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"Disappointing Experience – Room Not Reserved Despite Confirmed Booking I booked two rooms, each with a king-size bed, for two couples. Before arriving, I called the hotel and informed them that I would arrive late, around 1:00 AM or possibly a little later. The hotel staff confirmed that my booking was secure and told me there was no issue with the late arrival, so I was reassured. However, when I finally arrived, I was told that my rooms had been given to other guests. I explained that I had a confirmed booking and had also called the hotel in advance to inform them of my late arrival. The staff then said the rooms were given away because I had not paid in advance. I was never asked to make an advance payment, nor was I informed that my booking would be cancelled without payment. Eventually, they provided an apartment with twin rooms instead. It had only one king-size bed, while the other room had single beds, which was not what I had originally booked. Despite this downgrade/change, I was charged the same amount as my original booking. Overall, I am not satisfied with the service or the way my reservation was handled. If the hotel could not hold the rooms without advance payment, they should have clearly informed me when I called. Giving confirmed rooms to other guests after confirming my late arrival is very disappointing and unprofessional."

"A big thank you for everything. The service was very pleasant. The staff were very kind and respectful. Restaurant: The dinner was rich and varied at a good price."

"The location is quite good. It's right across the street from Al Rashid Mega Mall, the largest store in Medina, and only a 10-minute drive from Mount Uhud. There are also 24-hour mini-supermarkets nearby, so it's fairly convenient. The room was reasonably clean, and there are four elevators that run quickly, so you rarely have to wait. However, there's no room service. Overall, I'm quite satisfied."

"A bit far but Clean rooms, great staff, comfy beds, perfect stay, recommend "

"One of the best hotels in the city, but sometimes they're overpriced."

"Smooth check in , friendly staff, only disadvantage is distance from Haram . Taxi cost 20-25 SAR"

"The hotel is good and location is main business road , good restaurants are near and supermarket"