Name: Crown Towers Sydney
Address: Sydney, Australia
Rating: 8.9

Australia

Southbank

Burswood

Sydney

The room was incredibly spacious, the bed super comfortable, and the linens were top-notch. The front desk staff were very nice, and the WiFi was fast. The view was amazing! Right outside the north exit, you can stroll along the Yarra River to the sounds of beautiful music – it was incredibly chill. If you exit the south door and cross the street, you'll find a 7-Eleven, McDonald's, a great brunch spot, and a steak restaurant. Inside the hotel, there's KFC, Japanese, Thai, Italian, and Chinese restaurants, plus a food hall with lots of delicious and affordable Chinese options that stay open late. We even had some warm Singapore Laksa after coming back from the Great Ocean Road. Taxis are also convenient; the taxi stand is right in front of the waterfall lobby. Many day tour pick-ups are here too, so coming back late isn't a safety concern as you step right into the hotel. Public transport is also good, with tram lines 85 and 96 very close by, and Flinders Street and the Cathedral within walking distance. I feel like I made the right choice! I booked it for over 1200 a night, and it's much better than what you'd get for 1200 in city centers like Beijing, Shanghai, or Shenzhen.

The facilities are really quite basic, comparable to a decent budget hotel in China. It's very clean though, you can tell it's an older Crown Plaza, so the quality is still there. The Western-style breakfast isn't great, mostly just lots of eggs. However, there aren't any breakfast options nearby, so I'd recommend eating at the hotel – at least you'll have plenty of eggs to choose from. You need to specifically ask the front desk for housekeeping, otherwise, your room won't be cleaned, so remember that. Definitely bring your own slippers if you're not used to going without. Hope you speak English, because even though many staff members look Chinese, unfortunately, they don't speak Mandarin.

The location and reception service were excellent. The room was clean and tidy.  However, only adults received a bath towel and room service wasn’t available until 4:00 pm the next day.  Once we contacted reception it was sorted out immediately.
The entertainment options were limited and there was no wifi.  This was disappointing for us travelling with children as we couldn’t watch Netflix or any other paid service.  Check-in and check-out were easy and they offered excellent SMS service.

Don't use the showerhead directly, or the bathroom will turn into a pond. The service really needs improvement. They'll overcharge you if you don't check your bill. I booked two rooms for three nights through Trip.com, but they kept saying they couldn't find my reservation. On the first day, they said they couldn't find the third day's booking. On the second day, they said they only found one room's reservation. Since I booked separately, I had to reactivate my key card every day. The power in the room would cut out and come back on automatically, and the curtains would open and close suddenly, which really scared me. The room cleaning time varied each day, and they'd often forget to replenish water or take a very long time. Plus, no one answered the phone.

The hotel room wasn't huge, but the mattress was just right – not too soft, not too hard – making for a very comfortable stay. The breakfast was definitely the highlight, with Chinese, Western, and Indian options… truly something for everyone! 👍

On the other hand, what disappointed me most was the attitude of the front desk staff. The male employee at the front desk wasn't very friendly. I arrived in Perth on a very early flight, so I went to the hotel to store my luggage before heading into the city to explore. When I asked him about transportation, he didn't offer any real help, just told me to look at the street signs. On the day of my check-out, the same male employee was on duty. My flight was at 8:30 AM, so I didn't have time for breakfast, even though my room rate included it. When I asked if there was a grab-and-go breakfast service, he simply replied: ”No.” As a tourist, I found his attitude quite cold and completely lacking in customer service. 👎

Service 

There are 2 cards one for elevator and room which is inconvenient especially after long and unpleasant check in the card didnt work and we had to go back and luckily the concierge who helped was more friendlier and helpful compared to the lady at check in

Hands down the best hotel in Sydney. 

It's truly a top-tier hotel, comparable to the J Hotel in Shanghai or the Park Hyatt in Kuala Lumpur, as it occupies Sydney's tallest building. 

The room amenities are fully automated; you just need to tap the tablet for anything you need. Plus, all rooms come with smart toilets, which is a rare find in Sydney hotels. The concierge service is also excellent.

The only downside is that the breakfast is truly awful.

Crown

Columbus

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