Solidaridad Hotels With BreakfastSolidaridad Hotels With Twin RoomSolidaridad Hotels With 1 Double BedSolidaridad Hotels With Swimming PoolSolidaridad Hotels With Free Cancellation
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9.4/10
Amazing
GGuest UserOur stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
YYouhanThe property was amazing. You feel like you're in a paradise in the middle of the jungle.
The food was great and the service was top notch.
Only thing was some people had a bit too much fun at the pool and had accidents that made everyone evacuate the pool for cleaning, but there are other pools and lagoons that you can relax in to make up for it. Make sure you try the fish tacos at the restaurant by the beach and the roof vegan restaurant was also great for breakfast.
Also make sure you go to XPLOR.... it's so well made... and we had the most fun there. We regret going to Xelha... you go there in the morning and you're stuck there until 4pm where as XPLOR you can go back an forth freely. We regret not trying the other parks that were a part of the resort.
AAnonymous UserThis is a group of hotels. There are three or four hotels combined. Some are suitable for families, and some are only open to adults. The hotel is very large and needs to take a sightseeing bus to go back and forth to various places. The facilities can be used with each other, and the activities are very rich. There is a housekeeper downstairs in each building to take care of all the needs of the customers in this building! The service was excellent! After 8:00 every morning, the butler will arrange the whole day's activities schedule, restaurant opening hours and various concerts, and send all the activity time to everyone, which is very considerate! There are plenty of activities every day! There are twenty different restaurants in the hotel group to choose from, all inclusive, very thoughtful! There are also many activities every night, music performances, various parties! Arrangements around the clock! The coastline is also very long, and there are also inland lakes crisscrossing the interior. The scenery is very good! Great for a family vacation!
LLihuiI stayed here for 3 nights in June. The sea was full of weeds, probably because of the rainy season, so I couldn't go in, but there weren't too many people and I was able to relax by the pool. It's also close to Quinta Avenida, so you can enjoy a stroll around the town in between your hotel life. There are buffets, 3 dinner restaurants, a cafe and a pool bar, and activities such as morning yoga and shows, so I had a lot to enjoy. I booked an ocean view room, but I could barely see the sea, so if you want to see the sea from your room, it might be better to book a seafront room.
GGuest UserThis is the best hotel I stayed in during my trip to Mexico. It is clean, well located, with free parking. There is a large supermarket downstairs, which is convenient for eating and drinking. The hotel is quiet and comfortable overall. The room is a little small. The rooftop swimming pool is great. The price is not expensive and the cost performance is high!
GGuest UserThe hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
NNikkilaoshiLocation is great. Checkin was easy. Rooms are spacious with a little kitchenette (stove cooktop & microwave) but there’s no dishes or utensils to cook. Decent coffee/tea setup. Nice robes. Medium sized fridge with freezer section. City view rooms do not have balconies and face street with view of ice cream shop and laundromat. Pool is warm & pool towels available. 1 block from the busy street and 2 blocks from beach. There’s a bar with a pool table, foosball, and darts where happy hour was offered for an hour daily. BREAKFAST WAS NOT WORTH WAKING EARLY FOR. Very limited options and was cold. Also after checking our reservation at the breakfast restaurant they were insisting we pay for it when we paid for it with the reservation. Also felt the breakfast staff were a bit rude when I tried asking for details on the station others were lining up for reminding me of things that were included or not.
FFLAVIA FAZANIThe hotel is beautifully situated in the heart of Playa del Carmen. The staff is friendly and polite, making you feel welcome. There are several restaurants and a good variety of drinks and food. Unfortunately, the area isn’t safe—my bag was stolen, and we also witnessed a very serious car accident with fatalities. The hotel itself is great, but due to the safety concerns, I wouldn’t return to Cancun/Playa del Carmen.
AAihotel done fixed their mistake from the website I booked. When we arrived they told us we need to pay extra tax & no bkft included. But we showed them the itinerary that we payed. Hotel( Guillermo ) initiatively solve the mistake for us, which is a very good move! Allow us to enjoy more in the beautiful trip.
Restaurant waiters are super kind and pay attention on their guests which is five star service we expected all the time. Thanks Walter giving us a wonderful experience.
Also the one who assisted us bring luggage downstairs in this morning, Axel was super detail oriented in service, perspected our needs!! He deserved more!
Thanks for those beautiful exp. your colleagues made our trips easy & enjoyable!
RRaul VilarrealI liked the hotel in general, we only spent one night, the parking lot is spacious, I really liked the breakfast, it has what it promises and it tastes delicious. All the staff was very nice. Maybe the shower just needs cleaning, it had a little mold in some parts of the nozzle and tubes. The hallways also need mtto or paint. The pool is small but enough to relax. I think I would return, it is a very good option when you bring a car and are going on tours. Price ratio vs what it offers... excellent 👌.
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