5-Star Hotels in Terengganu, Malaysia

I was furious when checking out. I had accidentally injured my leg with two small cuts while out at sea with friends, so I returned to the hotel clinic for treatment. They assured me the cuts were superficial and nothing to worry about, and the on-site service was very pleasant. We asked the medic about the price and confirmed it multiple times. They reassured us the treatment fee would be less than 20 RM, putting our minds at ease. So, we proceeded with the treatment right away: iodine cleaning, sterile dressing, and antiseptic ointment. After the cleaning, they also gave us two strips of medication (which we assumed were included in the 20 RM) for promoting blood circulation and reducing swelling. However, when we checked out, the bill came to 181 RM!!! The medic then appeared in the lobby with a printed form, completely reneging on their previous quote. The new breakdown was 100 RM for wound care (iodine, bandage, labor) and 80 RM for medication!!! This amounted to approximately 300 RMB!!! Unfortunately, as two young women in a foreign country with no audio evidence, we didn't feel comfortable arguing further. So, we reluctantly paid 180 RM in cash (we were rushing to catch our flight home and didn't get a chance to photograph the receipt), as we didn't want to jeopardize our departure plans for that day. Our entire trip to Perhentian Islands and the hotel service had been wonderful, which made this incident at the very last minute even more frustrating. We felt completely ripped off, and it instantly spoiled our mood 💢. Had they told me the wound care would cost 100 RM upfront, I would have accepted it. However, the vast difference between the initial quote and the final bill left us utterly speechless. This is a heads-up for everyone: always keep evidence of any incurred costs to avoid getting scammed.

In the fast-paced rhythm of life, finding a warm and comfortable place to stay is truly a rare and cherished experience. During my recent stay at this resort, I was deeply impressed by its exceptional service and thoughtful details, which gave me a deeper understanding of what it truly means to feel ”at home away from home.” First and foremost, the professionalism and warmth of the front desk staff were truly admirable. From the moment I walked through the door, the staff greeted me with friendly smiles and kind voices, which immediately put me at ease. The check-in process was smooth and efficient, well-organized, and without any delays. Once I entered the room, I was pleasantly surprised. The room was clean and tidy, tastefully decorated, with a comfortable bed and a beautiful view outside the window. The attention to detail was remarkable—whether it was the neatly arranged slippers, the perfectly set air conditioning, or the welcoming tea that had been thoughtfully prepared in advance, everything reflected the resort's care and consideration for its guests.

This resort is the best resort i ve stayed so far! From the staff that are well-trained and super attentive to the uniqueness of the building itself. All are just amazing. Breakfast was super delicious that every dish was thoughtfully prepared and full of flavor. Highly recommended this resort for all of you.