Lombok Beach Hotels

Pondok Santi Estate is truly an exceptional place to stay. We stayed at Pondok Santi Estate in Gili Trawangan for four nights, and from the very first moment, everything exceeded our expectations. The level of service is outstanding — a true 5 out of 5 — and the experience feels much more like a five-star luxury resort rather than a hotel. Every detail is beautifully designed and perfectly maintained. The rooms are spacious, elegant, and extremely comfortable. Housekeeping is impeccable, and the staff is attentive without ever being intrusive. The restaurant experience deserves special praise. The food quality, presentation, and service were consistently excellent. Breakfasts were a highlight of our stay — fresh, delicious, and served in a peaceful, beautiful setting that made every morning feel special. What truly sets this resort apart is the warmth and professionalism of the team. From the room staff to the restaurant team, everyone made us feel genuinely welcome and well cared for throughout our stay. Personally, Gili Trawangan itself is not a destination that impressed me greatly. However, Pondok Santi Estate completely transformed our experience and made the island a place I would happily return to again — specifically because of this resort. We feel very fortunate to have stayed here and are deeply grateful for such a memorable and high-quality experience. Pondok Santi Estate is a true sanctuary of comfort, elegance, and exceptional hospitality, and we would not hesitate to return.

The hotel's location is fantastic, right on the beachfront with private sun loungers. The staff are welcoming, and there's a tap outside each villa to rinse off sand after the beach. We were greeted wonderfully and checked in immediately as our room was ready. They promptly brought welcome drinks and cold towels. Regarding the downsides: there are no disposable toothbrushes or body lotion. The water isn't in disposable bottles but in a carafe that you have to refill yourself in the lobby. The room is very dark with insufficient lighting. The windows aren't airtight, leading to high street noise, especially when the call to prayer starts at night. The refrigerator is also very noisy. The air conditioner is positioned to blow directly onto the bed, so we had to sleep with our heads at the foot of the bed. The AC is also loud. There were strange worm-like caterpillars crawling in the bathroom and room. There are no power outlets near the beds. Breakfast is à la carte, with an additional buffet offering vegetables, fruits, cheese, cold cuts, and pastries. The breakfast food isn't very good; poached eggs were overcooked. A plus is that you can order several dishes from the menu. The latte coffee was very bitter, and I had to add milk myself. I believe the price for this hotel is too high. The only plus is the location – it's conveniently situated a 10-minute walk from the port and has a beach spot where you can see turtles.

the best hotel we ever been in Asia. so nice and kind and staff, still smiling and very helpful from receptionist, cleaners, garderners. everyone was very nice. Breakfast is absolutely amazing. hotel is very clean and they care about it whole day. rooms are big and nice. it was amazing stay for us. thank you.

I have to give this a great review; too bad there aren't ten stars, otherwise I'd definitely give it a perfect score! After a four-day, three-night liveaboard trip from Komodo to Lombok, we stayed at the Novotel Lombok Resort & Villas in Kuta for four days. The hotel is beautiful, stylish, and full of charming little details. For instance, the pebble paths are adorned with mosaics of turtles and Komodo dragons, the frog-shaped lights along the pathways are adorable, and the triangular entrance archways to the villas feel mysterious (check out the photos!). We stayed in a Sasak-style villa (without a pool). The room was spacious, and the bed was especially comfortable – lying in it felt like being wrapped in a cloud, so secure and cozy. I slept incredibly well these past few days, completely recovering from the 'pain' of the liveaboard trip 😂. It's perfect for a relaxing, 'lie flat' vacation. During check-in, there was a staff member who spoke some simple Chinese, which made communication easy. However, throughout our four-day stay, we didn't encounter any other Chinese guests. It was mostly Indonesian locals, Westerners, and we did see two Koreans. In fact, when we went out to places like the Bat Cave and the cliffs, we rarely saw any Chinese tourists either. The hotel reception offers motorbike rentals. They'll call one for you, and it usually arrives in about 20 minutes. A small scooter costs 150k per day. The restaurant food was decent – you know how it is, pretty much what you'd expect. Breakfast wasn't particularly special. For à la carte meals at other times, the Kung Pao Chicken and Sichuan Beef we tried were pretty good. They're definitely not the standard authentic Chinese preparation, but the taste was enjoyable. For two people, two dishes plus drinks cost roughly 180 RMB per meal (Qris Alipay is accepted). One evening, they forgot our order, and we waited for 40 minutes. The chef personally came to apologize and offered us free ice cream. Overall, the service attitude was excellent, and the staff were all very enthusiastic. If you register as a Novotel member, the hotel's Wi-Fi is super fast. The in-house spa is a little bit on the pricier side, but the massage techniques are good, and the best part is you don't have to go out looking for one. The hotel has its own beach, and next to it is a small hill perfect for watching both beautiful sunrises and sunsets (see photos). On our last day, while watching the sunset from the hill, a little black dog ran up and sat beside me, accompanying me as I watched the sunset [crying emoji]. Anyone understand that feeling? The world instantly felt quiet and peaceful. It's about a 15-minute motorbike ride from the hotel to Kuta town, which is very convenient. Shopping and dining spots there also accept Qris Alipay (though some convenience stores don't). We ate at a Chinese restaurant called 'Jiangnan'; their Spicy Chicken was delicious, and the cold wood ear mushroom salad was perfectly seasoned (though the peanuts were raw, which made me laugh). You can also order takeaways via Grab, and riders accept Qris payment upon delivery.

