Find 4-Star Hotels in Cardiff

The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER.

Clean and comfortable. Very serene location. Will come back again

The room was average with no ceiling lights but both double beds were comfortable. The bathroom has a bathtub and it’s a pretty high climb for an average height person to take a shower. Plus the floor always got super wet because of the shower water. The shower was also broken so there was more water leaking behind the shower than on the person bathing. There are no face towel hangers and the heated towel hanging rod was not heated at all. The buffet had the exact same things everyday, including the cut fruits 🫣

Our stay was excellent.the service was very helpful.our room was extremely nice and a good location and we had a great night's sleep on a very comfortable mattress. I would recommend supplying Kleenex in bathroom and possibly a fan in bathroom to compensate for the steam and heat from showering.

Great place for a quick getaway

Our room door was open when we arrived and the bathroom hadn't been cleaned. Rang up and everything was resolved very quickly. Had some extras because of the inconvenience. The room was very quiet so had a very good night's sleep both nights.

The stay was really good overall the room was clean, comfortable, and everything went smoothly. The staff were friendly and helpful, which made the experience even better. However, I was a bit disappointed that I had to pay £16 for parking for the whole day. It would have been nice if parking was included in the stay or at least offered at a reduced rate for guests. Apart from that, everything else was great and I enjoyed my stay

Good location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom

I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.