Find 4-Star Hotels in Bordeaux

It is not easy to rate this establishment. Its not that its not good, just it may be good for a small segment of travellers. The B&B is in a renovated old building with some very nice architectural artefacts. However, the design of the use of space is not too friendly to a traveler, especially if you plan to stay there for a few days or more. Let me first talk about the things I like about this B&B: 1. Beautiful old building, 2. very good room size for the room I rented, including a huge bathroom with bathtub. The room is bright with two big french door and window. Areas that I think it would improve to make staying there more enjoyable and convenient: 1. There is no closet or to put your clothes, so we have to lay out all our clothings on a big coach. If you have clothes, pants and jackets you want to hang, you may be out of luck, since there is very little space for hanging clothes, and the hangers supplied could not hang pants. So we lay our pants on the big couch. 2. The night tables are very small and not too much space to put a tablet and a phone and a glass of water there.We have to put the table lamp on the floor in order to make space for other items. 3. The toilet is in a different room outside of the bedroom area, and away from the bathroom. Unfortunately, there is no sink in the toilet area, and each time after going to toilet, one have to walk over to the bathroom to wash your hands, a bit inconvenient. 4. On arrival, we were asked what kind of bread we want in the morning, we indicated chocolate croissant, and we were given that for the 5 days we stayed there for breakfast. I think it would have been nice if they have offered other choices each morning. 5. There is no menu for the breakfast, and person looking after the breakfast would come and ask what you want. Unless I know of all the items that they can provide, I could only ask for the familiar items. I thought a simple menu with different offerings would be useful for clients.

A very new and upscale French hotel, living up to the Renaissance brand. The rooms were new, and the amenities were excellent, especially the body lotion and conditioner. The bedding was also very comfortable. The hotel has a bar with panoramic views of Bordeaux at night. The breakfast was plentiful and of high quality. However, the receptionist was a bit arrogant and didn't explain the parking rules. Even though there were parking spaces available at the entrance, they told us to park in the adjacent paid parking lot. We noticed some cars were still parked in that spot. There were also free parking spaces on the street, but they didn't mention we could try looking for paid spaces instead. This isn't about the money; it's a lack of service awareness from the receptionist or concierge. By the way, the hotel's Christmas decorations were beautiful! 👍

The hotel is right across the road from the train station and tram/bus stops. I had a nice stay except for two things. First, the tap/shower water was too hot. A hotel staff showed me how to adjust the water temperature and said it was like this all in France. I of course disagree. I had stayed in two ibis hotels in Paris and Nantes just before checking in this Mercure. I had stayed in countless hotels throughout my 30 years of travels in Europe and had never encountered this ”scalding water” issue. In any case, the solution was to let the water run an exceptionally long time till the very hot water ran out. Then I could adjust the temperature. I come from a place where people treasure fresh water and find this unacceptable. As the hotel take international guests, perhaps there should be notices/instructions in the bathroom on how to deal with this ”scalding water” issue. Second, the coffee provided in the room was below expectation. A 4-star hotel should do better than that. I was glad about the kettle in the room, though.

The location is a 10-15 min walk away from the train station due to the layout of the train tracks, however it is also served frequently by tram C. Upside is its in a good, quiet and clean neighbourhood away from the hustle and bustle. Very modern, clean and chic hotel. Comfortable sized rooms and toilet. Reception served by delightful and polite ladies.

location is great. room is spacious with balcony but it's not up to normal hotel cleanliness standard as toilet was a bit smelly while blankets & fitted sheet were not clean for the sofa bed so we had to change. since it's an aparthotel, by default, no tidy up service in room while changing of towels require extra cost

The hotel is conveniently located next to the train station. It is very clean and quiet, so it’s easy to sleep at night. The only thing we didn’t like is that you can’t adjust aircon to be very cold, so we had to open windows to let in some cool air.

The rooms are nice. We booked 2 rooms for 2 nights. My wife found a small bug on the bed. It wasn’t a bed bug but the staff was nice enough to change our rooms. The rooms are not the same even though they’re the same rate. One has a dressing table while the other doesn’t have one. So make sure to ask if you check in early enough. It is walkable to the city centre but not that close. Service staff was helpful and cheerful. Overall, it is good.

We booked a deluxe room with breakfast. The hotel is the kind of European 17/8 century building. The highest floor is the previous maid. In the center of Bordeaux, the location is very convenient. It is basically a 10-minute walk to various attractions and shopping. It is a 10-minute walk. Sanitation is worthy of praise. The hotel guests are also very quiet and friendly

The room is clean and the neighborhood is quiet. It's a bit far from the city center but it doesn't take long to walk. The only small drawback is that the rooms in the back building don't have an elevator (there are only two floors). When checking out, you can ask the hotel staff to help carry your luggage downstairs.

The hotel room was okay and the location was relatively remote. I stayed for 3 nights and received a deposit of 380 euros. I locked the credit card and confirmed it with the front desk when I left. Everything was fine. The deposit was refunded to me two days later. But they charged me 132 euros and called me to ask what happened. They said we had used the hotel breakfast, but we said no. In the end, the hotel took a minute to verify it and said it was a mistake. Now we have to refund the money. I have an IBAN account. Bank of China does not have such an account at all. Then they told me to send me the process of checking the account number. The first time I gave them my husband’s account number, I did not receive an email after an hour. The second time I called them, they sent my email again. I gave it to them, but I didn’t send an email. I sent an email to the hotel again, and I’ll see when they will get a reply. I feel like it was intentional.