Name: Dash Box Hotel Cyberjaya
Address: Cyberjaya, Malaysia
Rating: 8.1

Malaysia

Langkawi

Cyberjaya

Summary - Great apartment for families, decent location, but had a rough first half of the stay (construction noise, power trips, AC issue, breakfast/restaurant stock shortages, spa gripes). Guest relations sorted it out properly and the second half was excellent. Solid 4-star, not 5.

We spent 8 nights here with our three kids (11, 7, and 6 months), and overall it was a good trip — but not without some hiccups.

First, the good stuff: the apartment was brilliant. Really modern, loads of space, perfect for a family our size. The pool was a great depth for the little ones to splash about, the gym being open 24 hours was handy for early workouts, and the location's a good one. Staff were friendly throughout too.

Now the not-so-good bits, which mostly hit us in the first 4 days:

There's a big building going up literally 30 metres from the hotel, and it completely blocked our sea view. Worse, the construction noise ran from about 8am to 6pm every day — weekends included, so no escaping it.

We also had the electricity trip in our apartment twice, and the aircon in the main room packed in for about an hour at one point.

Breakfast was hit and miss — quite a few things out of stock, especially on day one. Then one evening at the restaurant, we went to order wine and two of the bottles we wanted weren't available either. Small thing, but combined with everything else it added up.

Over at the spa, one of the treatment rooms had a broken speaker that crackled the whole time — not exactly relaxing. They'd also advertised a 30% discount without mentioning it only applies to treatments between 10am-noon, which felt a bit misleading.

By day 4 we'd had enough of the issues piling up and asked about a partial refund, half-thinking about moving hotels for the rest of the trip. We dealt with Nur Farah Ain Jamrin, the guest relations manager. To be honest, our concerns weren't taken quite as seriously as we'd have liked at first — but to her credit, she and the team then went and properly sorted things out. I won't go into what exactly was offered since I think every situation's different and should be judged on its own merits, but the effort was clearly there, and it completely turned things around. The rest of the stay was genuinely excellent.

So overall — lovely apartment, good facilities, friendly staff, but a bumpy start with maintenance and stock issues that a 5-star hotel really shouldn't have. The recovery was handled well though. I'd call it a solid 4-star.

The service was enthusiastic, but the facilities were old and the room was small. The fridge was full of water and mold, and the kettle was leaking. Breakfast was terrible, with limited options and the worst quality I've ever had in a hotel. The ingredients were extremely poor. Even the fruit was tasteless and not sweet; the pineapple was so sour it was inedible, the waffles tasted sour, and the only vegetable was stir-fried cabbage. There was absolutely nothing redeemable about it. The only edible items were the freshly made paratha and omelets.

I found that the main door was not functioning properly. I only realised this on the second day of my stay, when I discovered that the door could be opened without using the access card. Fortunately, there was no loss of belongings or any security incident.
The water taps were also confusing. At the sink, the blue indicator was for hot water and the red indicator was for cold water. However, in the bathroom, it was the opposite — red for cold water and blue for hot water.
Since I have stayed here several times before, I would also suggest that the hotel provide a floor mat in front of the bathroom and sliding door area. As the pool is within walking distance, guests often return with wet feet. Only one towel was provided, so I had to use the same towel both as a foot mat in front of the bathroom and to wipe my feet after coming back from the pool.
In addition, there seemed to be some stains on the bedsheet.
Nevertheless, I still enjoy staying here because the pool is very convenient and located nearby. 🫶

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