Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Nov 8, 2025|Superior Room With Terrace And Lake View
cyz19273The views outside are stunning, and the hotel's restaurants are excellent – it truly lives up to its reputation for having the most Michelin stars. They even gave us a small gift box after dinner. Overall, it was a very satisfying experience. I'd definitely choose this hotel again next time I visit Lucerne.
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Price per night from:NZD 1,931
Posted on Jul 19, 2025|Classic Room with City View
Kakakaka1111
This was the fifth hotel on my trip to Switzerland. It's two bus stops from the train station, but conveniently located right by the stop, so getting there wasn't an issue. The hotel clearly exudes a rich history and old-world charm, with its luxurious European-style decor. I had a bit of trouble initially finding the right entrance and the front desk within the building. I'd actually booked a city view room, but the front desk upgraded me to a stunning lake view room – seriously, you *must* book a lake view! The terrace views were absolutely breathtaking!! The room itself wasn't huge, but it did have air conditioning. The bathroom was a tad small, mainly due to a large, rather useless cabinet taking up unnecessary space.
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Price per night from:NZD 1,317
Posted on Aug 12, 2025|Boutique Deluxe Room
LewisZzz
The hotel's location is very convenient, close to the train station and major attractions. It's a perfect choice for a short stay. However, the price is a bit high; compared to hotels in China costing 300-500 yuan, the rooms are a bit smaller, but I suppose that's acceptable for Switzerland. Nevertheless, it's definitely worth staying here. The front desk staff are very welcoming, and the breakfast selection is quite good.
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Price per night from:NZD 563
Posted on Mar 5, 2026
Guest User
Centrally located in Lucerne, right across from the lake, this historic hotel has hosted famous figures like Princess Sisi and Churchill. The hotel's elevator and staircase exude classical European luxury. Upon departure, the staff kindly presented us with exquisite chocolates. We're very much looking forward to returning for another vacation.
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Price per night from:NZD 1,133
Posted on Mar 21, 2026|Premium Room with Lake View
Ting Ying GohI had a wonderful stay at the Radisson Blu Hotel in Lucerne, but what truly stood out was the amazing staff and their exceptional service. After I checked out, I realized I had accidentally left behind my little plushie elephant, which means a lot to me. The team kindly helped search for it, found it, and even arranged to send it to my next hotel, completely complimentary.
I’m incredibly grateful to the staff for their prompt help, thoughtful follow-up, and genuine kindness throughout the whole process. Their willingness to go the extra mile really meant a lot to me. Thank you so much to the team for the wonderful service and care!
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Price per night from:NZD 612
Posted on Jun 13, 2025|Standard Double Room (Queen)
ButiaotideyoukeThe hotel is in a great location, directly facing the lake and mountain views. But there are also many shortcomings: 1) The room is small, and it is a bit difficult to move with two large pieces of luggage; 2) The breakfast is average, and there is not much to choose from. 3) Luggage handling is a problem, because you can't park at the door of the hotel, and the parking garage is across the road, so you have to drag your luggage yourself. There are two steps from the road to the hotel lobby, and there is no elevator. Of course, the beautiful waitress is very enthusiastic and will help with the luggage. The service attitude of the waiter is very good.
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Price per night from:NZD 579
Posted on Jun 22, 2026
petter62First off, the location isn't too far from Lucerne train station. We had a Swiss Pass, so we could take the bus for free. We rode one stop, got off, crossed a road, and turned left – super convenient! Many bus routes pass by, and Chapel Bridge is just a walk away. The hotel upgraded us to a deluxe double room, which was much larger. There was plenty of space for luggage, and it didn't feel cramped at all. The room was clean, and they provided two large bottles of water daily, which was enough for our needs. Everything was great, and the only reason I didn't give full marks was the extra tax charged, as others have mentioned. Initially, the front desk staff was polite. When I showed them my booking confirmation, pointing out that the tax on the order differed from what I actually paid, they looked at it for a while, then unhappily replied, 'I don't know.' I ended up contacting Ctrip customer service. They told me they'd contacted the hotel but couldn't negotiate. Finally, Ctrip customer service said they would compensate the difference with points, which arrived quickly – kudos to Ctrip! Many people have brought up this tax issue, and I'm not sure where the problem lies. Other hotels in Switzerland charged exactly what was stated on the booking. Only this hotel charged differently. Although it wasn't a lot of money, it felt a bit uncomfortable. Also, someone mentioned a 100 CHF deposit per day, which they indeed charged. When I checked out, I specifically asked when it would be refunded, and the front desk said the same day, which it was. In Lucerne, there's a Chinese restaurant called No. 8 that serves delicious Chinese food, completely authentic to domestic tastes. The owner is also very nice and polite.
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Price per night from:NZD 746
Posted on May 3, 2026|Double Room
Guest User
Good breakfast spread by swiss standards. Room was clean however the underlying structural deficits are hard to miss like bathroom getting wet after a shower as there are no shower curtains. The water is unable to be drained due to lack of drainage hole. The Trip.com booking indicated a city tax of 14 swiss francs but I was charged 16.40 swiss francs on check in for my 2 days stay.
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Price per night from:NZD 225
Posted on Jul 10, 2025
Mei Fong
A bit far from train station and need to take luggage up to stairs at the entrance!
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Price per night from:NZD 735
Posted on Jul 14, 2026
Guest UserThe hotel is very clean and well-maintained. The breakfast is typical for an Ibis, meeting expectations. Aside from the room being a bit small, everything else was great. The soundproofing is excellent; even though our room faced the street, it was very quiet. I'd recommend this for solo travelers or couples. A triple room would be a bit cramped, and you might bump your head on the top bunk if you're not careful. On the plus side, the location is fantastic with very convenient transportation. I'd definitely stay here again if I have the chance.
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Price per night from:NZD 309