Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 30, 2026|Studio Apartment
Guodaxiazhijian1. The room was converted from an old building, and the space was fantastic! It was about 3.1 meters wide, very spacious, practically luxury level. The bathroom facilities were good.
2. The location was excellent, right next to the central square of Riga Cathedral, and another exit was 200 meters from the river. Convenient for getting anywhere in the old town.
3. The apartment-style kitchen was fully equipped, so we cooked our own breakfast and dinner for two days.
4. Unfortunately, the hotel doesn't have a restaurant and doesn't provide breakfast.
5. A major criticism is that there was no hot water on the second night, and it hadn't been restored this morning. This must be pointed out. The hotel must guarantee a hot water supply and shouldn't have any malfunctions. If there is a malfunction, it should be resolved immediately; it's unreasonable to have no hot water the next morning! Because we were going to catch a bus at noon, we didn't contact the hotel. I washed my hair yesterday morning and didn't shower last night, so I had no idea there was no hot water last night; otherwise, I would have contacted them then. (This morning, when I was washing up, my wife told me there was no hot water last night.)
6. There was no free bottled water each day; only one bottle was provided on the day of check-in. This makes no sense for a room rate of over 1400 RMB per day.
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Price per night from:$115
Posted on May 28, 2026
Guest User
We only ate dinner once in the hotel. The menu obviously thought itself very special; the food was nice, but not quite as excellent as we’d hoped. And it was a bit overpriced. We did find some tastier food in restaurants elsewhere in the town. But breakfast was all very good. Staff extremely friendly and helpful.
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Price per night from:$125
Posted on Jul 29, 2025
Danielladd
Everything is perfect! The location is close to everything, and the famous Lido restaurant is just a minute away. There is a park right in front, and the hotel was easy to find!
It is clean, and they do a great job with the cleaning!
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Price per night from:$93
Posted on Jan 30, 2024|Standard Double or Twin Room
OuzhousheyingtuanyixianshengThere is a parking lot for 20 euros. The room is clean and the hotel is in a great location, opposite the train station and behind the old town. The only regret is that the hotel requires a deposit when checking in, because there are a lot of consumer goods in the room.
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Price per night from:$85
Posted on Apr 2, 2026
心雨彩虹
Amazing stay! The staff is incredibly kind, welcoming, and patient—always willing to help with anything you need. Check-in and check-out were quick and easy. The rooms were spotless, we are three adults booking they let us stayed in two connected rooms. Beds are comfort enough. Perfect location just at the side of the Old City. We came from Tallin and left to Vilnius by bus, the bus station just 3 minutes walk. Everything about this hotel was excellent—I highly recommend it!
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Price per night from:$92
Posted on Mar 30, 2026
Ska525
Paid extra, service very poor. Arrived to check-in, nobody to serve, no receptionist at the desk. Did wait around 10 minutes, gave a call, no answer, but the receptionist arrived. Then went to their restaurant, very vague service. No cocktails on the meniu (that's what we came for), asked and then the waiter gave separate cocktails menu. Finally came back to room and realised my bed sheet is dirty! Went to reception and asked to change it since we just arrived. Same person from reception came with new duvet and linen, had replace myself, meaning lack of staff if the same person does everything within entire hotel. Breakfast decent, saw people drinking wine, but it wasn't marked as it's included in the breakfast or not and bottle sits aside from all the breakfast on the bar table.
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Price per night from:$98
Posted on Dec 5, 2025|Superior King Room
JJGGCCRRThe Pullman is a very upscale hotel, centrally located in the old town of Riga. Getting here from the airport was easy, and the check-in was smooth. The staff greeted me with a smile and provided tips about Riga. The room was clean, spacious and you could tell its been recently renovated. The Spa facilities left a bit to be desired, with a tiny pool and a sauna that didn't get too hot. Still, the restaraunt in the hotel made up for it with excellent food and service. For the price paid I was blown away. Would definitely stay again.
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Price per night from:$107
Posted on Jan 25, 2026
Guest User
Had an amazing stay at this hotel. The staff is super nice and fluent in English. Everything was super clean. It's very close to great restaurants malls and grocery stores too. Makes it very affordable and convenient while still enjoying the luxury it has.
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Price per night from:$92
Posted on Dec 7, 2024
がた
The location was good, most tourist spots were within walking distance and there was a shopping mall nearby, so it was convenient. The room was clean and the check-in and check-out service was also good.
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Price per night from:$70
Posted on Jun 17, 2025|Junior Suite with Sofa Bed
Anonymous UserI usually don't bother writing reviews, but this place had quite a few things to complain about.
**Location:** It's a bit of a distance from the old town, about a 15-minute walk. However, it's conveniently located right next to a large shopping mall, making shopping and dining very easy.
**First, the positives:**
The room was quite spacious, just as shown in the pictures.
Two complimentary bottles of mineral water were provided.
Slippers and toothbrushes were available (though you had to ask the front desk for them).
**Now for the downsides:**
**Service:**
The female front desk staff's English was very poor, making communication a real challenge.
The male front desk staff (who also seemed to be working as a bartender) had an unpleasant attitude.
**Facilities:**
The pillows were absolutely dreadful! The filling felt like lumpy, hard cotton, making it completely impossible to sleep!
**Booking & Room Setup:**
When I made the booking, I clearly specified 3 adults + 1 child (9 years old). After checking in and getting to our room, we found that the sofa bed hadn't been made up, but instead, they had provided a baby crib. When we contacted the front desk, their response was that ”their booking information indicated there was a small baby in the group.” Even so, is it reasonable to expect three adults to sleep in one bed?
They eventually made up the sofa bed, but only provided a single duvet. When we asked the front desk for another duvet or to swap it for a double one, we were told that housekeeping had already left (it was 6 PM at the time), and they had no idea where the blankets were...
**Late Checkout:**
When I inquired about a late checkout, the front desk staff pretended to check the booking, typing away on the keyboard, only to then say, ”Sorry, we're fully booked.” However, I quickly checked online myself and saw that the same room type was clearly available on Ctrip... In my opinion, a direct 'no' would have been far better than such a disingenuous charade!
**Conclusion:**
Based on all of this, I won't be choosing this Mercure hotel again for my next visit.
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Price per night from:$61