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"My overall stay was quite pleasant, despite a bumpy start. Thankfully, the Howard Johnson Dongqian Lake's service was satisfactory, especially Manager Lou. She was dedicated, empathetic, and provided thoughtful, prompt service, demonstrating excellent hotel management qualities! I was traveling with my parents during a cold snap, and our original room was chilly. Manager Lou quickly arranged a room change to a different floor. We also encountered an unexpected power outage in parts of the Dongqian Lake resort area, which caused some inconvenience. However, Manager Lou and her team handled the emergency promptly and thoughtfully, taking care of my elderly parents. Her attitude and professionalism were commendable, and the other staff members also did a great job with the details. It's worth mentioning that the hotel offers cultural and entertainment experiences like Baduanjin (a traditional Chinese exercise), Song Dynasty tea ceremony, and deer park fun, which effectively enriched our holiday. These activities are suitable for both seniors and children. The location is also great: near Hanling Old Street in Dongqian Lake, about a ten-minute walk, and convenient for reaching other attractions. I hope the hotel continues to improve, with timely updates to some of the facilities. I look forward to staying here again in the future."

"1. The main advantage of the hillside rooms is the private hot spring. Other facilities, however, are quite a step down from the main Junlan building. The amenities are pretty old, and the bathroom design is poorly thought out—no mirror above the sink and no hooks or racks for towels. It fell short of my expectations. 2. The hotel lacks a kids' club, and the outdoor facilities aren't designed with families in mind, making it unsuitable for guests with children. Plus, the outdoor farm and other areas are really old, run-down, and poorly maintained. 3. Breakfast was just average, nothing special. 4. There was no butler service, and everything was just standard. They even asked for a good review, but honestly, I didn't experience any exceptional service. 5. Overall, the experience was quite mediocre. Especially the first few hillside rooms, which lack a balcony and a sofa, are very small and offer poor value for money."