Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Sep 25, 2026|Deluxe Twin
Anonymous User
Being a new hotel, the facilities were very clean!
I chose the breakfast inclusive option; while there weren't many varieties, it was delicious.
However, I do think the location is a bit inconvenient. The surrounding area seems to be under development or construction, and there's really nothing there!
That said, for those arriving by sleeper bus, the bus stop is very close, so access from there is good.
Even so, it's still within walking distance to the city center.
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Price per night from:JPY 6,463
Posted on Aug 29, 2026|Deluxe Twin Bed With Mountain View
Natali_AlexThe hotel is quite remote from everything. We rented a motorbike, so the distance wasn't an issue. There's construction happening nearby. The hotel is new, everything is very clean and beautiful. The staff are excellent. We didn't swim in the pool, but I saw several people using it. Housekeeping is done daily. If you have a mountain view room, the view is fantastic. The air is clean and pleasant to breathe. It's quiet all around. A beautiful hotel.
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Price per night from:JPY 5,817
Posted on Aug 12, 2026|Standard Bungalow
콩1순이I had trouble sleeping during my stay due to a lot of bugs in the room, but the view was great, breakfast was delicious, and the facilities were good. Most importantly, the staff were very friendly. A major drawback is that early check-in and late check-out are absolutely not allowed.
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Price per night from:JPY 12,471
Posted on Sep 19, 2026|Junior Suite With Balcony
Huei JooThe Presidential Suite at Azalea Sapa was definitely one of the highlights of our stay. Great value for money, with a beautiful view and a very comfortable room. We really enjoyed our stay here.
The breakfast was also surprisingly good, with a nice variety of choices. A special mention to the lovely lady chef — she made the sunny-side-up eggs so perfectly! And the pork noodles were so yummy that we looked forward to having them every morning. 😋
Overall, a very comfortable stay with great views, good food and warm service. Would definitely consider staying here again when we return to Sapa!
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Price per night from:JPY 7,061
Posted on Mar 5, 2026
Ray Mak Hon Kit
Sapa Passion Hotel & Spa is located right in the heart of Sa Pa town, making it an incredibly convenient place to stay. Almost everything—from restaurants and cafes to shops and attractions—is within walking distance. For travelers who want to explore the town easily without relying on transport, the location is definitely one of the hotel’s biggest strengths.
One of the unique reasons I booked this hotel was the grand piano placed right in the lobby. As a musician, that immediately caught my attention. Unfortunately, due to the humidity in Sapa, the piano is barely playable—many of the keys are either stuck or quite hard to press. That said, I still managed to play a few songs and entertain some of the guests and staff, which turned out to be a fun and memorable moment during our stay.
Breakfast at the hotel is excellent and deserves special praise. One highlight is the freshly made-to-order Vietnamese pho, with both beef and chicken options available in the morning. On top of that, there is a large selection of Vietnamese dishes, breads, and an impressive variety of fresh fruits. It’s one of the most generous breakfast spreads I’ve seen at a hotel in this price range. My only small concern is whether there might be food wastage during low seasons. Hopefully the hotel has a system to donate excess food to those in need.
In terms of value, the price is very reasonable. Our room was surprisingly spacious and comfortable. The bathroom was clean and well-maintained, although the shower head in our room was slightly damaged. The building itself seems a little older, so a few fixtures could probably be updated over time. We booked a lake-view room, but unfortunately the famous lake view was mostly hidden by the heavy fog during our stay—something quite common in Sapa’s weather.
The hotel also offers massage services at a reasonable price, although we were unfortunately too rushed to try them. There is also a heated swimming pool, but during our visit it was empty—likely because the winter weather in Sapa was simply too cold for swimming.
One small issue we encountered was that the keycard occasionally stopped working at night. Thankfully the staff were always available and quick to assist, but it’s definitely something the hotel should look into improving.
Overall, this is a really good hotel with great value, excellent breakfast, and an unbeatable location in the center of Sapa. With a few small maintenance improvements, it could easily become an even better stay for visitors exploring this beautiful mountain town.
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Price per night from:JPY 6,750
Posted on Feb 26, 2026|Superior Twin Room
Luna TravelsVery hospitable hotel!
