The Henann Lagoon Resort provides a great place for travelers to relax after a busy day. Visitors to Boracay Island will find that the Henann Lagoon Resort is a fantastic accommodation choice. From the hotel, Godofredo P. Ramos Airport is just 6km away. With Mandala Day Spa, La Carmela de Boracay Convention Center and Adventure Boracay Explorer all within a short distance, there is no shortage of things to do in the area. This hotel makes a great place to kick back and relax after a long day of sightseeing. If cleanliness is important to you, this hotel makes an excellent choice, as our guests consider this to be one of the cleanest hotels in the city. This hotel is a popular accommodation for guests traveling with families.
"I expected more, especially knowing that this is a 5-star hotel.
The linens had visible stains, and there were some cleanliness issues that were overlooked. I reported these to the front desk for future reference. They acknowledged my concern, but they didn't offer to change the linens or send housekeeping to check the room. (I'm not expecting any compensation. It would've just been a nice gesture if they were more proactive.)
Room 308 also needs some maintenance. The AC was leaking and wasn't cooling that well. The shower heater wasn't working properly, the vanity chair was broken and almost detached, and the luggage rack near the TV was already worn out and had stains. (These issues didn't really affect my stay that much, but I think they should still be addressed. If another guest, especially a foreigner, stays here, they would definitely complain.) I didn't report these issues, even during checkout, because after my first concern, I honestly felt like they would just be ignored.
During checkout, I called ahead and requested for someone to inspect the room so the process would be faster. Unfortunately, it seemed like no one was sent. I waited longer than expected—it was supposed to take around 5 minutes, but it took about 8 minutes. They also didn't give me any update. (I think if I hadn't asked for a follow-up, I would've waited even longer.)
On the positive side, the breakfast was good. The Lagoon Bar was also great, especially the server there. (I forgot his name, but he's been working there for about 3 years. 😅)
Overall, my stay was good. Hoping my next stay feels more like a true 5-star experience. The hotel has great potential, but I think being more proactive with guest concerns, cleanliness, and room maintenance would make a big difference."