Featured facilities: Hot springs, Sauna, Massage room
Amazing
12 reviews
9.6/10
1 night
From €140
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9.6/10
Amazing
NN YipThis is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
GGuest UserWonderful ski in/ski out location. Lovely family accommodation with everything you need. Close to convenience store and restaurants. Sunday was extremely helpful and transported us to the local train station at the end of our stay. Gustav was very helpful via email but the resort was uncontactable on arrival to arrange hotel transfer from the bus drop-off (reception phone switched to after hours message). Also could not get a taxi (none available on the app) so had to walk up the hill dragging luggage. That was our only complaint.
GGuest UserThe hotel is huge, and the room appliances are very smart, all Miele. The shuttle service to various ski resorts and the JR station is super convenient, and ski rental is also very easy. The hot springs are wonderfully relaxing, and breakfast is delicious. The only downside is that there are no or very few Chinese instructors and staff. I didn't encounter any, which was a challenge for someone like me who isn't good at English.
GGuest User## The Ritz-Carlton Reserve, Niseko | Summer Solitude, Mountain Breezes & Rejuvenation
My first visit to Niseko instantly charmed me with its summer appeal – uncrowded and picturesque, with refreshing breezes. It's the perfect escape from the summer heat, offering exceptional value for money and making it an ideal choice for a secluded getaway. The hotel boasts a minimalist yet refined decor, perfectly blending the sophistication of a high-end urban hotel with the serene ambiance of the natural mountain surroundings. Attention to detail is impeccable, and the service team is exceptionally thoughtful and meticulous, making guests feel completely at ease.
Regarding dining, breakfast offers a delightful combination of à la carte and buffet options, with an extensive and nutritious selection. For dinner, I'd suggest exploring nearby restaurants for better value and variety. Its location is truly a 'hidden gem' – secluded yet convenient. It's just a few minutes' walk to the ski village's commercial area, which even in summer has a pleasant buzz. For those driving, it offers privacy and convenience. Guests without a car can easily connect via the Hilton hotel next to the ski slope, ensuring clear and efficient transportation.
Niseko, beautiful year-round, truly transforms into a ski paradise in winter. The hotel's exclusive gondola serves as a 'private access lane,' offering genuine ski-in/ski-out convenience. Paired with a master-designed night illumination show, it adds a romantic touch to the snowy evenings. Compared to other popular ski resorts, this area feels more tranquil and private, making it especially ideal for families or discerning travelers seeking a premium experience.
Undoubtedly, the standout features are the exclusive ski-in/ski-out gondola and the resort's appealing atmosphere, perfect for both summer and winter. The off-peak season, priced at nearly half of peak season rates, offers outstanding value. It's highly recommended for guests who value tranquility and appreciate meticulous service – whether it's a summer escape from the heat or a winter ski adventure, guests will find a double delight of comfort and serenity here.
GGuest UserThe overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!
MMini1222Facilities: The room is quite spacious for Japan, split over two floors. It's very new, though going downstairs to use the toilet is a bit inconvenient. As a ski hotel, it's already quite good.
Breakfast was packed; if you wanted a window seat, you had to be there right when it opened or just get lucky. Eating breakfast between 8 and 9 AM meant queuing for a table, and even when there were clearly window seats available, they made me sit elsewhere. I saw that they wouldn't let me switch, which was quite frustrating.
The onsen (hot spring) felt a bit dirty; compared to many other Japanese onsens, there were too many floating particles.
GGuest UserThis hotel is really great. It is in the snow field. There is breakfast every day. The focus is on the Chinese counter. The Chinese counter is really good. ⋯ We have encountered many problems and helped us solve them. Even after checking out, we have to go to another hotel and send a car to send us there. It is really good ⋯ us. The ticket that can't be booked on the Internet to return to the airport is also handled by them. 😭 In the future, the Second Valley will only come to their house. Fortunately, this trip has counter assistance.
For hotels with Spa in Abuta District, the average price on weekdays is €348, and on weekends (Friday–Saturday) is €354.
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