Romantic Hotels in Sapa

"I seldom write negative reviews. Unfortunately, I have to do so this time. This hotel markets itself as 4-star, but 3.5-star is probably more appropriate. I booked a Family Room for 2 nights, and it felt like the family room hasn't been occupied for extended period. When we checked in, (1) TV was not working, (2) safe was faulty and couldn't be locked, (3) lamp by the bed was not working, (4) fridge was barely cold (staff explained that the power is weak. But the fridge was room temperature throughout our stay), and (5) the wardrobe door cannot be closed properly; the light from the wardrobe was kinda annoying at night when the lights were off. The family room has no window and the restroom has a musty smell. During our first night (April 2), we asked for an ice bucket at the reception - we collected it physically from a male staff who was on duty and who was visibly upset and was moderately shouting at guests who called the reception. Overall, the location is great. Staff (esp Mr Thomas) tried their best to fix the problems in our room. I walked past the other rooms facing the city and they looked more pleasant than the family room. However, I would advise AGAINST booking the family room (which is the most expensive room type). Again, I don't think it's a 4-star hotel, though the staff are commendable. I think the management should do something to rectify this problem as there are several negative reviews on the same observations. Thank you."

"The location is good if you want to explore more of the city center. Very close to everything. Theres not much view though. You can also stay or leave your stuff before checkin time, and after checkout time and they also provide bed so you can sleep. My problem though was the dormitory room was so small, the bunkbeds were so close to each other I can hear the lower bed snore like their sleeping beside me. There was also no light in each bed but there was socket. Overall i had a very wonderful experience and no regrets telling anyone that this is another great place to stay here in trip."