением и внимательное отношение к гостям. Было приятно чувствовать заботу и готовность помочь в любой ситуации. Очень порадовало качество постельного белья, а одеяло и подушки словно облако 💔 Чистота, сервис и особенно завтрак выше всех похвал 😍
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Price per night from:PLN 1,097
Posted on Jul 10, 2025
Mei Fong
A bit far from train station and need to take luggage up to stairs at the entrance!
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Price per night from:PLN 1,091