The Licorne Hotel & Spa Troyes MGallery provides a great place for travelers to relax after a busy day. The Licorne Hotel & Spa Troyes MGallery is an ideal choice for travelers who want to take in the sights and sounds of Troyes. With Troyes just 1km away and Chalons Vatry Airport only 54km away, transportation is very convenient. Guests will find La fontaine, Hôtel du Petit Louvre and La Ribambelle Joyeuse just a short distance from the hotel. After a long day of sightseeing, guests can retire to the comfort of the hotel. This Troyes hotel features parking on site. According to our guests, the location of this hotel is one of the best around.
"Overall, it was a pleasant stay, but I wouldn’t quite consider it a five-star experience.
The building itself is beautiful, and the bed and sauna were both very comfortable. I also want to mention Sarah from the sauna team — she was extremely kind and helpful, which made a great impression.
That said, I was quite disappointed with the room’s cleanliness. When we checked in, we noticed stains on the pillow, sheets, and duvet. We asked for the pillow to be replaced, but it seemed to be overlooked the first time. Even more surprisingly, the bedding didn’t appear to be changed the next day — the same stained pillow and sheets were still there, which was disappointing.
We also accidentally spilled a bit of coffee on the bedside table one morning, and when we came back later that day, the stain was still there, which made us question how thoroughly the room had been cleaned.
Lastly, a small detail — my surname, “Lin,” was misspelled as “Lim” twice. It’s a minor thing, but one I wouldn’t expect from a hotel of this rating.
In summary, while the property and facilities are lovely, the cleanliness and attention to detail fell short of what I’d expect from a five-star hotel."