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It was clean and comfortable, although we went to breakfast at 9.30 am and there were no croissants or muffins left and very little on the continental breakfast, the cooked breakfast was excellent. Also, we went down for cocktails in the happy hour 2 cocktails for £12, we got overcharged, and when we asked the waitress to check, she didn't come back before we needed to leave,. Overall a good night's stay 😀

Location to public transport and local attractions was convenient. The accommodation was comfortable but it would have been better if there was a floor plan where the rooms are located as only 3 rooms were on the main floor and the others were accessible via stairs, which are narrow. Our room was outside the main house in the back. If you are travelling with lots of luggage or big, heavy suitcases, be mindful that there are no lifts. Housekeeping was a bit disappointing. Modern fittings and energy saving features were a plus.

I really enjoyed my stay overall. The location was fantastic—on a beautiful street—and the hotel building itself is stunning. When I arrived, I was warmly welcomed by a very kind Italian gentleman, which gave me a great first impression. My room, though located in a separate area, was clean, modern, and nicely decorated. Everything looked fresh and well thought out. However, I was disappointed to find visible stains on the bed sheets. While I believe they had been washed, the stains hadn’t come out and the sheets were still used, which didn’t match the high standard the rest of the hotel presented. I think they should have replaced them. Another minor inconvenience was the bathroom light, which was automatic and triggered the extractor fan. This meant that even during the night, using the bathroom caused the noisy fan to stay on for a while, which could’ve been avoided with a manual light switch, in my opinion. Despite these issues, the stay was mostly very positive, but I can’t give a full five stars because of the sheets. Hopefully this can be improved for future guests.

The room had a water view, was spacious and clean. The shower had good water pressure, and we were on the 2nd floor. When checking in, they insisted our booking wasn't paid for, so I had to show them the voucher with the confirmation. Breakfast was good, they even had vegetables, which is rare! 😅 The location is so-so – fairly close to the center, but also very deserted and a bit uncomfortable to walk back to in the evenings.

Last minute decision to stay over in Cardiff and this is in an ideal location and reasonable price. Staff at reception/bar couldn't have been more helpful when I struggled with the check in units! Room was fine, quiet & with everything I needed. Sunday night but restaurant was still open so had lovely meal there & breakfast the next morning always a cracker. Note their deal if you're having both by the way.

I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed. The bathrooms had gorgeous jacuzzi baths and stone basins. The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange. The staff here are very friendly and go out of their way to ensure you have the best stay. Can’t wait to go back.

It is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy. Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel. Great service in the restaurant.

Nice and spacious. Check in and out were very simple and easy. I love everything about it. Very close to city center and within walking distance. Worth every penny spent on it. Would recommend it to anyone

Stayed at this hotel for five days the beds was very comfortable. Rooms are very clean. Waitrose and Lidl‘s two minute walk regular buses into Cardiff. Breakfast available at the hotel. Staff are absolutely lovely and always ready to help. She’s a very friendly hotel with country walks nearby rooms have bath with a shower always hot water available me and my husband had a very comfortable pleasant stay well definitely return the hotel is more of a motel but would not hesitate recommending as you have everything you need the rooms are basic but do you have a kettle tea and coffee supplied clean towels extremely comfortable bed and the rooms are clean staff are very welcoming and friendly

Price was much more affordable than other hotels in the same area. Great location. The check-in time was 3PM but displayed here 2PM, called the number at the reception and the lady still let me check-in early. Room was spacious and clean, bathroom as well, however I booked a double bed but it was 2 singles put into one. The water in the shower was way too hot though, I was twisting the knob and wait for each of them for a while but it’s just keep getting hotter so eventually I took mixed it the cold water from the faucet pour it in the tub. Overall nice experience