This stay was much more than I expected. I originally booked this hotel as a last-minute emergency for one night, but I ended up wishing I had booked my entire three-day stay here! What stood out: A Special Shoutout to ”Superman”: I have to give a special mention to my driver, Superman. He was absolutely incredible! From the very first moment I met him, I knew I was going to fall in love with my stay at this hotel. He made everything feel seamless and welcoming. The Room & View: The room was incredibly spacious. Even though I booked a garden view, I was given a generous upgrade to a partial ocean view. From the beautiful bathroom to the balcony, the scenery was breathtaking. Exceptional Service: The service went above and beyond. They contacted me via WhatsApp and were extremely flexible in helping me book a private tour for the same day. The Experience: They arranged a pickup for me directly from the Lombok port. I rented a GoPro through them for the tour, and despite the rain, the team was so kind and accommodating. Dining: I had a delicious dinner, and the breakfast the next morning was outstanding with an incredible view. Everyone at the hotel was wonderful and the attention to detail was amazing. I truly regret not staying here for my whole trip. Highly recommended!

This hotel is a real gem! I believe it's a local establishment, and everything from the ambiance, size, unique features, cleanliness, and service was top-notch. I especially loved the resort-style vibe – it's truly an 'art' hotel. There are so many artistic installations and paintings throughout the property, all with excellent taste. I stayed in a garden view room this time and particularly enjoyed the semi-open-air shower area. Dinner was absolutely superb at the beachfront restaurant, which offers a different theme each night, creating a wonderful atmosphere. My only complaint would be the breakfast. While there are many options, it's a 'choose one out of ten' system. For many, especially those who prefer a Western breakfast, it's simply not enough food. Even the fruit portion was tiny – 'three types of fruit, 6 small slices in total, very delicate, but not satisfying.' And you only get one glass of juice and one coffee.

A very big hotel, with very professional and attentive staff. The property shows some signs of age and could use a refresh, at least on the outside. The only downside was the complete lack of soundproofing in our room (a suite, no less); it faced the street, and the incessant traffic noise could be heard late into the night. In fact, noise from the hotel's common areas was audible as well. This is unacceptable given the hotel's overall presentation! Hotel molto grande, personale molto professionale e attento. Struttura con qualche segno del tempo che passa, avrebbe bisogno di una rinfrescata almeno esternamente. Unica nota negativa la TOTALE mancanza d’insonorizzazione della nostra stanza (una suite tra l’altro) era affacciata sul lato strada e i rumori del traffico incessante si sentivano fino a tarda notte. A dire il vero si sentivano anche i rumori delle zone comuni dell’hotel. Inaccettabile per come si presenta l’hotel!

I requested a room with one large bed instead of two singles when I booked, and again at check-in. They nodded at reception and then ignored it, even though half the hotel was empty. Everywhere, they try to force extra commissions on you when you order anything in the restaurant. The menu should always show the final price; all costs (taxes and so on) should be included. For example, I take a ready-made coffee to go for $4, and they try to tack on a service charge... What service? I'm taking it out, they're not cleaning my table, not giving me a massage. They don't provide an answer. We're not buying coffee beans that they need to prepare and turn into coffee with a service, are we? Let's then charge a land tax, the chef's health insurance, and a disposal fee for the toilet. Are you kidding me? I've visited several cafes in Bali, and nowhere was this the case! One time I encountered it, I called the police and they immediately cancelled all extra charges! Keep this in mind. It's not about the money, but deception is unacceptable.

Location is great (near the night market and the harbour) however the room was not quite as it was advertised. When I booked it, the details clearly said that there is hot water and TV for my booked room type, but when I got there, the shower only has cold (brackish) water, and no TV Room cleanliness is also a bit of an issue in that while the room is ok to stay in, cleanliness could be further improved, especially around the bathroom area (stains on the wall and leftover sand on the floor should be cleaned regularly). Twice I also found dead cockroaches in my room The amenities are alright in the sense that they offer massages and wellness therapy at an affordable price, and can also help you with renting a bike/e-scooter, but that’s all there is. There is a small cafe/bar, but it looks quite spartan, somewhat untidy, and (to me) not very inviting to stop by for food/drink The staff are friendly but could be more professional, for example by waking up early (they were still sleeping at 8 AM) and being standby at the reception desk in case of problems, and not lounging around the pool while smoking I think for the price they charge there should be better alternatives around the island, so I’d think twice before returning here

Mixed feelings The room I initially booked (paid extra for AC and hot water) was just dirty and I could not control the AC bc remote wasn’t working so it was always on I could clearly see that no one had cleaned it (see first three pictures) and tbh bathroom felt unsafe with electric cables next to shower I asked to change and they tried to give to charge me extra for another room - I told them either I have what I paid for (AC and clean bedsheets) either it’s ok they pay me back and I leave The staff said I’d need to talk to the manager and when I said ok bring me the manager they never got them and offered me third room without paying extra (feels dishonest that they didn’t show me this one first) Bedsheets were okayish (so many weird stains, see pictures) but this one had no hot water - and they clearly said that I got downgraded. They wanted me to pay extra for the upgrade but do you think they paid me back the difference for the downgrade? Of course not (feels dishonest to charge extra for things you paid for initially but no pay back when you provide less than was paid for) I don’t know how much a hotel like this needs a pool (which was really nice by the way) when they’re so close to the beach. Maybe they should put the pool budget into clean rooms and hot water lol