Bordeaux Hotels with Bars

The hotel is quite near Gare de Bordeaux St Jean, about 10 minutes’ light walking distance away. The hotel is neat and tidy. It provides free apples upon check-in. There’s a mix-up about breakfast, which I was almost charged for upon check-out when the staff at check-in mentioned all was already included in my booking (city tax and breakfast). She even mentioned dinner was included. Thankfully, I checked again with her, and she mentioned I could check them out and pay upon check-out. Duh. However, in the end, the breakfast fees were waived off, thankfully. There’s a water dispenser near the lift where we could top up water. There’s a fridge and safe deposit box, as well as coffee and tea sachets available in the room. The lighting was not that bright in the room, but since it’s already May, the sunset happens after 9 p.m. anyway, so it’s not a big issue. I think they purposely made the room a bit darker as well for ambiance, maybe.

The hotel is right next to the Wine Museum, a 2-minute walk. It's not far from the city center either; it's about a 15-20 minute ride by light rail, but walking takes about an hour. Check-in service was good, and the room was clean. However, one thing was very disappointing: for those driving, parking is available in the parking lot next to the hotel. The hotel staff clearly stated they could provide a parking discount code. When we went to pay, no one was working at the payment counter, and the machine couldn't process the payment. After explaining this to the front desk, they called the parking lot manager, saying someone would be there later, and then told us to go talk to the manager about getting a partial refund. At this point, the front desk staff seemed indifferent and offered no assistance, which was quite disappointing. The attitude of the staff at check-out was vastly different from that at check-in.

Loved my stay at here! The staff were amazing—especially the 16th NOV. 04:40a.m night shift guy who went out of his way to help. The hostel itself is super clean, cozy, and has such a welcoming vibe. 10/10 recommend!

First time to Bordeaux to participate in the red wine marathon. These are two things I like! The inefficiency, relaxation and slightly arrogant attitude of the French are the reasons why I don't like them. This restaurant turned out to be a Japanese restaurant. It's not bad if you can choose the wine you like, but there was no hot main course. As an exception, I was given a bowl of French-Japanese style Chinese vegetable noodles! Finally, the next day, my Boston Marathon commemorative jacket was gone. In addition, I was overcharged by more than 2,700 euros at the checkout. They said it was a mistake. At first, they refused to give me the bill. In the end, I found out that it was a mistake. I almost called the police before they admitted their mistake. This issue has always been in a state of inconclusiveness. Ctrip's communication is also pale and powerless. It seems that Ctrip is not influential enough overseas, especially in Europe. By the way, the parking fee is 40 euros per night...

The location is acceptable, in the central area of Bordeaux, 500 meters walk after getting off the airport bus, the gate entrance is on the side of the street, easy to find, arrive at more than 10 o'clock in the evening, there are many people at the entrance of the bar, and feel safe. The rooms are small, with good hygiene, comfortable bedding and average breakfast. The front desk was good, and the taxi was booked, a better experience.

The hotel is conveniently located next to the train station. It is very clean and quiet, so it’s easy to sleep at night. The only thing we didn’t like is that you can’t adjust aircon to be very cold, so we had to open windows to let in some cool air.

The hotel is right across the road from the train station and tram/bus stops. I had a nice stay except for two things. First, the tap/shower water was too hot. A hotel staff showed me how to adjust the water temperature and said it was like this all in France. I of course disagree. I had stayed in two ibis hotels in Paris and Nantes just before checking in this Mercure. I had stayed in countless hotels throughout my 30 years of travels in Europe and had never encountered this ”scalding water” issue. In any case, the solution was to let the water run an exceptionally long time till the very hot water ran out. Then I could adjust the temperature. I come from a place where people treasure fresh water and find this unacceptable. As the hotel take international guests, perhaps there should be notices/instructions in the bathroom on how to deal with this ”scalding water” issue. Second, the coffee provided in the room was below expectation. A 4-star hotel should do better than that. I was glad about the kettle in the room, though.

Located in the center of Bordeaux City, the location was very good in about 15 minutes by tram from the TGV station. I was able to leave my luggage, there was an elevator, the toilet shower room was clean, and the roommate was quiet and very comfortable. If you want, it was better to have a towel and a dryer.

🟢 The location was very convenient and easy to travel around. We parked there and then used the tramway to get around. Convenient and easy. The inside of the building looks fresh and good. The rooms were quite big so we could spread everywhere. Surprised to see the toilets and showers separated, but enjoyable. Large choice for the breakfast for 18€ but had to wait sometimes for refill. 🔴 the staff wasn't really friendly except if you were the one to do your approach and talk to them. There was an alarm early morning during our stay and no-one was at the reception to greet us and tell us if we had to evacuate or anything. When we (other clients and us) told the réceptionnist it wasn't normal she got upset and replied back instead of apologising or anything. The staff didn't know what they were supposed to do in this case. Not reassuring if there's an actual fire someday. 🟡 cleaning wasn't amazing but could have been worse so no comment on that.

The hotel room was okay and the location was relatively remote. I stayed for 3 nights and received a deposit of 380 euros. I locked the credit card and confirmed it with the front desk when I left. Everything was fine. The deposit was refunded to me two days later. But they charged me 132 euros and called me to ask what happened. They said we had used the hotel breakfast, but we said no. In the end, the hotel took a minute to verify it and said it was a mistake. Now we have to refund the money. I have an IBAN account. Bank of China does not have such an account at all. Then they told me to send me the process of checking the account number. The first time I gave them my husband’s account number, I did not receive an email after an hour. The second time I called them, they sent my email again. I gave it to them, but I didn’t send an email. I sent an email to the hotel again, and I’ll see when they will get a reply. I feel like it was intentional.