"An overnight stay after visiting family. We stayed at Copthorne as it is very conveniently located between M4 and Cardiff centre or Bay and has free parking. We were very impressed by room sizes/cleanliness, a lovely bar and terrace overlooking a lake and good choice menu in the restaurant. Most of all was the friendly and attentive staff. We will definitely stay here again"
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8.8/10
Very Good
GGuest UserThe hotel is in a great location for the train station and to the shopping area. Room was spotlessly clean and well thought out. The air conditioning in the room was not working, which meant it was quite hot and stuffy with no window to open. The music at breakfast was a bit loud for my personal liking and wasn't a nice calming morning background noise for breakfast.
IInchA bit chilly, but otherwise perfect. It's very close to the train station, making transportation convenient, and there are many great food options nearby. The restaurant's breakfast is excellent. It's a perfect retreat, quiet yet centrally located, and the service attitude is also very good.
GGuest UserThis was my first time staying at a Marriott, and it certainly lives up to its reputation as a well-established hotel. Many hotels in the UK clean every three days, but Marriott cleans daily and provides drinking water and biscuits every day.
Location: It's about a 5-10 minute walk from Cardiff Central train station, depending on how fast you walk. It's quite close, with hardly any turns – just follow the road straight. It's also very close to the city center for shopping; you can just stroll over.
The bathroom is quite spacious and bright, and the lighting is good, making it suitable for putting on makeup. There's a bathtub, but the shower screen only covers half of it, so if you move around a lot while showering, water might splash everywhere.
The room size is decent. After opening a 28-inch large suitcase, there's still plenty of space to walk around. There's also a large full-length mirror, but it faces the bed, which some Chinese guests might find bothersome.
The only minor drawback is that the air conditioning wasn't very effective at cooling. Although it wasn't hot during my three days in Cardiff, I wanted it to be a bit cooler, but it didn't really work.
GGuest UserHotel exceptionally clean. Pleasant and helpful staff and cracking breakfast. Hot and cold choice. Bar open late, comfortable. Beautiful view of lake
GGuest UserA stunning hotel in a great location.
We attended a concert nearby in the castle which was just a few minutes away by foot and despite the hotel being near to the pubs and clubs on st Mary street we didn't hear a thing from our room. There was a slight mix up at check in with a double charge but this was all sorted with a quick message to trip.com.
I would definitely recommend.
GGuest UserI really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out.
However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them.
Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion.
Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.
AAlvidaHad a lovely stay here, hotel was closer to many thing for you to walk around 10min. Services from staff was good. Breakfast was alright and not too fancy. You can also access the pool and other facilities. Bed was okay and comfortable only downside is that they can only change the sheets after 3days not every day when room service does their day rounds. Overall I will definitely recommend. Will definitely visit again.
GGuest UserThe bed was very comfortable, and the location is right on the liveliest street. While the location is convenient, it’s also quite noisy—there were people drinking and partying downstairs late into the night. Early in the morning, you can hear the sound of bottles being cleared from the street.
BBethSaidSmileIt is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
GGuest UserGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
For hotels with Bar in Cardiff, the average price on weekdays is SEK 2,375, and on weekends (Friday–Saturday) is SEK 3,190.
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