4-Star Hotels in Melaka State, Malaysia

Another unpleasant experience during recent stay. Kinda upset that the hotel didn’t even bother to read my special request that I have indicated in my booking a week before the check in. Regularly staying here for my business trip, and this is not the first time they disappointed me. Reached hotel at 5pm after long business meeting, and been told my room is facing the pool side and at lower floor. I have clearly indicated higher floor and river view which I have been staying in the same floor / same room during each of my stay. But they’re totally not aware I have indicated such request for my booking and ended up I waited for almost 40min++ for them to get another river view room ready for me. Before they do so, they actually asked me to wait until 8pm if I want a river view room which I’m totally speechless. I’ve booked for premier room not standard room, and kinda shocked when I heard that remarks from the receptionist Location is definitely very strategic. I hope the next trip I won’t get disappointed again.

Location is great, room clealiness average, can be better. Hot shower is not working. Sound proofing is terrible. U can hear people talking, walk from corridor very loud and clear, open and close their room door will affect your sleep too.

Rosa Malacca is a beautiful hotel, a designer hotel. Room is spacious. The plug points are a bit awkward as it is not place in a strategic spot where you can easily plug in. I don’t seem to find a central control for the lights near the bed. If you are local or you drive, going in and out of the hotel could be a nightmare on Sat, as its always traffic jam, not a deal breaker if you plan to just walk out instead of drive as there are a lot of restaurant around the hotel for food.

This property would have gotten 200% points if they had a better parking system. For a 1st timer, things were so confusing for us. Moreover the access card given to us was not working thus we had to go up and down just to get things sorted out. Parking - from the parking level 7 there are different access to different buildings. Had the security guard was not there, it would have been very hassle for us to find which lift entrance to use. The access card was not working and ended going down again to get it fixed and coming up again. FYI the check in place is not in the same tower as the one which are staying. The parking is not well lit at night so it's kinda scary to go there at night. The property - everything was good and satisfactory at T3 12-02 which is a three-bedroom unit. If I come again, will prefer to use this unit again. Breakfast buffet - this must be the highlight of the stay!!! The taste, varieties and price everything was just so good!!! The service was prompt and friendly, and sufficient people on duty. Very satisfied with it. The rate for adults RM30++ and children RM20++.

The hotel's location is great, within walking distance of Malacca's old town. When I checked in, the Malaysian lady at the front desk collected a 50 RM cash deposit from me (which another front desk staff member refunded when I checked out the next day). Additionally, she charged an extra 28 RM for some unknown fee (Ctrip showed an 8 RM world heritage fee was due). I stayed for two nights, and Ctrip deducted 475.47 RMB upon checkout. Room 512 faces west, offering an open view of St. Paul's Hill. The room didn't have a safe or slippers, but it did have a refrigerator, toothbrush, hairdryer, wardrobe, and hangers. The air conditioning was central and could be set to a very low temperature. Upon entering, I accidentally pressed the 'make up room' button next to the door. Later, after I had gone to bed, a staff member rang the doorbell to clean. They were very responsible; I had to get dressed and explain in person that I didn't need the service before they left.

Love the caring staffs, they provide good services to all the customers. Gave birthday surprise to my daughter when we checked in hotel at 11pm. The staffs waited for us to check in and arranged the surprise cake giving ceremony at our room. Thanks again for giving us pleasant stay at this hotel. Love the swimming pool and top view from the swimming pool.

Love this hotel coz is superb convenient,we took coach frm Sengkang to the hotel. The room itself is big nice n clean. Just the service not so happy whem we call.for room servive they answer vry fast but our needs was not fufilled call till 5 was transfer n no one anwer for room service we wamted order some fpod for the kids. Timing was 8.30pm. The nxt day try again was transfer the call n one answer, so total try twice only no amswer we give up. There is variety of places to eat nearby by to malls and tourist atrraction.

I had a very pleasant stay at this hotel. The room was clean, comfortable, and well maintained with all basic amenities provided. The staff were friendly, helpful, and professional throughout my stay. Check-in and check-out were smooth and hassle-free. The location is convenient with easy access to nearby food and transport. Overall, it offers good value for money and a comfortable experience. I would definitely consider staying here again in the future.

We arrived really late, around 1 AM, so there was only one staff member at the front desk for check-in. We asked if we could switch rooms if ours wasn't suitable, but he said they were fully booked and had no other options. The next day, we saw that the entire building had tons and tons of empty rooms 😂. Our family room was very spacious, but the furniture and facilities felt incredibly outdated, like something from 20 years ago. The windows even had several black mold spots 😂, and the towels weren't very clean and were haphazardly placed in the bathroom, which also lacked a separate shower and toilet. There were ants on the table in the room, and black and red marks on the walls. Around 11 PM, after we had already gone to bed, someone prank-called our doorbell, which gave us quite a fright. There were documents on the table and bed stating how hard the hotel worked to achieve its 4/5-star rating. However, if you wanted an extra blanket or additional tea, you had to pay separately for each, with prices clearly listed. Pros: The hotel's location is excellent. It's right next to Heroes' Square, making it very convenient to walk to all the main attractions!

The hotel’s location is absolutely excellent—right in the heart of Jonker Walk. Everything is just steps away, whether you want to explore the night market, enjoy local food, or grab a casual drink in the evening. It’s incredibly convenient and perfect for a lively yet effortless stay. One of the best parts is that room service is available until 10:30 PM, so even if you don’t feel like heading out, you can still enjoy a delicious meal comfortably in your room. The breakfast spread is impressive and truly delicious. There is a wide variety of options, including Nyonya cuisine, Western dishes, porridge, Malay noodles, pasta, croissants, and fresh fruits—something for every taste. The hotel’s design reflects a beautiful Baba-Nyonya style, creating a charming and relaxing holiday atmosphere. There is also a small rooftop water play area where kids can splash around and have lots of fun, which adds a lovely family-friendly touch to the stay. Overall, the experience was exceptional—truly a perfect stay from start to finish!