City of Manila Hotels with Bars

The Manila Hotel has an old but elegant and luxurious style. Marble and stone finishing, tall ceilings and a grand piano at the back with a musician playing pleasant music greets you as you walk through the entrance. Lacking points from my personal experience: 1. The carpet floors need to be replaced. I had to change rooms because the first room I got had an unpleasant smell to it (they quickly changed my room after I went to the reception, so it wasn't terrible) and although I didn't notice until the end of my stay, the new room's carpet was frayed at the edges. 2. The night mode of the lights (many switches) completely cuts power to the power outlets. I didn't know and ended up waking up to a phone and power bank with a dying battery and needing to stay in the hotel a couple of hours until they finished charging. Maybe just a warning in the future? The good parts: 1. The service! People are SO accommodating, pleasant and efficient. Reception staff, waiters, bell boys and basically everyone greets you with a smile and tries to solve any problems with utmost focus and cordiality. 2. Traditional pride. Traditional fashion exhibition at the front was a great touch to my visit. The whole place (restaurants, pools, spa, rooms, etc) add to the experience. I could have stayed in the hotel and felt like I hadn't missed Manila's charm. 3. Excellent location. I realised early on that I could literally see every single thing from my ”1 day tour of Manila” from my hotel room. Nothing says great location like this.

Friendly staffs when we checked in until we checked out. Hotel facilities all nice and the breakfast has many choices. But need to visit customer/factory in the day time. Maybe next trip will choose the Sheraton Manila Bay again.

Our check in was 2 hours late- instead of the 2pm our room was fixed at 4pm. Room is small ideally for couples cuz literally a wall separates the bedroom and the shower room. Small lounge for the lounge access. The breakfast buffet was okay. They had taho that was good but already empty by 10am, i asked one server if they will serve more arbinal as there were still tons of soft tofu. He just said “ubos na po e” well obviously you have to refill it as the buffet ends at 10:30, i asked another server who asked the kitchen for a refill the arnibal-kudos to this server.

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

we booked this trip to celebrate my 18th birthday, me and my friends enjoyed the amenities, the room was cold enough to keep the cupcakes in shape even if there was a refrigerator ( it was cold to the point na parang hotdog kami sa freezer 😆 ) 10/10 overall experience, would definitely book again!

It's a 30-minute Grab ride from the airport if there's no traffic. The hotel is in a historical building, and you can really feel its grandeur in the lobby, hallways, and staircases. However, while it's near the coast, the surrounding area isn't very clean, so I wouldn't recommend walking around. A 5-minute Grab ride to Robinson Place will get you everything you need: a supermarket, a drugstore, and restaurants. The pool on the 4th floor has a great view and is easy to use as it's not crowded. The breakfast buffet is about average. Intramuros is also about a 5-minute Grab ride away.

The hotel is conveniently located near Chinatown and several popular attractions. The front desk staff are enthusiastic and there are Chinese signs available. The double room was spacious. I suggest adding more variety to the breakfast buffet. It's also within walking distance to the Royal City.

Thank you for the best experience. It was so nice to be in a hotel where the staffs are very welcoming. ❤️❤️❤️

The location is good, close to Intramuros and the coast. It takes about 10-15 minutes to walk from the station, but it's a nice walk to see the city. There's a large supermarket nearby and a 7-Eleven, which is very convenient. Many of the staff were very kind. Thanks to them, I had a pleasant stay, which really made up for any shortcomings of the hotel. The doorman who opened the door for me every day even stopped an Uber taxi for me at the end and opened the door. He was very pleasant, and I left feeling good. Thank you. Breakfast didn't have a huge variety, but the omelets made fresh every day were delicious, and since it was a buffet, I was able to eat my fill. For this price, there's even a small gym, so I think the cost-performance is good. From here on, I'll list the downsides, but even with those, I still felt it was good value for money (again, thanks to the kind staff). The hotel is old and dusty. My room had no view from the window. The strange doll on the bedside lamp was a mystery (lol). The room was reasonably spacious, and the air conditioning worked great. However, when you remove the key card, everything turns off, so it gets hot again when you go out. There are no amenities at all, so I recommend bringing your own from home. There's no box of tissues either. There's only one roll of toilet paper, so if you use it as tissue, you'll run out. For towels, there's only a bath towel; no face towel. Maybe you can ask the front desk for a toothbrush? The toilet is the kind where you shouldn't flush paper. Please be careful.

The location was good and very convenient. The room itself was decent, but not very clean—especially the windows, which were quite dusty. In our first room, the air conditioner wasn’t working properly so it was too warm, and we had to request a transfer. Thankfully, the second room had a functioning aircon. However, we noticed several issues during our stay. Some of our companions had problems with their shower not working, and when they were supposed to be transferred, the next room’s aircon also wasn’t cooling properly. There were quite a few inconveniences overall. The reception staff didn’t seem very accommodating or responsive to concerns. It may have been due to a high volume of guests, but it would have helped if concerns were acknowledged more promptly. The lobby was also quite warm, which made it uncomfortable not just for guests but also for the staff in corporate attire. The surroundings can be a bit noisy since the location is close to busy areas. Overall, since this was our first time staying here for a nearby event, we appreciated the convenient location and affordability. However, the overall experience was around 6/10. I hope they can improve the room conditions and address maintenance issues moving forward. We also didn’t get the chance to take photos of the room for reference. I hope improvements can be made, as the place itself has a lot of potential and the location is really good.