Find 4-Star Hotels in Reno

Would have given 5 star rating but disappointed that five of the six fitness center’s treadmills were broken and internet did not work in the room. The hotel was clean, rooms were large and comfortable, fitness center was very good (except treadmill issue).  Would stay again, though.  I believe that the hotel will fix these issues soon.

Everything were good but I was a bit disappointed with the size of the room. We got the 2x King room suite, the room space was too small as a suite, it's just like the size of a regular hotel room but the bathroom's very spacious. Very clean carpet and jacuzzi tub. Toiletries are not good quality, bring your own.

Staff were very kind and helpful. Water pressure was weak but useful, and toilet papee holder (hook part) was broken. But all other in my room was great!!!

I usually love staying at this hotel but on this trip I had lots of trouble. Special events took up all parking spaces and I had to park off property after cruising for 30 minutes with no space available. The pool area was having a rock music beach party until 11 pm on the night I was departing and needed to wake at 5:30 am for my flight. No staff warned me of this late night party that created serious noise in the tower I was in that faced the pool. Hotel front desk offered ear plugs but no apology or offer to change rooms. To add insult to injury I asked for a wake up call that never happened. Luckily I had my phone to wake me although I got very little sleep.

The transportation is very convenient. Whether it is from the airport to the hotel or from the hotel to other places, it is very convenient to transfer the high speed I80. In addition, there are more places to eat next to the hotel. If you want to eat Chinese food, it is recommended to go to 110, drive is also very close, next to the hotel. There is a stadium and the walk in the past is very good! The service facilities in the hotel are also good, there is a gym!

We came up for Hot August Nights, because they do have a dedicated parking area for show participants. We do appreciate that! In the parking garage, there were several spots of urine that were there for the duration of our four days. Maybe the pressure wash that once in a while? Wait for rain? At check-in, the front desk lady seemed to hate her life or job or being friendly in general. Her responses were short and rude. The room had a nice view of the pool area and it was a pretty view at night. But, to see the view you have to wrestle with two sets of curtains which was tough. I had to stand in the chair and grab the curtains from the top to move them. The beds were comfortable, so that's a plus. The bathroom was outdated, the shower head hits you in the chest, but would be perfect height for a 4'8” child. The shower curtain rod was coming off the wall on one side, I did let the front desk guy know at checkout. Restaurants were great, lots of choices between the three ”resorts” in the Row. There was a small in room fridge to put our leftovers in, and drinks. Their is a Keurig coffee pot, if you want cream in your coffee you'll want to call and ask for more! Overall, this was an ok stay for what we needed. But, for a grand for 3 nights I think we will be staying somewhere else next year, where we know everything has been upgraded.

I stayed here for a business trip and drove myself, and overall I was very satisfied. The hotel has a large parking lot, which is convenient and free, making it very friendly for those who drive. The room is spacious, suitable for both work and rest, and the cleanliness is impeccable, with no strange odors. The price is reasonable, with no hidden fees, offering excellent value for money. The front desk staff is efficient, and the surrounding road network is smooth, making it ideal for business travelers who drive.

The air conditioning was broken and while I understand this could not be helped the resolution was 2 drink vouchers. No information was provided when I walked past the front desk, I had to call down to the desk because the room was so warm and no update was shared with guests that it would not be fixed that day so guests could plan accordingly. I love Hiltons and will always stay at a Hilton when I can, but I will not stay at this location in the future. Communication was poor and after a long business trip and a VERY hot day I just needed to sleep which I could not do because it was so warm.