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We booked two rooms, very spacious, free parking, food is great there. Definitely we will stay again.

I extended for a late checkout, since it’s the night after concert. So I went back to bed after breakfast, and DONG!!! Fire alarm! VERY LOUD that every sleepy soul would wake up frustratingly. Turns out it’s just a test? And the reception said it’s the policy to do every Monday 10am? But that time was 11.30! Anyway if they have planned for it they should tell guest upfront so I don’t have to wake up panicly and rushed out to the fire exit, needed to go to the reception to restore the keycard cause everything will be reset after the alarm(as they told me). This is ridiculously unacceptable. It’s overpriced too but this subject is known and accepted since it’s the concert night.

The views here are exceptional. The service and staff were all of the highest standards. Would definitely return and recommend.

Clean and comfortable. Very serene location. Will come back again

Had a lovely stay here, hotel was closer to many thing for you to walk around 10min. Services from staff was good. Breakfast was alright and not too fancy. You can also access the pool and other facilities. Bed was okay and comfortable only downside is that they can only change the sheets after 3days not every day when room service does their day rounds. Overall I will definitely recommend. Will definitely visit again.

The bed was very comfortable, and the location is right on the liveliest street. While the location is convenient, it’s also quite noisy—there were people drinking and partying downstairs late into the night. Early in the morning, you can hear the sound of bottles being cleared from the street.

The apartment is very clean and convenient. Walking distance to the nearby supermarket and restaurants. It’s only 3 minutes drive to the University of Cardiff.

Didn’t have any cause to use reception other than check in and out. Staff were friendly and explained times for breakfast and check out.  No fridge in room and no ice machine available even though advertised in the rooms and on entrance to lifts.  Other than this would recommend.

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.