I arrived at 6am and they let me check in right away for additional 300k VND. They also let me check out late. The room is not luxury but clean and had everything I needed. The AC warmed my room very quickly, and hot shower worked fine too.
They have many breakfast options. I really enjoyed my pho bo and black coffee.
The view from my room was great.
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Price per night from:JPY 3,806
Posted on Jan 6, 2026|Executive Three Bedroom Villa On The Rock
jeaniosityhotel was beautiful. great view, spacious. had a fireplace, complimentary bottle of wine, bathtubs. not hard to get to city centre and there is a buggy service for transport within the resort. we had a great time!
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Price per night from:JPY 48,952
Posted on May 26, 2026
Guest UserWe had a wonderful stay at this hotel and truly enjoyed the experience. The staff were warm, welcoming, and very helpful from check-in to check-out.
Breakfast every morning was delicious with a good variety of options, and we really enjoyed starting our day there. The view from the hotel was also beautiful and made our stay even more relaxing.
We were especially grateful for the kind surprise of a complimentary one-night upgrade from our Superior Room to a Suite Room. It was a lovely gesture and made our stay feel even more special.
Thank you for the excellent hospitality and memorable experience. We would definitely love to stay here again and highly recommend this hotel to others.
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Price per night from:JPY 5,146
Posted on Aug 11, 2026|Shared Dormitory
Anonymous User
The price is good and the location is very convenient, especially because it’s near the night market and close to everything. The staff are also very nice, friendly, and helpful.
However, the cleanliness and room conditions really need improvement. The room is very small for 6 people, with no air conditioning and only one fan for everyone. Since each guest has their own sleeping cabin/pod, you can barely feel the air, and there is very little ventilation. It can get quite uncomfortable.
The bedsheet and comforter were also itchy, and I’m not sure if they were changed before my stay. I understand that this is a shared mixed dorm, but at the very least, the bedsheets and comforters should be properly cleaned and changed for every new guest.
The comfort room also needs better cleaning and maintenance. The staff use the same comfort room located inside the dorm, which I found a little uncomfortable as a guest.
When I arrived, the trash bin was already full of used tissues, and surprisingly, it was still full when I checked out. Overall, the cleanliness was quite disappointing.
The location, price, and staff are definitely good, but the cleanliness, ventilation, and maintenance need significant improvement.
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Price per night from:JPY 766
Posted on Oct 15, 2026|Classic King Room
Guest UserI have mixed feelings about my stay at Hotel de la Coupole. While there were moments of true luxury and care, the inconsistencies in service are unacceptable for a 5-star hotel.
The Good:
• Warm Welcome & Birthdays: The initial arrival was fantastic. Staff rushed to help with our bags, and because it was my birthday, they beautifully decorated the bed and provided a complimentary cake and fruits. This was a wonderful touch.
• Generous Essentials: They provided more than enough bottled water, which we highly appreciated and even used to wash street-bought fruit.
• Friendly Teams: The ”behind the scenes” staff (like housekeeping and restaurant teams) were incredibly friendly and kind.
The Bad:
• Check-in Double Standards: While my husband was checking in, the receptionist right next to him told another guest that the hotel ”doesn't take deposits.” Yet, the receptionist helping my husband demanded a deposit from him. They didn't enforce it after he explained he didn't have local currency, but this lack of consistency and fairness left a terrible first impression.
• Lack of Clear Communication: We were simply told breakfast was on the ”10th floor,” but given no clear directions. We had to return to reception to find out it was inside CHIC restaurant. A 5-star hotel should give precise directions from the start.
• Room Wear & Tear: The room decor is nice, but it is starting to look dilapidated. There were even visible stains on the bathroom floors.
• Appalling Checkout Service: The biggest disappointment was leaving. While hotel staff actively rushed to help other departing guests with their luggage, they completely ignored us. We were left to drag our own bags out while watching them help everyone else. It was an appalling way to end our stay.
Verdict: A beautiful property with some lovely staff, but front-desk management and checkout service need serious training to treat all guests equally.
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Price per night from:JPY 23,578