Santa Ponsa Beach Hotels

The apartments are well appointed in Santa Ponsa just a short walk from the bay and restaurants. I was welcomed by the night manager who was very helpful. The apartment was clean and well equipped. I have no issues with the 'front of house' experience. But, I question the company's ability to rationalise a dispute fairly. I was there for 2 nights only, visiting for a special occasion. When I returned from eating after a long day I was locked out of my room and the night manager couldn't gain access with his pass key. He kindly arranged another room for me but all my belongings were locked in the other room. I was due to be picked up the following morning for a trip into Palma, but missed the opportunity as I had to stay to wait for my belongings. They had to break into the room to access my stuff. The company's view towards my compensation was that they gave me another room so that's all they were prepared to offer, well I should hope they did give me another room I'd paid for it. I can't be bothered to take this any further to be honest, but be mindful if you're staying here and you have medication in your room, for example.

The hotel is in a good location, surrounded by mature businesses, convenient for eating and drinking. There is no parking lot, but there are many roadside parking spaces nearby. It costs 40 cents for half an hour, and it is free from 8pm to 9:30am. I booked a sea view room, which has a good view. Unfortunately, the floor is a bit low. The room is large, the facilities and hygiene are also good, there is a kitchen, microwave oven, and tableware. Overall, it is very good and cost-effective. The only thing I am not happy about is that I asked the front desk if there is a chance to change to a higher floor. The answer is that it needs to be confirmed the next day. The next morning, it was said that it would be confirmed at 10 o'clock. This is understandable. What I don't understand is that we were not there and took away all our things. I asked if there was a room to help change it, and it didn't matter if there was no room. As a result, the answer was that the person must be there, so I gave up in the end.

El hotel está muy bien ubicado, prácticamente al lado de la playa. La media pensión funciona muy bien, el desayuno más que suficiente y la cena mejor que el almuerzo por cantidad y variedad; es importante tener en cuenta que los horarios de comidas están establecidos pensando en turistas que comen y cenan temprano, aún así es preferible por cantidad y por horario, cenar, que puede ser hasta las 21:30 horas (la media pensión es desayuno y cena). Mi vuelo tuvo mucho retraso, llegué al hotel después de las 00:00 y me ofrecieron una cena fría, muy amables. La zona de la piscina muy limpia, bien planteada y muy bien decorada; es importante tener en cuenta que los clientes suelen bajar desde temprano para “reservar” las hamacas poniendo toallas que no quitarán el resto del día. En mi caso, pagué una habitación standard y creo que las de esta clase están ubicadas en un edificio anexo que es más antiguo y con menos glamour que las superiores, que sí están en el edificio del hotel y dan a la piscina. Aún así, limpias y con todo lo necesario. El hotel es muy recomendable, en mi caso cumplió con las expectativas que llevaba. Recomiendo dos cosas: reservar habitación superior y no preocuparse mucho por la comida en el hotel, en caso de tener media pensión, vale la pena comer fuera y cenar allí.

This is our 2nd trip to this hotel. It’s now on a B&B only ( we had half board last year) with the breakfast served across the road in a restaurant with the best views across the bay! Great selection of food and drinks.  The man on reception is super helpful and friendly even at 11.45pm!  Lovely small hotel with a small pool Comfy beds and the balcony is spacious with an area to dry towels etc.  The hotel offers towels for rent but we bought one for €5 in the supermarket next door.  Cleaned every day and cleaned well.  Lots of restaurants and shops close by.  The fabulous beach is a 10minute stroll, with a massive supply of sun beds ( €20.50 a day for 2 beds under a fixed umbrella and an attached safety box)  We will definitely go back to Playas del Rey