"Stayed in the old city hotel, but also lived in a full of human touch
July 10 is my birthday. I purchased a three-day and two-night double room package at the Old City Hotel, Yanguan Chaole City Scenic Area, in advance in Trip.com , and the check-in time is from July 10 to 12. When booking, I specially noted ”pregnant woman” and ”birthday”, I did not expect the hotel not only saw the news, but also prepared a series of warm surprises for me.
Before departure, the hotel housekeeper Acheng took the initiative to contact me to confirm the check-in message, sent the accurate positioning of the scenic parking lot, and also asked me if I needed to prepare a stomach pillow. For people traveling during pregnancy, these seemingly small arrangements will really make people feel at ease.
After arriving at the scenic spot, a staff member immediately helped carry the luggage and guided us all the way to the hotel front desk to check in. The original booked double room was upgraded to a family suite for free. When I opened the door, I was really surprised: the bed was decorated with ”Happy Birthday” birthday decorations, the bedside was dotted with colorful balloons, and even the cute black bean eyes on the baby elephant towel and rabbit towel were attached, which seemed particularly flexible.
There are also two handwritten messages on the bedside table. Every intention I received along the way made me feel that I was seriously remembered, and the sense of ritual and emotional value of my birthday suddenly filled up, which was completely pleasantly surprised.
After settling down, the fatigue of the journey slowly poured up, and I took a nap first. The belly pillow prepared in advance was immediately useful, so that the pregnancy stay also had a feeling of convenience and comfort like at home.
After waking up, I found that Acheng had introduced the scenic spot in detail in WeChat, recommended me a play project suitable for experience, and also told me that if you are tired after walking, you can contact the hotel to arrange a shuttle bus to take me back to rest. This sentence may be a service reminder for ordinary tourists, but for me who travel during pregnancy, it does relieve a lot of worries.
The scenic spot is very special project is an immersive large-scale script tour. Many task crews are distributed throughout the scenic spot to play NPC, guiding tourists to participate in the plot. The whole process has a strong sense of interaction, adults and children can join, not people feel naive, but it is easy to immerse in it, it is worth experiencing.
After a period of play, I suddenly felt a little physically unable to help, so I contacted Acheng and hoped to take the shuttle bus back to the hotel. Unfortunately, the location I was in was surrounded by small roads, and the shuttle bus could not drive directly in.
I understand that I originally planned to rest in place for a while and then walk back to the hotel slowly. After all, the distance is not far. I didn't expect Acheng to immediately put forward a new solution and asked if I could arrange a wheelchair to pick me up.
This service attitude, which is not rigid in the fixed process and immediately finds a way to solve problems, makes me very touched. The really good service is not only polite and enthusiastic, but also able to stand in the perspective of the guests, worry about the guests, think about the guests.
Affected by the typhoon weather, the trip was already prepared to spend most of the time in the hotel. Although the weather did not seem to be obvious on the morning of the 11th, the scenic spot has begun typhoon prevention arrangements in advance, cruise ships and bamboo rafts have been suspended, and small boats have been neatly fixed on the shore, swaying gently with the water.
That morning, we enjoyed the Hong Kong-style morning tea presented by the hotel, located on the second floor of Xingyueli near the hotel. After that, I also took a walk in the scenic spot, fed the fish in the Confucian Temple, bought a souvenir, and stamped a souvenir in Jinyong Book Cafe.
After receiving a call from Acheng at noon, I learned that due to the weather, most hotels in the scenic area will be temporarily closed in the afternoon, and the hotel will continue to receive guests.
Under the coordination of Acheng, we will transfer to the lead singer hotel in the scenic area (resort hotel) and upgrade to the electric sound bed room. When I packed my luggage and prepared to leave the old city hotel, I also received a gift from Acheng: fresh fruits and a few beautiful small toys.
Afterwards, a young lady at the front desk of the Old City Hotel accompanied us to the lead singer hotel throughout the process to assist in the follow-up check-in procedures. The whole transfer process was very smooth, and we didn't bother us much for temporary changes. Since the lead singer hotel did not prepare a belly pillow in advance, the Old City Hotel also specially sent the original belly pillow together.
The stay experience of the lead singer hotel is also very good, and it will not be discussed here.
During this trip, every hotel staff I met was like a microcosm of the human touch of Chaole City Scenic Area. From the active contact before check-in, to birthday arrangements and pregnancy care, to the coordination of placement in sudden weather, I feel that it is not only standardized hotel services, but also a sincere concern.
If you are also considering whether to stay at the Old Town Hotel, you may wish to refer to my real experience. If you have birthdays, parent-child, pregnancy travel or other special needs, you can communicate with the hotel in advance. I believe this group of serious and warm staff is also looking forward to the arrival of every guest."