Find 4-Star Hotels in Newcastle upon Tyne

The hotel is a bit out of the way, and while the surroundings are very quiet, it felt a little unsafe to go out after dark. It was a pleasant surprise that the front desk staff had their own translation device, and the restaurant even offered hot water, showing the hotel's inclusivity and genuine hospitality towards guests from all over the world. The room was spacious and well-equipped, and parking was convenient.

Really good location, 5 minute walk to quayside if that. It’s worth nothing it is down steps to the quayside. The coffee machine and free pastry’s is a lovely touch. No complaints

Helpful friendly staff at reception Good location. The bathroom in my room had an unpleasant odour, smell, possibly the pipes from the toilets, was clean but the smell was very unpleasant. Bathroom needs ripping out & updating & new pipes for toilet. Not good for light sleepers like myself - can hear drunks outside & people outside at night. The train going past on the bridge is a lil noisy & the guests in other room made noise. Comfy bed & nice sized room & view. Hard working housekeepers who do an EXCELLENT job 💫💫💫 Good value for money.

What a perfect location for a flight from Newcastle.. The room was massive , beautiful bedding, fridge , kettle , coffee etc and a delicious complimentary cookie when we checked in. We ate in the Italian restaurant where the waiter and waitresses were so smiley and helpful. Wonderful service . We’ll be back for certain

Great location, within walking distance to both the train station and St. James' Park. I had already paid for the hotel when I booked it, but they asked for my credit card again during self-check-in. I had to find a staff member to process it manually afterwards, so be careful about that. The room was very spacious, and I could fully open my suitcase. The only downside was that the water pressure in the shower was a bit weak.

The facilities are relatively new, but there's no main light in the bedroom, making it very dim at night. The bathroom is quite spacious, but lacks heating. The shower has great water pressure, which is a plus. There's a mini-fridge with two complimentary bottles of water, and you can ask the front desk for more if needed. The cleanliness was generally acceptable. The hotel's location is close to the train station. You can faintly hear the train from the room, but it wasn't a major issue. It's an 8-minute walk from the train station to the hotel, but you have to go around the front of the station to get to the back where the hotel is situated. This can be a bit challenging if you have heavy luggage, as the path isn't entirely flat and requires some effort. For service, the front desk offers luggage storage. However, there was only one person at the front desk during check-in, so I had to wait for quite a while.

Heating not working the room is cold. When you take shower the water coming slow, drainage for water not going through. TV is old no apps you can't pair your devices. They need renovation on their room. The place is good but the hotel is too old

The hotel is conveniently located near the train station, but it’s quite a walk to the main attractions. The reception staff were very friendly, and the service overall was excellent. However, the hotel itself feels a bit dated and could use some renovation.

Lovely hotel in excellent location. However, when got back to our room in the evening, there was a loud disco going on above us, from the brochure of the hotel it was indicated this would end at midnight. We still heard it at 2am . We also tried to order room service and got no answer on phone. Finally, we were woken at 8am Sunday morning by what sounded like cleaners moving all the furniture and scrapping the floor. We mentioned it on checking out, and although the staff apologised, it did not sound very sincere. Would be reluctant to return .

The location is excellent, directly opposite Newcastle train station. The day before, I stayed at the Hampton next door. The price increased significantly the next day, so I moved to this one, which had a stable price. However, it was really bad, and I advise my fellow countrymen to be cautious about staying here. The room itself matched the merchant's photos. The bathroom was generally spacious, but there was a significant waste of space. It shouldn't have been designed like this after a renovation. I've never seen such a ridiculously designed sink; the faucet is too close to the basin, so simply washing your hands causes water to spill all over the floor. There's also no floor drain in the bathroom, so we had to cover the entire floor with towels. Also, a £50 deposit is required upon check-in, authorized via credit card. Other hotels usually release it immediately upon checkout. I specifically asked when checking out, and they said it would take 'a few days.' I don't understand why. I waited a week and it still wasn't refunded. After Ctrip customer service intervened, it was immediately refunded. Truly outrageous. Personally, I think as long as the Hampton by Hilton next door isn't more than 50% more expensive, I'd still recommend staying at the Hampton. It has better facilities, includes breakfast, and the service is better. Don't come here to be annoyed.