The Eastin Hotel Penang is an ideal spot for travelers wanting to discover the city. Visitors to Bayan Lepas will find that the Eastin Hotel Penang is a fantastic accommodation choice. The hotel is only 8km from Penang International Airport and 19km from KTM Stesen Bukit Tengah, giving guests a number of convenient transportation options. There is no shortage of things to see in the area, with the Jambatan Harapan, BECARE WELLNESS and GSD CYCLING PARK all nearby. This hotel makes a great place to kick back and relax after a long day of sightseeing. Guests of this Bayan Lepas hotel can make use of the parking facilities. Our guests rate this hotel as one of the best hotels for cleanliness. This hotel is a popular accommodation for guests traveling for business.
"I recently stayed at Eastin Hotel Penang, and unfortunately, the experience did not fully meet my expectations.
The room felt quite outdated and was too cramped for two adults and one toddler. There was very limited space to move around comfortably, especially with luggage and a child. It did not feel suitable for a small family stay.
The toilet appeared poorly maintained, with visible mold on the walls, making it look dirty and unpleasant. The wardrobe design was also unsettling it was an open wardrobe without doors located right next to the bed. When the lights were off and clothes were hanging inside, it felt quite eerie.
Drinking water was limited to six small bottles per day, and toiletries were provided in minimal quantities. The pillows seemed old and flat, and were not comfortable to sleep on. Unlike other hotels that provide soft, fluffy pillows, these felt worn out and affected the quality of sleep.
Breakfast service was another disappointment. Some staff at the egg station had difficulty understanding simple English instructions. When I asked for sunny side up eggs, I was served an omelette instead. When I requested a well-done, fully cooked egg for my child, the staff again seemed unable to understand, which was frustrating.
On a positive note, the hotel’s location is convenient. It is only about a 3–4 minute walk to Queensbay Mall, making shopping and dining very accessible. It is also approximately 10–15 minutes’ drive to Penang International Airport and close to the Penang Bridge, which is convenient for travelers.
Overall, the stay was disappointing in terms of room condition, comfort, and service quality. I hope the hotel can improve its maintenance standards and staff training to provide a better experience for future guests."