Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Mar 14, 2026
Guest User
This was my first stay at Sanu Niseko. Although it was a short one night stay, I was very happy with the experience.
The property was extremely well designed, amenitized, and fitted out. Although the space was not very big, it was right sized and very comfortable.
The various appliances and equipment (sound, video projector) were great touches and set up the visitor for a full experience. This was not just a hotel or villa property, but a getaway resort experience, or glamping plus plus.
Everything worked, and was designed and placed logically.
The sauna arrangement was perfect, and the skylights a delightful addition.
I look forward to returning with my family.
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Price per night from:$238
Posted on Jun 5, 2026|Deluxe Twin Room With Cypress Onsen View Bath - Non-Smoking
duhjerrellStayed here for 2 nights, experience was near perfect. Service and food were fantastic. Would highly recommend this to my friends and family and come back again.
Pros:
- Food, service was nothing short of exceptional. From the moment you step in, you’re treated like they want you there.
- Hotel provides a free shuttle van to the Lake Toya fireworks which occurs daily. Works well for those who don’t drive.
- Lounge, mini-arcades available for guests at the second floor.
- There are 22 rooms in the hotel in total. Its small size is its selling point, as attention to guests can be kept high.
Cons:
- Meal options were similar on both days, though the kitchen did try to vary it. Would be good if more variety can be included for guests staying > 1 night.
- Smart TV option was lacking. If the hotel can upgrade their TV to a smart one, in-room experience would be better.
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Price per night from:$226
Posted on Dec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:$419
Posted on Aug 25, 2026|High Floor Standard Twin Room(Buffet)
Anonymous UserMy first impression was that the room facilities were outdated. Thankfully, the lobby view was great, and we could watch the fireworks over the lake without having to go outside. The buffet food was also decent. These factors somewhat made up for the room's environment and facilities, which were even worse than a budget hotel. In particular, the table and cabinet in front of the TV were so old they made me uncomfortable. The air conditioning was practically useless; it was stuffy and hot after a bath. Overall, it wasn't good value for money. Check-in and check-out were fully self-service, and the staff weren't particularly warm. Unless they renovate, I probably won't stay here again. There are plenty of other hotel options nearby. The view of Lake Toya outside the window, however, was beautiful.
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Price per night from:$308
Posted on Dec 27, 2023
Guest User
The hotel is right next to the Hirafu ski resort, and there are restaurants and supermarkets nearby, which is very convenient. The bedroom is a bit small, but considering the price/performance ratio is quite high. The room can see the sheep's foot mountain and the scenery is very beautiful.
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Price per night from:$179
Posted on Aug 15, 2026|Annex – Ocean View Superior Family Room
Guest UserThe views from this beachfront villa are truly unbeatable. The balcony offers a breathtaking panoramic sea view, and watching the sunrise in the morning was incredibly stunning. If you're driving, you can park right in front of the villa. However, we stayed on the first floor and had to carry our luggage upstairs ourselves. The interior space is incredibly spacious, with a fully equipped living room, dining room, and kitchen. Listening to the sound of the waves from the balcony at night really completed the whole vacation experience. Compared to hotels in the city center, this place offers a completely different kind of enjoyment, perfect for travelers looking to escape the hustle and bustle and relax at a slower pace. If you're planning a road trip to Hokkaido, I genuinely recommend staying here for a night or two.
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Price per night from:$68
Posted on Aug 8, 2026|Japanese Room With Mountain View Non Smoking(buffet)
Lyndsay_XThis is a long-standing four-star Japanese onsen ryokan in Lake Toya, located at the entrance of the onsen town. If you're driving from Muroran, it's the first hotel you'll reach, making it very convenient for loading and unloading luggage with a chartered car.
The female staff at the front desk spoke fluent English with no accent and at a moderate pace, making communication very smooth. Her English proficiency was even better than the front desk staff at Hilton Niseko.
The service follows a traditional Japanese ryokan style. Upon check-out, they print the accommodation tax receipt and place it in an envelope, adding a nice touch of formality.
The stay included dinner on the night of arrival and breakfast the next morning. The restaurant offered great views and a wide variety of food choices. There were many individual travelers and almost no tour groups, making it good value for money, though the food taste was only average.
The onsen facilities met four-star standards, with appropriately sized pools and uncrowded shower areas. However, the changing rooms lacked lockers; clothes had to be placed in open baskets, with only small cabinets available for locking valuables, so privacy for clothing storage was somewhat limited.
The hotel is not far from the fireworks boat pier, but it's not the closest, and the fireworks boat experience was mediocre. Being at the end of the onsen town means a bit of a walk to reach the shops.
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Price per night from:$113
Posted on May 19, 2026
Guest UserThe price was relatively good, especially since I booked a last-minute trip to Hokkaido. All the trendy private onsen hotels were fully booked, so I settled for this one with a public hot spring. To my surprise, I had the entire onsen to myself that evening!
The room had a traditional Japanese tatami design, and I could see Lake Toya from the window. It felt a bit old but was perfectly functional and had no strange odors.
There's a black 7-Eleven nearby, just a short walk away.
The only slight inconvenience was transportation; I couldn't find a taxi in the morning and had to wait for a bus to the JR station.
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Price per night from:$51
Posted on Feb 26, 2024
Guest User
Hinzan was amazing for our ski vacation in Niseko! The location is super central, but they also have a shuttle that can take you to the lifts and around Hirafu so you don't have to walk with your gear. There were ski lockers and a room in the lobby with boot warmers. The in-room washer/dryer was also very convenient.
While the front desk times were limited, they were very flexible about arranging for staff to stay late/come early for check in and check out. All the staff were amazing, going out of their way to make sure we had a good stay!
Would definitely stay here again!
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Price per night from:$105
Posted on Sep 15, 2025
Cheng liang
The room is spacious and bright, the off-season stays in the upgraded quadruple room, the sound insulation is slightly worse, there is a buffet breakfast, the dishes are rich and delicious, the service staff is good, and can speak Chinese.
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Price per night from:$64