The Crowne Plaza HAILING ISLAND by IHG is an ideal spot for travelers wanting to discover the city. The Crowne Plaza HAILING ISLAND by IHG is an ideal choice for travelers who want to take in the sights and sounds of Yangjiang. With Shili Silver Beach, Hailing Island · Huanyu Luxury Wild Beach Campground and Crystal Palace, Hailing Island all within a short distance, there is no shortage of things to do in the area. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. If you are looking for a convenient place to stay, our guests have told us that this location is excellent. This hotel is particularly popular with those traveling with families.
"First of all, a big thank you to the front desk staff for upgrading us to a partial sea view room. I had booked a room without breakfast. On the day of check-in, I either misheard or the front desk misspoke, but I thought I heard that two breakfasts were included, assuming it was a complimentary upgrade. However, the next day I was informed there was no breakfast. We ended up buying breakfast cards, and I found the variety of food choices to be quite good. But after breakfast on the first day, both my husband and I experienced stomach aches and diarrhea. Since we were traveling with a child and needed to take care of them, we had to take turns going to the restroom. On the first day, we ate the food shown in pictures one and two. We're not sure which specific item caused the problem. On the second day, we avoided cold and raw foods, sticking to cooked noodles, steamed eggs, and corn, and we didn't have any stomach issues.
Since we visited midweek, the Western restaurant was closed, so we had dinner at the Chinese restaurant. The food at the Chinese restaurant was quite good and tasty! They provided kids' cutlery, which was very family-friendly.
The hotel facilities were decent, and the garden landscaping was nice. We were traveling with a young baby, and they provided a bed rail. They also helped with luggage during check-in and check-out, which we were quite satisfied with. However, I can't help but complain about a few things:
1. The complimentary drink vouchers were useless. When I asked for red wine, they said it was out of stock. When I asked for sparkling water, they said it had already been given out. In the end, I could only choose canned Coke. The drink in picture 5 was purchased separately and tasted good.
2. The kids' play area was extremely dirty. Before taking my child in, I asked the staff if it had been disinfected. The staff said they used alcohol disinfectant. I then asked how often it was disinfected, and she said daily. Because my child is young and crawls, after playing for a while, their hands were black with a lot of fuzz and black specks. It was very dirty, and I immediately took my child to wash their hands. I suspect it hadn't been cleaned or was only cleaned very infrequently. The space itself was quite large, and the crawling socks were a reasonable 5 yuan a pair.
3. The bedding was unclean. I slept for two nights, and both nights I felt incredibly itchy all over my body. I scratched so much that I had broken skin in several places on my arms and legs. How can a five-star hotel have such unclean bedding?
4. The air conditioning was erratic. Sometimes, even set to 19 degrees, it wasn't effective, and my husband kept saying it was hot. But then sometimes it would suddenly get very cold. Because we had a baby sterilizer and a constant temperature kettle, the power was always on, so the AC was continuously running. I'm not sure if the hotel centrally controls the temperature, but overall, the AC had issues."