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We enjoyed our stay at Hilton Garden Inn very much. It was one of the best decisions we made during our trip, to change our reservation from another hotel to this one. The hotel is chic and clean. All staff are friendly and helpful. We arrived earlier than our check-in time that day and the front desk staff helped us store our luggage. The process is systematic, with luggage tags and tickets for us to claim them back easily and quickly after we returned the hotel from Universal Studios. There is also shuttle bus services available to Universal Studio, which is very convenient. Even if you miss the bus, the hotel is at close proximity to the theme park, about a 5-min drive only. We enjoyed the whirl pool very much. There are clean towels at the pool, and there’s no need to bring towels from your room. The tiki bar and camp fire pit look lovely, but we hope there are more seats, since it’s packed with people every time we wanted to get a drink. Service wad very efficient. We encountered toilet blockage during our stay, and we called the front desk for help. Support arrived and solved our issue swiftly. 100% will stay here again if I return to Orlando. I am already missing the cozy beds and spacious room.

I have already been stayed at this hotel many times. It’s a cozy place. There’s a remarkable guy at the front desk.., his name is Sandro. He became a great friend of mine. He’s very kind, helpful and polite. American standard breakfast. It’s so close to the Universal City Walk.., in about 15-20 minutes by foot. I’d stay again for sure…!!

it was nice for the price. bed was clean but there was some red thing on the pillow. (i dont mind) toothpaste is provided upon request. room cleaning is not everyday but it was done 4 out of 5 nights. i would stay this hotel again if i come here. it was really cheap. breakfast was really nice

Got there and found out that my one reservation for 2 rooms was actually 2 reservations, so they charged me 2 security deposits. Then my credit card was $5 short, and they wouldn't take $5 cash. I ended up making an express payment on my card, just to be able to pay the second deposit. The african american lady at the front desk with the ponytail and glasses (never got her name) did not want the cash and wouldn't let me talk to the manager. Room had oil stains on the walls and phone in my room didnt work. Breakfast was ok. Sausage was the only meat. No bacon or anything else. And parking was $110 for 4 nights. Then I wanted to check out a day early and was told by the night shift that as long as I left by 11 am the next morning, I would not be charged. When I tried to check out at 8:30am, once again the same african american woman was working and acted like she had to get permission from the manager. She walked off to call him so I couldn't hear what she said and then came back to say I could only leave early one night on my reservation. I asked to speak to the manager and she said when she called him, he was in the shower and wouldn't be in until 9am. I said I would wait. Then I reminded her about how she said we had 2 separate reservations so we should be able to leave early for both rooms. She finally did it. Also, whenever you called them, before, during, and after my trip, it took about 6 hours of calling back to back before anyone picks up the phone. Even when I was there and my room phone didnt work, I kept calling and had to walk downstairs the first night to tell them about the oil stains on my wall and the phone not working, because I didnt want to be charged for it. She said she knew and that the wallpaper was going to be replaced. I have stayed there 3 times and after this time, I will not be going back. That lady was the only one with a nasty attitude.

This hotel offers a clean and comfortable stay, making it suitable for business travelers. It is within walking distance of the Orange County Convention Center, which is very convenient during exhibitions. A nearby sports bar provides a good option for post-exhibition drinks and informal networking. Overall, a practical and well-located hotel for business trips.

It was great to have a kitchen, and there was a CVS and convenience store nearby for easy shopping. Sea World was also within walking distance~ It was a satisfactory place to stay.

This was a terrible experience. 1. I confirmed with the hotel 2 days prior to my arrival they we would be there and they confirmed my reservation. 2. Date of arrival our flight got delayed. I contacted the hotel and confirmed my late arrival due to flight delay. They confirmed. 3. We arrive and the hotel didn’t have a room for us of the type we paid for. Fortunately they had a room but we’d have to move the next day. 4. We were compensated with free parking. That was appreciated. 5. Moved to our new room and the stench that came from the pullout bed cannot be described. It eas horrible. The entire room was filled by the pungent odor. Of course, this was discovered at night. 6. Spoke to the night manager and asked if they could swap the mattress out or change rooms and they said not likely. They gave me some points. Gee, that took care of the smell… 7. Next morning an older gentleman was on staff as manager and he was on it when I spoke with him. He had the maintenance crew in the room within 20 minutes. They took out the old mattress and replaced it with an almost new looking one. You get what you pay for. Though they resolved our issues we decided to leave half way thru our trip. It was not worth it. The rooms are not in good condition as they appear on their website. I appreciate their effort but to have to struggle with the staff multiple times, not worth it. We ended up staying at a WDW property with of course, we should have done since the beginning.

We checked in around 7 pm with a gentleman that has a unique name should have told him to write it down I apologize but I hope you get recognition he checked us in and we were on our way to enjoy the resort unfortunately 3 hours later we noticed our ac not working and I told him about he said I'll said a tech when we came back in wasn't fixed so I called front desk and James answered apologizing about the situation and that unfortunately he couldn't do anything till the mornin, in the morning Zoe and Jillian helped my family with our extension and were able to move us to a more comfortable room with a working ac thank you all so much for going above and beyond we had a blast!! Definitely going back!!

The location is good. It's very close to Universal Studios. It's 700 meters away. There is a popular restaurant called red lobster. It's worth a try. The hotel room is very comfortable and spacious.

The location of the accommodation is good. The service at the reception is not very helpful. The room service was helpful. The restaurant staff is very friendly, but the breakfast selection is limited. The condition of the building and the rooms is also poor.