GGuest UserThe view of Pyramids on the roof of the hotel is amazing, the location of hotel is quite good, it is 10 minutes drive to either great Pyramids or Grand Egyptian Museum. From the exterior of hotel it didn't surprise customers but inside it is above the average level. There was issue with water heater which stopped working twice during my stay, the fix was quick but I think it should be checked before customers check in. The room itself is big enough and clean. The restaurant on the roof is good and price is a little bit expensive comparing with other places nearby, there was a mess in the morning as it looks like the staff is not ready for the customers to rush in when it is breakfast time. The service of excursion desk was terrible, that is the worst part. You need to double confirm, triple confirm if you booked anything, daily trip, airport drop off. The response was not in time, there was merely confirmation. On my first day after check-in, I was supposed to have a half day trip to Museum with guide, then the excursion desk told me 1 hour before the trip that the guide couldn't make it because one family member passed away, which I got to know later on it is a typical excuse that guide got another better offer to do. The excursion desk took no responsibility for the change, in the end agreed that to refund the guide part but no apology or anything, just like it happens always. When I checked in, I also paid to book the airport drop off two days after, because it would be early morning to the airport and I want to make sure the car and driver is prepared in advance. Then the night before the date we check out, I double checked with the excursion desk, found there was no booking made! I can't image what will happen if I didn't check with him and wait in the lobby in the early morning without a car coming. I asked the guy to book the car before my eyes and communicate the same to reception for the same. I will definitely not recommend the excursion desk here. And also anyhow the excursion service is outsourced, they will just ask another agent to deliver the service for you, it is common there.
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